Stephen Richardson
Stephen Richardson at Niello Volkswagen
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Stephen Richardson

Sales/Client Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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5.0
40 Reviews

Dealership Experience

5 yrs, 1 mo

5.0

40 Reviews

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40 Reviews of Stephen Richardson

June 10, 2024

Dealership Rating
Employee Rating

Everyone was very helpful and kind! Steve was patient and took the time to explain everything about the car I purchased. More

by DOTYSHANNON4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 10, 2024

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear Stephen and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo General Manager srusso@niello.com

June 10, 2024

Dealership Rating
Employee Rating

We had a wonderful experience buying our Atlas Cross Sport! Stephen was very informative, detailed and kind! More

by Brittany Scott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Logan Koss, Carlos Alvarenga

Jun 11, 2024

Niello Volkswagen responded

Brittany, Here at Niello Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with Stephen, and it was a pleasure having you at the dealership. We appreciate your review! Scott Russo General Manager srusso@niello.com

May 06, 2024

Dealership Rating
Employee Rating

Stephen was very helpful and knowledgeable on the entire process from start to finish. We are glad we bought our brand-new car from here to have this wonderful experience! More

by FNMMD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Ellis, Khaled Jamal

May 06, 2024

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo General Manager srusso@niello.com

April 21, 2024

Dealership Rating
Employee Rating

Steve was excellent to work with, I didn’t feel pressured or rushed. I feel like they were understanding and cared. More

by SIEDA143
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 22, 2024

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear Steve was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo General Manager srusso@niello.com

April 16, 2024

Dealership Rating
Employee Rating

This was one of the best car purchasing experiences we have ever gone through. Thank you Stephen More

by MCGOWANFAMILY03
Recommend Dealer
Yes
Apr 16, 2024

Niello Volkswagen responded

Congratulations on your new purchase! We're thrilled to hear that you found your experience with Stephen to be a positive one. We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 31, 2024

Dealership Rating
Employee Rating

I couldn’t be any happier with my experience with Niello Volkswagen. They went that extra mile to make sure I left with the vehicle that fit all my needs. The process was a breeze, and they save you a trip More

by JASMINMARIEBR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2024

Niello Volkswagen responded

Jasmin, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Russo General Manager srusso@niello.com (916) 359-9927

March 09, 2024

Dealership Rating
Employee Rating

It took me months to get the key that I was told certified vehicles get. I was told it’s actually requirement. I had to call multiple times, and people kept ignoring me and not returning my calls a More

by KRISTINA
Recommend Dealer
No
Mar 14, 2024

Niello Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Kristina, and hopefully, we can get to the bottom of this. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 07, 2024

Dealership Rating
Employee Rating

My experience was excellent. The amount of time was just as Daijah told me it would. All staff was cordial and friendly. A great operation! More

by michael@hawkinsstrategicadvocacy.com
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Daijah Marsh-Macias

Mar 07, 2024

Niello Volkswagen responded

Michael, thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 03, 2024

Dealership Rating
Employee Rating

Steven and Alex were great. Definitely no pressure and really took the time to ensure I understood every aspect of my purchase. I’ll definitely recommend this dealership to anyo More

by TELOPEZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alexander Hurlimann , Terry

Mar 03, 2024

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Russo General Manager srusso@niello.com (916) 359-9927

March 03, 2024

Dealership Rating
Employee Rating

This was our second transaction at Niello and it was even better than our first. We had a great experience! Terry, our salesperson, was friendly and professional. Carlos, the sales manager got our deal done! More

by BETTSI.LEDESMA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alvarenga, Michael Ellis , Terry, Logan

Mar 03, 2024

Niello Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! Scott Russo General Manager srusso@niello.com (916) 359-9927

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