Brittanie McKee

Brittanie McKee was great to work with as always, She had everything ready when i arrived. had everything ready when i arrived. More

by rmanes Verified Customer Verified Customer

Helpful 0

Report | Print

I’m 17 years old and bought my first truck here. I got a used 2018 f-150 65k miles. It was absolutely perfect! My salesman was very helpful at first but during my test drive me misinformed me of a n I got a used 2018 f-150 65k miles. It was absolutely perfect! My salesman was very helpful at first but during my test drive me misinformed me of a noise the truck was making. I asked him what the noise was and he told me that the sound was the new tires, and that it would go away. He showed me the papers of the truck saying it had an “off the charts score”. Therefore I bought the truck believing there was nothing wrong. The sound didn’t go away after a week of having the truck, and I could clearly tell there was something wrong with it. When I reached out to my salesman about the issue he told me to bring it in and have them look at it. I contacted the service department about the issue and they told me they would fix it for free due to it being missed on the inspection. I waited two weeks for an appointment. When I brought it in on my appointment day, it took 5 days for it to be touched, after being told I would be put on priority. They contacted me on the 5th day saying my rear end needed replacing and that it was going to cost me $5.4k. They changed their mind on fixing it for free. I confronted my salesman about the issue and was left on read without any response still to this day. I didn’t feel like my problem was taken seriously by anyone in the service and sales department. I contacted everyone and anyone I could to get the issue resolved. Thankfully the general manager immediately fixed the problem and apologized. I’m very thankful for the resolve, however extremely disappointed in the sales department. More

Helpful 0

Report | Print

Brittanie was amazing and very helpful. I would highly recommend her. She was very honest and all around great! I would highly recommend her. She was very honest and all around great! More

by brandiraper1986 Verified Customer Verified Customer

Helpful 0

Report | Print

Brittanie was amazing to work with. She had the vehicle up front when I got there. She was very honest and helped with the whole process. She is super sweet and I highly recommend her! She had the vehicle up front when I got there. She was very honest and helped with the whole process. She is super sweet and I highly recommend her! More

Helpful 0

Report | Print

Working with Brittanie was easy. She is knowledgeable, professional and got me into the car I wanted. Thank You Brittanie! She is knowledgeable, professional and got me into the car I wanted. Thank You Brittanie! More

Helpful 0

Report | Print

My interaction with this dealership was over about a two day period. A friend suggested it to me and I had started by talking to Brittanie about a GMC Sierra. During this time I was also looking at other de day period. A friend suggested it to me and I had started by talking to Brittanie about a GMC Sierra. During this time I was also looking at other dealerships when I found a similar truck with a better price. I had informed Brittanie of this truck and her reply shocked me! I was expecting the “good luck have fun” or ghosting response, however, Brittanie did not do this. She instead replied ok if you need any help, advice, or car-fax on it let me know! I was astonished! But also I didn’t believe the statement…I thought maybe it was just a kind word as not to leave the interaction on a bad note. So I tested this…when I went to the other dealership I messaged Brittanie who did exactly what she said, she immediately responded and advised me of things I should look for which lead to discovering a leak in the roof of the cab of this other truck, she also screen shotted and sent me the car-fax report of the other vehicle! Clearly I was purchasing that vehicle but was upset because I was set on a GMC Sierra… I called Brittanie back and she was able to find a Ford F-150 in the same price range and I showed up to Lenoir City Ford skeptical still…but after testing riding with Brittanie and her explaining all of the fine details and features of this truck I was sold! And a week later I can say I’m quite happy with my purchase. Thanks a lot Brittanie!! More

Helpful 0

Report | Print

They were very easy to work with. Loved the vehicle I purchased!! My salesman helped me a lot!! Loved the vehicle I purchased!! My salesman helped me a lot!! More

Helpful 0

Report | Print

My son, husband and I were very pleased. Excellent customer service.Overall the purchasing experience exceeded my expectations. Excellent customer service.Overall the purchasing experience exceeded my expectations. More

by tcantrell865 Verified Customer Verified Customer

Helpful 0

Report | Print

Brittanie made the buying process simple and great for me. She was able to get answers to my questions and helped me make an informed purchase. If I need another car, I'm going to her and Lenoir City Ford me. She was able to get answers to my questions and helped me make an informed purchase. If I need another car, I'm going to her and Lenoir City Ford. More

Helpful 0

Report | Print

The best dealer ship I've ever done business with. Sales where top notch. Everyone was very helpful and friendly Sales where top notch. Everyone was very helpful and friendly More

Helpful 0

Report | Print