Ancira Kia

Rob Vargus was fantastic and always on top of every aspect of the car sold to me..He even delivered the car to my home! aspect of the car sold to me..He even delivered the car to my home! More

In October 2011, I decided I was going to stop by and check out what my options were as far as a used vehicle. I got approached by Marco Sepulveda and he asked how he could help us. I explained that I wa check out what my options were as far as a used vehicle. I got approached by Marco Sepulveda and he asked how he could help us. I explained that I was looking for a vehicle 16,000.00 down not anything above. He showed me a car and we took it for a drive. I told him what my credit score was that it had just been pulled from a home lender. I stressed that I did not want my credit pulled because I was not sure if I wanted to buy a car or home. Well he has me fill out application and so I did. He told me he was going to talk to his manager and see what he can do. After a while he came back and asked for check stubs. At that time I told him again I did not want them to be pulling my credit report and a Domincan or puerto rican looking fellow said that they would not until they would submit it to the banks. I did not have them with me, so we left and I faxed them back to him. Never got a call back from him. Within a few days I recieved an email that Ancira Kia had ran a hard inquiry on my credit. At this point in was furious because i told him several times that was what i was trying to avoid!!! I call immediately and leave a message for Marco which does not return my call twice. So, then i call and speak to Superviser Bill Thomas and explained the situation. All he said was sorry and he could not do anything about it. I asked if he ran my credit at least he could have called me and told me that i did not qualify but not even that. These people are pathetic really...if you have to go to the extent to run peoples credit against their permission that is pathetic. I do not recommend this agency. After that my credit score went down immediately 52 points. I had no choice but to get a car so i called NorthSide Ford and spoke to Dino Urdiales and he helped me without pulling my credit. He was able to determine my elgibility just by looking at me income and credit score that the lender had pulled. Dino Urdiales his number 210-525-9800 EXT 1410. More

I'm 22 and a first time car buyer. I have been stressing about how I was going to find a car reasonably priced and someone that would be willing to help me with my credit situation. Having little to no cred about how I was going to find a car reasonably priced and someone that would be willing to help me with my credit situation. Having little to no credit is almost the same as having bad credit, or so everyone keeps telling me. I walked into this dealership less than hopeful and left with my first car. Both Roxanne and Joe were incredibly helpful and patient. They allowed me to take my time and really did all they could to make sure my experience was a great one. Buying a car for the first time on my own was nerve racking, but they made me feel very comfortable and assured in my decision. I could not have asked for a better car buying experience. I will definitely be recommending them to anyone who is looking for a good car, at a great price, from a place that offers wonderful customer service. If you're looking for someone who will do all they can to help you and make the experience less of a stress, please take the time to stop here, I'm confident that you will leave happy and at the very least more informed! More

Horribe customer service. Dealt with Used car sales manager and a salesman named Will. I went in because I saw online that they had a used Z for sale. I did a ton of research and looked up the VIN for manager and a salesman named Will. I went in because I saw online that they had a used Z for sale. I did a ton of research and looked up the VIN for that car and had it inspected by a mechanic. The estimated value of the car was told to me and they refused to go down from their sticker price. Finally after a couple of hours we agreed upon a price and I was told to come back next day to do paperwork. Upon inspecting the paperwork the following day they had changed the price to 500 dollars more than we had agreed upon and refused to change it back to our agreed upon number. I had to go home bring back the printed report with the price that we had agreed upon and go through the whole process all over again before finally getting my deal. And then I had to go into their financial office and that started a whole new experience as they were trying to tack on so many fees and add ons that it increased the price by almost 1000 dollars. Another issue I had was that even though I am not young, my credit stinks so I needed a cosigner. So I asked my mother to help me out. Of course this was a mistake as they were then selling her the car, not me. Needless to say I will never go back there and I would recommend that nobody ever goes to this abyssmal dealership. More

I made an appointment to have my daughter's 2011 Kia Rio (that we purchased 2 or 3 months ago) taken in for some warranty work. Was never told before hand that there was a possiblity of them keeping the (that we purchased 2 or 3 months ago) taken in for some warranty work. Was never told before hand that there was a possiblity of them keeping the vehicle overnight (for an alignment issue). Only when I arrived to drop off the vehicle was I told that there was a POSSIBILITY of it happening. Apparently they have a 24 to 48 hour turn around policy on all service calls that are not minor in nature. I don't know about you but if the car was not under warranty I would have taken it down to NTB or Firestone and had it done in about an hour. Instead I was given some line about giving it a "full inspection to see exactly what is going on with the vehicle". i understand the necessity to be dilligent and all but why would it take 2 days when I had an appointment to drop it off first thing in the morning??? On top of that when (of course) they did keep the car overnight (from no fault of mine I might add) there was no rental provided by the dealership to help with the inconvenience of them keeping it. As a result you can bet that I will no longer be taking by business to Ancira any longer. More

We bought a 2011 KIA Sorento about a year ago , beautiful SUV off the floor, with all the bells and whistles, a few months after we had it, it would not start , had power but button would not crank motor, s SUV off the floor, with all the bells and whistles, a few months after we had it, it would not start , had power but button would not crank motor, so we had it towed to Ancira, they couldnt find nothing wrong with it, so we got it back. A week or so it did it again, snd towed it again, so they found some faulty switch on brake pedal bad, a few months later here we go again, it would not crank over, towed again, they cannot find anything wrong,picked it up a few days later again, again, and again, this has continued on for months now, they say this is the only KIA in the country that has this problem, uh huh!!! thats why the tow truck driver said to us , do you know how many KIA's i have towed and told us you should see my log. but they cannot find any problems at all, we have been digusted from this inconvenience, and cannot apply the lemon law because we cannot prove it is the same problem, and because it mysteriously starts every time at the dealership, even though it takes a few days for them to call us, we were even told to go to another KIA dealership to have it checked, that was their solution???are you kidding me???,.bad thing about this we have only been contacted once about this problem from upper management, which was just recently, they really care... so now our solution is to get rid of this vehicle that has little to no equity and buy a AMERICAN made SUV , We will never ever buy a KIA or anything from Ancira that for sure,i will continue to contact someone from corporate on this, so i give Ancira a bad rating. More