Markis Clarke

Be aware of Casey Toyota Williamsburg. Worse experience from any dealer in 30 years! I purchased a used vehicle there and the sales person was good overall. The vehicle however, was not re Worse experience from any dealer in 30 years! I purchased a used vehicle there and the sales person was good overall. The vehicle however, was not ready to be taken home. Three days later they called me saying it was ready. I drove the car down the road and discovered multiple system were not working. Took the vehicle back and they found it needed a new accessory battery. Also, the AC compressor makes a loud hissing noise when turned on. They said its no problem. They also said the excessive water leak under the vehicle is normal for a Jeep. Additionally, the other significant issue was with the finance manager. After informing him that I was not interested in any extended warranties, he added one into my contract anyway. Didn't even explain the additional cost and no paperwork to review. I was a handed a thumb drive instead. When I got home, struggled to find my old laptop that had a USB thumb drive reader and discovered an extra $3400 cost added to my contract. I then called the finance manager back asking him to remove it from my contract. He promised it was not a problem to cancel the extended warranty and asked me to sign and email back the cancellation form and that I would get a refund in 4-6 weeks. Short story...it has been almost 9 weeks later and I still don't have this resolved. I called him back multiple times, no answered, I called Sales Manager and he said he has nothing to do with it but would make finance manager call me back. After 7 weeks, finance manager finally called back and said he didn't understand why I hadn't received a refund. He promised he would email warranty company at that moment and that I will be included in the email. Another week past and he did not call me back or send any emails. I ended up calling the warranty company myself and after more than 1.5 hours waiting they finally said no one from the dealer has ever submitted any cancellation paperwork. I then called the dealer to attempt to reach the finance manager again but I was told he wasn't available. Again, almost 9 weeks later and no resolution. The warranty company said most of the times, dealers delay cancelling in order to collect on their commission for selling these warranties. That would make sense now why they haven't take care of this. However, it is dishonest to add an unwanted warranty into a vehicle sales contract, it is dishonest to say it will be canceled, but not doing anything. It is dishonest to tell me on the phone that it was canceled when in reality it was not. I will never buy from this dealer again. I also called their GM and still awaiting a phone call back. More

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I went to Casey Toyota on a Friday to try and get a car. I submitted all my information and was told I’d get a call Saturday. I received a text from the sales rep Saturday asking for more paystubs. I emaile I submitted all my information and was told I’d get a call Saturday. I received a text from the sales rep Saturday asking for more paystubs. I emailed them Sunday…I heard nothing On Sunday, Monday, I called Tuesday and left a vm. I had to call again Wednesday and ask for the salesman. Unfortunately, I was not approved. However, the salesman knew for days that I wasn’t approved and he chose not to call me back. I believe that is poor customer service. I even waited on hold for his manager, only to be hung up on and when I called back(3x), the desk person did not pick up the phone. This isn’t about being denied, it is about treating people with respect and not ghosting them for 4 days. Do better. More

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Everyone is so friendly and caring. They're knowledgeable and helpful. I highly recommend this dealership. They're knowledgeable and helpful. I highly recommend this dealership. More

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This is my second time dealing with Casey Toyota, and both times I had the pleasure of dealing with Howard. He was very helpful, treated me with respect, and above all didn't rush me. Howard went beyond both times I had the pleasure of dealing with Howard. He was very helpful, treated me with respect, and above all didn't rush me. Howard went beyond to make sure I was happy and satisfied with my purchase. This would have to be the best buying experience I've ever had buying from a dealership. Thanks Howard , I'm sure we'll do biz again, Signed Marvin Robinson More

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I emailed Casey abt a used car; got a call from them, learned car was still available; set appt for later that day; drove 80 mins. and were told on arrival the car had been sold the night before. Incredi learned car was still available; set appt for later that day; drove 80 mins. and were told on arrival the car had been sold the night before. Incredibly frustrating, my attempts to follow up to at least relay to the internet or general manager have been unsuccessful to date; seemed very cowardly that the mgrs didn’t tell us of the error themselves but instead left the bad messenger responsibility to another salesperson. Bad experience all around. More

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