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Chapman Acura

Tucson, AZ

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155 Reviews

4600 E 22nd St

Tucson, AZ

85711

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155 Reviews of Chapman Acura

January 05, 2024

No hassle, no pressure, great offer with a simple "think about it and let me know". Sales guy was personable, sales manager was personable. Was an enjoyable experience visiting, and walking out with a new More

by bill.k.lopez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alberto & Jaime
Jan 08, 2024 -

Chapman Acura responded

We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

September 04, 2023

I would highly recommend staying far away from this place. This place has the worst customer service I have ever experienced in 20 years of doing business. I initially chose this place as they prid More

by Dennis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick Yonas, Jaime Garcia, Neb Yonas
May 16, 2023

I am happy with my used vehicle but irritated that I was forced to have an additional $1,600 of extras that I did not want and will not use: Nitrogen tire topoffs, AVAS, VTR, and Red Alert. I told the sale More

by tonihellon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Mnatzaganian
May 17, 2023 -

Chapman Acura responded

Toni, Thank you for taking the time to share your experience with us. Customer satisfaction is a top priority here at Chapman Acura and we would like to learn more about your experience. We would appreciate the opportunity to make it right. Don't hesitate to contact us; we will do our best to tailor a satisfactory resolution for you. Jaime Garcia General Sales Manager 520-202-5925 JaimeGarcia@ChapmanTucson.com

May 18, 2023 -

tonihellon responded

Please let me know if adjustments can be made to the extras that i was required to sign off on before i could purchase the 2019 Sentra om May 3rd. Thise items are listed on my May 16th review above.

September 14, 2022

I was close to the end of my Acura lease and Mike has been in contact with me about trading in the lease early , 1 month, and moving into a new lease. Mike told me about an Acura RDX Advance AWD in the r More

by williab1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mnatzaganian
Sep 15, 2022 -

Chapman Acura responded

Congratulations on your new Acura! Thank you for sharing your positive experience with our sales team! We are happy to hear you trusted us with your new vehicle purchase, and we are looking forward to working with you again. We are always here for all of your automotive needs. Your Friends at Chapman Acura

June 10, 2022

As usual the the vehicle was serviced properly and Justin is wonderful. It is always a pleasure having the car serviced at this dealership. More

by skyknight9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 13, 2022 -

Chapman Acura responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman Acura

Jun 14, 2022 -

skyknight9 responded

Service is always done quickly and correct the first time. I would not take my Acura TSX or TL anywhere else

October 08, 2021

Back in July 2021 we went in to Chapman Acura after looking online on at one of their used vehicles. It was a 2007 Toyota Avalon. We got there and met with David Valenzuela who we had previously talked More

by LDL
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick, David Valenzuela
September 18, 2021

Finally decided to break down and get a van for the family. We found the vehicle on Car Gurus and it was at this dealer. Living in Phoenix, we drove down to Tucson to look at it. Kim met us at the fron More

by mikestahl87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Peters
Sep 20, 2021 -

Chapman Acura responded

Thank you very much for taking the time to write such a great review for us. We are delighted that you enjoyed our services; our loyal team will be overjoyed to hear your glowing remarks. They put in a lot of effort, and that will give them a lot of motivation to keep doing what they're doing. Please call ahead the next time you or your friends try to visit us, and we will supply you with the best available offers and choices that you won't find anywhere. Once again, thank you for your kind words. - Your Friends at Chapman Acura

March 12, 2021

I bought my second car from this dealer and Kim Peterson was amazing!!!!!!! She answered all my questions, did not push me one way or the other and she was honest. I highly recommend seeing Kim for your nex More

by hilyp303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Peters
Mar 15, 2021 -

Chapman Acura responded

Thanks for leaving a review, and mentioning Kim. You're right, Kim is phenomenal! We are happy to have him on our team! - Your Friends at Chapman Acura

January 16, 2021

Asked for detailed information regarding $1700+, none of which were local, state, or federal taxes... My concern was dealer added fees. Response from David did not answer my question, but instead stated tha More

by jeff1334
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Valenzuela
December 20, 2020

Had my MDX serviced Saturday. As usual, Chapman staff were professional, polite and conscientious. They had me out in an hour, which is excellent! Great job. More

by rhsayre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene
Dec 23, 2020 -

Chapman Acura responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles. - Your Friends at Chapman Acura

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