Ancira Kia

Excellent friendly staff and thorough prompt service provide. Great job on my service today by everyone. provide. Great job on my service today by everyone. More

Excellent Service and great Attention to detail courteous people free water clean restrooms Good Snacks 👍 people free water clean restrooms Good Snacks 👍 More

Was seen almost immediately I got there. Service time took less time than I would have anticipated. Vehicle running even better. Service time took less time than I would have anticipated. Vehicle running even better. More

I keep coming back here because of the “Great Service”! Especially from our Service Advisor, Ian Grianger. Especially from our Service Advisor, Ian Grianger. More

They were fast and efficient. Exceeded we my expectations. Friendly and great to work with. Exceeded we my expectations. Friendly and great to work with. More

Rick puts his customers first, great addition to the team. Made us feel like family. team. Made us feel like family. More

Leah was real great and courteous. My vehicle was done faster than I expected and cleaner than when I dropped it off. Excellent service!! My vehicle was done faster than I expected and cleaner than when I dropped it off. Excellent service!! More

Team has great customer service, overall pleased with the process of purchasing a vehicle from them. Ricardo and Anette are amazing! process of purchasing a vehicle from them. Ricardo and Anette are amazing! More

Thanks to our salesman Rick, we purchased a nice vehicle and are extremely happy. Thanks Rick! and are extremely happy. Thanks Rick! More

Today, we have had the absolute worst car buying experience ever. We worked for 2 days with the dealership to purchase a car that is 3+ hours from our home because they were the closest with the col experience ever. We worked for 2 days with the dealership to purchase a car that is 3+ hours from our home because they were the closest with the color my son wanted for his first car. We had our own financing through my credit union and they worked with the dealership to provide a cashiers check, so I could bring my son to get his car. After numerous communications with our financing lead and the dealership, we thought we were picking up the car tomorrow with the cashiers check in hand only to be told after everything was completed and met all of their teams requests, that they could not release the car for a week. This was after we purchased our one-way airfare to San Antonio to get the car and drive it home. They refused to follow through their commitments although they took money from my son to hold the car for Saturday and knew we were coming. They kept on telling us to finance through them instead and we can get the car tomorrow, but they knew from the very start we did not need their financing. Now I have a kid without his first car that he was so excited to get. There is nothing positive I can say about this dealership after the large amounts of miscommunication and now I am sitting here with a car loan that has been finalized and signed off on, but no car!!!! I hope the owner or his daughter the VP of Ancira Auto Group sees this review as there is so much more to share about the practices we encountered. UPDATE: I spoke to 4 different finance managers at different dealerships since this happened yesterday and all 4 said they were shocked and we would have walked out of their dealership with the car today as planned. They stated that everyone in finance understands how cashiers checks from banks and credit unions work and said it seemed to them that the dealership had ulterior motives and weren’t being genuine. More