Susan Coolen

It was by chance that I visited Annapolis Subaru. I had already looked at other makes of cars at multiple dealerships. I arrived without an appointment but was treated with courtesy and friendliness I had already looked at other makes of cars at multiple dealerships. I arrived without an appointment but was treated with courtesy and friendliness. After a short wait, I was introduced to Brian Villa-Juarez. He listened carefully to my wants for a new car in regard to features and cost. The cars he showed me reflected this discussion. I really appreciated this since it had not been my experience at other dealers. I decided on an Outback. The one I chose from the online inventory had not arrived in Annapolis but with the help of Susan Coolen it was reserved. The car arrived about 1 week later. The final steps of the purchase process were completed by Brian and Marissa Leach, the business manager. I had not purchased a car since 2004 and really dreaded this part of the process, expecting surprise costs. This did not happen. Again, I was listened to when it came to making decisions about warranties and other products that were offered. The entire experience of buying a new car was made comfortable because of the professionalism of the staff of Annapolis Subaru. More

by sclark0712 Verified Customer Verified Customer

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Susan and the finance team made this the easiest experience we could’ve asked for. Great price and service too. experience we could’ve asked for. Great price and service too. More

by mattsweaver19 Verified Customer Verified Customer

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Easy to work with, answer all questions , very professional. We are on our 9th Subaru , they are like family professional. We are on our 9th Subaru , they are like family More

by kaltwassers Verified Customer Verified Customer

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This is my 8th Subaru purchase for my family from Annapolis Subrau and the service was great. Annapolis Subrau and the service was great. More

by dlb0525 Verified Customer Verified Customer

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I found Susan to be easy and enjoyable work with / no pressure/ very responsive to my questions in person and via email, and upfront. pressure/ very responsive to my questions in person and via email, and upfront. More

by zulu1010 Verified Customer Verified Customer

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Very reliable dealership…I’m a long time customer with Subaru vehicles and the dealership. Subaru vehicles and the dealership. More

by jojoangels Verified Customer Verified Customer

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Easiest car buying experience I’ve ever had Super friendly people at dealership would definitely recommend friendly people at dealership would definitely recommend More

by sorham Verified Customer Verified Customer

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Extremely grateful for the time Susan spent with us. Especially when she helped set up my phone and other car settings. I do not recall ever having such wonderful service when purchasing a car. She took Especially when she helped set up my phone and other car settings. I do not recall ever having such wonderful service when purchasing a car. She took her time, didn’t rush us and patiently answered our questions. More

by toocountry52 Verified Customer Verified Customer

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Great buying experience, no annoying sales pressure and an easy purchase process. Both Susan and Marissa we great. an easy purchase process. Both Susan and Marissa we great. More

by Ken Verified Customer Verified Customer

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We had a wonderful experience at Annapolis Subaru. Beginning with Billy, the GM, Susan, our great salesperson, and Marissa....everyone was so helpful and knowledgeable. Thanks for making the daunting Beginning with Billy, the GM, Susan, our great salesperson, and Marissa....everyone was so helpful and knowledgeable. Thanks for making the daunting task of car buying, an easy one. More

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