Mitchell Raymer

Mitchell was great to work with I love my new car! My only constructive feedback would be towards another salesman at the dealership . When I was in negotiations for the car another buyer also intere My only constructive feedback would be towards another salesman at the dealership . When I was in negotiations for the car another buyer also interested and when Mitchell stepped away from his desk the othersalesman came over, smiled, did not say a word to me and took the keys to show them the car to the other potential buyer. When Mitchell came back I had to bring it to his attention and ask him not to let them test drive the car since I was literally in the middle of my negotiations. When I spoke to Mitchell about my concerns, he did talk to someone else and they did not show the car, While, I understand that the car was technically not yet sold, the fact that I was sitting at the desk and discussing purchasing the car and the other salesman came and took the keys was very disrespectful to me. If I was not interested in the car Or talking about purchasing it I would have understood. I do understand the other buyer had driven down from Seattle to test drive it, but since I arrived before they did and had taken the car out for a test drive and was literally in discussions to purchase, the other salesman should have respected the current transaction and waited until he knew I was not interested before showing the car again or he could have at least had a conversation with Mitchell to let him know what was going on. In the end, I purchased the car and I'm happy with my selection. I am just providing Feedback which could help for future transactions with customers. More

by LAURIE.PHELPS Verified Customer Verified Customer

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Mitch is fantastic! Great customer service! He went above and beyond and even reached out after the purchase to see if I had more questions about how all the technology Great customer service! He went above and beyond and even reached out after the purchase to see if I had more questions about how all the technology works. More

by MARIONHAYNES Verified Customer Verified Customer

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Clean facility,well played out. Phone service to sales is good. Phone service to the service department extremely poor. Hold times excessive with poor or no call backs. Phone service to sales is good. Phone service to the service department extremely poor. Hold times excessive with poor or no call backs. More

by UAANDABC67 Verified Customer Verified Customer

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Great staff. Very easy to understand. Everywhere was clean. Everyone listened to the questions, in fact more often they wanted to explain even more. Cannot recomm Very easy to understand. Everywhere was clean. Everyone listened to the questions, in fact more often they wanted to explain even more. Cannot recommend enough. More

by MJONES62 Verified Customer Verified Customer

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Mitchell at the downtown Portland Mercedes Dealership deserves high praise for his exceptional service throughout my car-buying journey. His prompt response to my online appointment request and confirmat deserves high praise for his exceptional service throughout my car-buying journey. His prompt response to my online appointment request and confirmation of the car's availability set a positive tone from the start. The next day, Mitchell went above and beyond, accommodating my early arrival gracefully. Our extensive test drive and engaging conversation highlighted not just his knowledge but also his genuine passion for ensuring a great customer experience. The efficiency in finalizing paperwork upon my return was impressive, thanks to Mitchell's professionalism and the support of the dealership staff. Mitchell's commitment to addressing future questions further solidified my confidence in his customer-centric approach. From the initial online inquiry to the seamless vehicle delivery, Mitchell played a pivotal role in making this experience exceptional. My sincere appreciation to Mitchell for his outstanding service, and I wholeheartedly look forward to future business with him. Hats off to Mitchell and the dealership for a job exceptionally well done! More

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Everyone was very professional and helpful. Store looked well managed and maintained. Thank you for your help. Store looked well managed and maintained. Thank you for your help. More

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I am enjoying my new emerald green GLE 350! Mitchell is an excellent sales person. Mitchell is an excellent sales person. More

by Lisa Hubler Verified Customer Verified Customer

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Great Team and great service! focused attention to details and quick to respond. ..Appreciate the care to make a customer feel satisfied! focused attention to details and quick to respond. ..Appreciate the care to make a customer feel satisfied! More

by VINIS Verified Customer Verified Customer

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I drove up from AZ to purchase my Jeep, I wanted the wheels switched out. They made it happen within a couple of hours so I could get back on the road. Everyone there was awesome! wheels switched out. They made it happen within a couple of hours so I could get back on the road. Everyone there was awesome! More

by SANBRO32 Verified Customer Verified Customer

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Excellent experience from start to finish. No pressure to buy and no pressure for add ons No pressure to buy and no pressure for add ons More

by FELDERMANB Verified Customer Verified Customer

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