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Carlos Hernandez

Overview Reviews (134) Inventory (180)

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Carlos Hernandez

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Carlos Hernandez

Sales Associate

Volkswagen of Ocala

5135 SW College Rd
Ocala, FL 34474

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5.0

134 Reviews

Overview Reviews (134) Inventory (180)

Dealership Experience

6 yrs, 10 mos

Industry Experience

34 yrs, 1 mo

Languages Spoken

English

Spanish

5.0

134 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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134 Reviews of Carlos Hernandez

June 13, 2024

Dealership Rating

Employee Rating

Best dealership I have ever used and that is a 50 plus year span.Clean, neat ,orderly. year span.Clean, neat ,orderly. More

by Dcorno

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Danny Schlenker, Fez Fuentes

Helpful 0

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June 06, 2024

Dealership Rating

Employee Rating

it was an easy and awesome experience, 10 out of 10 . the employee are very curious and professional and made sure I was taken care off and updated through every step of the process the employee are very curious and professional and made sure I was taken care off and updated through every step of the process More

by mlop0880

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ricky Vallejos

Helpful 0

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Jun 11, 2024 -

Volkswagen of Ocala responded

It's fantastic to hear that you had such an easy and awesome experience! A 10 out of 10 rating speaks volumes. It's clear that our team went above and beyond to ensure your satisfaction, being both courteous and professional. Keeping you informed and updated throughout every step of the process is a great example of their dedication to excellent service. Here's to more positive experiences like this in the future!

May 25, 2024

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Employee Rating

Carlos was awesome, id recommended him to anyone I know. Take care of his customers and just a overall awesome person. Take care of his customers and just a overall awesome person. More

by fmoralesdejesus

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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May 31, 2024 -

Volkswagen of Ocala responded

Thank you for your fantastic review! We're thrilled to hear that Carlos provided such excellent service. Your recommendation means a lot to us, and we'll be sure to let Carlos know about your kind words. We look forward to serving you again!

May 18, 2024

Dealership Rating

Employee Rating

It was a great dealer and super neat. And Carlos was a great salesman who deserves five stars. And Carlos was a great salesman who deserves five stars. More

by tmelvin1998

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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May 28, 2024 -

Volkswagen of Ocala responded

Thank you for your kind words! We're thrilled to hear you had a great experience with us and that Carlos provided excellent service. We'll be sure to pass along your praise to him.

May 16, 2024

Dealership Rating

Employee Rating

Excellent service I got a problem with the air conditioning give me and appointment fixed the same day.nice and clean place conditioning give me and appointment fixed the same day.nice and clean place More

by lizette_13pr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ricky Vallejos

Helpful 0

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May 17, 2024 -

Volkswagen of Ocala responded

Thank you for your review! We're glad we could quickly resolve your air conditioning issue and that you found our facility nice and clean. We appreciate your feedback and look forward to assisting you again!

May 16, 2024

Dealership Rating

Employee Rating

The dealership, looked nice and cleaned. It was easy to find. And Carlos is a great salesman. It was easy to find. And Carlos is a great salesman. More

by tmelvin1998

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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May 17, 2024 -

Volkswagen of Ocala responded

Thank you for your feedback. We're glad to hear you found our dealership clean and easy to find, and that Carlos provided great service. We strive for excellence and would love to know how we can improve to make your next visit a five-star experience.

May 08, 2024

Dealership Rating

Employee Rating

Sean really worked hard for me to find the best deal that fit my life and my budget and I greatly appreciate it I got a great car and the dealership was beautiful so everything worked out great fit my life and my budget and I greatly appreciate it I got a great car and the dealership was beautiful so everything worked out great More

by pisswarmgingerale101

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shawn Girton, Cecili Ortiz, James Rubio , Anthony Colon, David Peralta, Sayde Nixon, Connor Eastin, Eric Henderson

Helpful 0

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May 10, 2024 -

Volkswagen of Ocala responded

Thank you for sharing your experience with us! We're thrilled to hear that Shawn worked hard to find the best deal that fit your life and budget. It's fantastic to know that you got a great car and that everything worked out smoothly. We take pride in providing excellent service and ensuring our customers find the perfect fit. If you ever need anything else or have any questions, please don't hesitate to reach out. Enjoy your new car, and thank you for choosing us!

April 28, 2024

Dealership Rating

Employee Rating

This is the second time I have bought a vehicle from Volkswagen of Ocala and the Customer Service was outstanding. I am happy with my purchase and Carlos Hernandez was outstanding as my salesman he wen Volkswagen of Ocala and the Customer Service was outstanding. I am happy with my purchase and Carlos Hernandez was outstanding as my salesman he went above and beyond for me. More

by tab9351

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Christopher Hudson

Helpful 0

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May 08, 2024 -

Volkswagen of Ocala responded

Congratulations on your new Volkswagen! We are so glad you enjoyed working with Carlos, it was a pleasure getting to know you and helping you find the perfect vehicle. Thank you so much for 5 stars!

April 22, 2024

Dealership Rating

Employee Rating

Carlos Hernández was a big help in helping get a new car that I liked and that suited me that I liked and that suited me More

by reyreyes777

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Apr 25, 2024 -

Volkswagen of Ocala responded

Congratulations on your new VW, we are so glad you enjoyed working with Carlos and that he was able to help you find the perfect vehicle. Thank you so much for the 5 star review, we look forward to working with you again soon!

April 20, 2024

Dealership Rating

Employee Rating

Great experience and super easy! I found the vehicle I wanted online, went in to test drive it and everything else was super smooth! I was in and out in just a few hours— no waiting I found the vehicle I wanted online, went in to test drive it and everything else was super smooth! I was in and out in just a few hours— no waiting around all day or several days or having to negotiate pricing and interest rates. They made sure they knew my non-negotiables and made it happen. More

by Rachelle Maggard

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michele Biros, David Peralta , Dominick Ferrara

Helpful 0

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Apr 23, 2024 -

Volkswagen of Ocala responded

We are so glad Carlos could help make your experience enjoyable and smooth. It was a pleasure working with you, we look forward to your next visit!

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