Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Tom Hesser BMW

Scranton, PA

4.7
91 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

Directions

By Type

91 Reviews of Tom Hesser BMW

May 31, 2024

My first dealing with Leon - great guy, professional, informative and took time to explain any needed services! More

by Thumperdfr@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon , Zack Kearney
Report | Print
Helpful
May 27, 2024

even when things go wrong, they do their best to be accommodating. I've been a customer at Hesser's a long time and will continue to do so. they have worked hard to earn my business, More

by anthonyjagger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
leon
Report | Print
May 28, 2024 -

Tom Hesser BMW responded

Hi Anthony! We appreciate your loyalty and understanding! Our team at Tom Hesser BMW is always here to ensure you have a great experience. Thanks for staying with us!

Helpful
May 14, 2024

I got my inspection done quickly and used a coupon so the price was good. More

by larryhouman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Report | Print
May 15, 2024 -

Tom Hesser BMW responded

Thanks for sharing your experience, Larry! We appreciate your business and hope to see you again next time here at Tom Hesser BMW!

Helpful
May 04, 2024

Experienced and knowledgeable staff in all areas of purchasing process. Pleasant and patient while working hard to set up acceptable deal. More

by hartdary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Bartlow and Jennifer in finance
Report | Print
May 06, 2024 -

Tom Hesser BMW responded

We're glad to know you found our team at Tom Hesser BMW experienced and knowledgeable. We strive for a pleasant purchasing process for all of our customers. Thanks so much!

Helpful
April 29, 2024

It used to be excellent. It is no longer. I had my vehicle in for a regular service check that I had to wait for 2.5 weeks to take in. My appointment date was4/29/24. After More

by Lynell Wilcha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey
Report | Print
Helpful
April 19, 2024

Prompt courteous pick up & delivery Items in vehicle corrected with “Top Rate” efficiency. Very satisfied! More

by gwenno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown v
Report | Print
Apr 22, 2024 -

Tom Hesser BMW responded

Gwenno, we're delighted to know you had a top-rate experience with our pick-up and delivery service at Tom Hesser BMW. Thanks for the feedback!

Helpful
April 18, 2024

Tom Hesser has outstanding service personal. Very easy to explain service needed. Will always use the service department at Tom Hesser. More

by JEspo31118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Apr 19, 2024 -

Tom Hesser BMW responded

We're delighted to know that you've had such a positive experience with our service department at Tom Hesser BMW. We appreciate your loyalty and look forward to assisting you in the future!

Helpful
April 17, 2024

Top notch dealer for Chev’s and BMWs. Great shop for oil change or body work. More

by raj11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Amico in Service
Report | Print
Apr 18, 2024 -

Tom Hesser BMW responded

We appreciate your kind words and continued support! We'll see you next time! - Tom Hesser BMW

Helpful
April 16, 2024

Great experience , would highly recommend. They took care of my car on a day that I wasn’t scheduled on . Offered transportation while they had my car. Same day service . Excellent . More

by Caoressey
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
Report | Print
Apr 16, 2024 -

Tom Hesser BMW responded

Hi Caoressey, we're delighted to know you had a great experience with us at Tom Hesser BMW. We appreciate your recommendation and see you again! Have a great ride!

Helpful
April 15, 2024

Quick, easy, effective. Car washed & vacuumed - looks as clean as day we drive off lot. Very thorough explanation of upcoming maintenance and service advice. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Liuzzo
Report | Print
Apr 16, 2024 -

Tom Hesser BMW responded

Hi Pat, we're glad to know you had a quick and easy experience at Tom Hesser BMW. We look forward to assisting with any future maintenance needs! Have a great ride!

Helpful
1
2
...
10