Genesis of Charlotte
Matthews, NC
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156 Reviews of Genesis of Charlotte
Beautiful new facility, great staff. Asia is a wonderful service advisor who has dedication to Genesis and it shows. In fact, every person there was hustling for Genesis owners today. Asia is a wonderful service advisor who has dedication to Genesis and it shows. In fact, every person there was hustling for Genesis owners today. They also did a great job washing the vehicle after recall service, actually washing it, not just a typical "dealer rinse off and swipe with a vacuum". More
I appointment was attended to promptly. I was informed in advance about the work to be done and the approximate time. The new Genesis service center is comfortable and though I spent 3 hour I was informed in advance about the work to be done and the approximate time. The new Genesis service center is comfortable and though I spent 3 hours it didn’t make me feel exhausted as the space is designed well. More
Service was excellent this time around: The first available slot was only a few days away from when I called to setup my recall service. Got a loaner identical to my vehicle, in perfect condition. available slot was only a few days away from when I called to setup my recall service. Got a loaner identical to my vehicle, in perfect condition. Left the dealership thinking it would be at least a day or two before they would call me but 5 hours after drop-off my phone rang with the news the car was ready. Everybody was pleasant and professional! This service visit was a pleasure and an order of magnitude better than one a few months earlier. More
Dealing with James was great. He was honest and got back with me quickly and worked out a deal that was fair. Also when I arrived at the dealership Chad, and Brandon were very hel He was honest and got back with me quickly and worked out a deal that was fair. Also when I arrived at the dealership Chad, and Brandon were very helpful. More