I bought a 2019 Pre Owned Mercedes C300 on May 8,2024.
On the description brochure under warranty, It had Mercedes Benz Certified PreOwned Warranty, this is NOT accurate. I took the car to my Mercedes de
On the description brochure under warranty, It had Mercedes Benz Certified PreOwned Warranty, this is NOT accurate. I took the car to my Mercedes dealership in Scottsdale, AZ and there is no record of the warranty.I have emailed Leor Zvi, the sales person who sold me the car and have not had any response, I wanted to know what kind of Warranty I have ?. Also the car came with no spare tire ,Leor told me that it has Run Flat tires, newer model Mercedes do not come with a spare. I checked with the tire specialist at my Mercedes dealership and he said the car has all weather tires, not the Flat tire.I would appreciate these issues be brought to the Managers attention and resolved as soon as possible.
Thank you.
Victor Tay
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by avtay2509
Verified Customer
Verified Customer
May 28, 2024 -
Vera Cadillac responded
Thank you for bringing this to our attention. If you'd be willing, please send us your contact information so we can reach out. Our goal is to ensure that everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Experience The Vera Difference
Jorge Morales
General Sales Manager
What a great place to buy a car.
Everyone there was super nice and professional. Very accommodating, food and snacks available at times while you’re waiting. Willing to make the deal
Everyone there was super nice and professional. Very accommodating, food and snacks available at times while you’re waiting. Willing to make the deal work out in the end. Can’t say enough good things about this dealership and my guys Denis and Leor. What a great place to buy a car. Everyone there was super nice and professional. Very accommodating, food and snacks available at times while you’re waiting. Willing to make the deal work out in the end. Can’t say enough good things about this dealership and my guys Denis and Leor.
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by KX450F71
Verified Customer
Verified Customer
May 03, 2024 -
Vera Cadillac responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jose, Leor, and Denis, and we look forward to working with you again.
Experience The Vera Difference
Jorge Morales
General Sales Manager
Amazing experience, Great purchase and awesome customer
service, Chad Robinson and Leor Zvi are the best!
service, Chad Robinson and Leor Zvi are the best!
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by mzuparov84
Verified Customer
Verified Customer
Apr 12, 2024 -
Vera Cadillac responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Chad and leor to be a positive one. Please don't hesitate to reach out if you need anything else.
Experience The Vera Difference
Jorge Morales
General Sales Manager
Very customer friendly and appreciative the show me
around their showroom offer me water and food
around their showroom offer me water and food
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by sanchezheriberto50
Verified Customer
Verified Customer
Apr 12, 2024 -
Vera Cadillac responded
Thank you, Heriberto, We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac.
Experience The Vera Difference
Jorge Morales
General Sales Manager
Best buying experience ever, would highly recommend
anyone to purchase a vehicle at this dealership.
anyone to purchase a vehicle at this dealership.
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by michaelvera718
Mar 02, 2024 -
Vera Cadillac responded
Thank you, Michael, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Experience The Vera Difference
Jorge Morales
General Sales Manager
Leor was prompt, efficient and knowledgeable!
We would definitely buy another car from him. It was a great experience.
We would definitely buy another car from him. It was a great experience.
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by eledgerwood
Verified Customer
Verified Customer
Feb 19, 2024 -
Vera Cadillac responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Experience The Vera Difference
Jorge Morales
General Sales Manager