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Arlington Heights Buick GMC
Arlington Heights, IL
5,065 Reviews
Arlington Heights Buick GMC is your one stop shop for new Buick GMC, used cars, trucks and the largest selection of Trucks & SUVs in the Chicagoland area, Arlington Heights, Buffalo Grove, Palatine, Wheeling, Schaumburg, Barrington, Lake Zurich, Libertyville, Gurnee, Glenview, Mt. Prospect, Des Plaines, Lincolnwood and the whole Chicago, North & Northwest Suburbs.
Services:
• New GMC and Buick Cars
• Used Cars
• Largest Selection of Used SUVs
• Award Winning Service
• All Makes and Models
• Sell us Your Car
• Leasing and Financing
• Fleet of Complimentary Loaners
We are a family owned and operated business and the premier Buick GMC dealership in the area. We invite you to experience why we have been Chicagoland's most trusted name in automotive sales and service for almost 50 years!
Arlington Heights Buick GMC continues to work to earn your business long after you've purchased one of our new or pre-owned cars. We want to be your dealership of choice for life.
Our dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way do business, and we know you will too. At Sullivan our goal is to provide you with the best price possible. We are a 5-Star Service Excellence award winner and are AAA approved and an A+ rated with the Better Business Bureau.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 5,065 reviews
March 10, 2014
This is an update of a review from February 7. I purchased a brand new 2013 buick regal on February 6. In one month, I have had nothing but problems with the car, and I've gotten the runaround from purchased a brand new 2013 buick regal on February 6. In one month, I have had nothing but problems with the car, and I've gotten the runaround from the dealer. Here's my story: I purchased the car on February 6, which was one of the coldest days of the year, but I was happy because I purchased a new car. I keep the car in a garage, and when I drove the car out of the garage on february 7, 2014, I had a notice that all 4 tires had low air pressure. I understand that car tires sometimes deflate in cold weather, but the car was kept in the garage and should have been checked for air pressure on February 6 when I drove off the lot. When they sold me a car, they should have checked the air pressure in the tires. If someone had checked, they would have seen that the tires had low air pressure. That was my first wasted trip back to the dealer. The following week, it snowed. I decided to turn on the rear defrost. It didn't work. I had to take the car back to fix this issue, along with getting the cup holder replaced, as it was warped. The rear defrost had been disconnected. This is an issue that should have been checked out before I left the lot on February 6 with a new car. Third, on February 20, 2014,the roof was leaking like a dripping faucet! I had to pick up a loaner I was told that the drainage tubes for the roof had been either clogged or twisted, thus causing the leak into the interior of the car. Then, on February 24 , I noted that the windshield had 2 deep gauges in it (neither of which existed before I took the car in for service on February 20! I took the car in...again. I again had to pick up a loaner car. I advised everyone at the dealer who would listen via email and in person how displeased I am with my product and that I have no faith in either Buick's reliability and Sullivan customer service. This car is less than 1 month old, and I've had to bring the car in 4 times for service. To date, I have gotten nothing but the run around from the dealer. I have advised that I will escalate the matter to GM's headquarters, because the dealer doesn't care about the piece of junk it sold me. Despite sending emails to the sails rep, sales manager, service manager, general manager, and owner of the dealer, I've received NO response email. Instead, when I called to follow up I was told to come in to the dealer and we would get me in a new car. When I went to the dealer, they tried selling me a new regal and treat my one month old car as a trade in!!!!! Why would I buy another Buick, when the one sold to me is garbage. This group is a bunch of charlatans, and I have no faith in Buick products. I would have been better of buying Japanese or German cars instead of trying to support American. No good deed goes unpunished. More
by jjc123
Employees Worked With
All employees
March 06, 2014
My family and I have leased several cars through Sullivan and we have always had a very positive experience. Working with Gabe this time around was wonderful - He was extremely helpful and knowledgeable. I and we have always had a very positive experience. Working with Gabe this time around was wonderful - He was extremely helpful and knowledgeable. I would be happy to work with him again in the future! More
by ldarin
Employees Worked With
Gabriel Szwec
March 04, 2014
Yes!! I bought a car at Sullivan Buick!! They get 5 stars for super friendly and by far the best dealership I have visited. Phill Pilney was great, he was patient and informative. He listened to my concerns for super friendly and by far the best dealership I have visited. Phill Pilney was great, he was patient and informative. He listened to my concerns and even sent us home with the Buick Encore to try for a few hours. There was no pressure or games, the whole process was beyond my expectations. Mr Bill Lucey was great at walking us through the signing process, and very helpful explaining what each warranty covered. THANKS Sullivan Buick!!! More
by Hughesohana
Employees Worked With
Phillip Pilny, Bill Lucey
March 04, 2014
I purchased a 2011 used vehicle this past week. Gabriel was an excellent sales associate making the transaction quick and efficient. Mike in Finance was thorough and and prepared. I would definitely buy an was an excellent sales associate making the transaction quick and efficient. Mike in Finance was thorough and and prepared. I would definitely buy another car from Sullivan Buick More
by kevinmccabe822
Employees Worked With
Mike Bott, Gabriel Szwec
March 03, 2014
Here is my story. First of all Sullivan Buick did a great job finding a bank for me who would like to give me a loan, and it was an issue since my credit history was very short and I just started to work aft job finding a bank for me who would like to give me a loan, and it was an issue since my credit history was very short and I just started to work after doing my master's degree. Around 20 banks denied my application and Wells Fargo was the only one who agreed to issue the loan. I bought a 2008 Buick Enclave with 90k on it. Great and luxury car which my family loved very much. But in four month it broke (for $2500 to fix, which can happened to any car with that mileage). I decided it's not the car for me and took it back. And a miracle, they took it back. I chose another car of the same price and they swaped it for me without any additional charges (as I would have to pay for fixing). Thanks to Dwayne and Bill who did a great job making my expirienced so pleased and desired. Highly recommend this dealership! More
by RuslanDrumi
Employees Worked With
Bill Lucey
March 01, 2014
Phil was great to work with!. He was very professional, did not feel pressured and wanted to work with us to get the best deal! He researched for rebates that really helped save us on the final cost. We did not feel pressured and wanted to work with us to get the best deal! He researched for rebates that really helped save us on the final cost. We purchased a 2014 GMC Sierra 1500 Crew Cab 4X4. We are totally pleased with our purchase, and thanks to Phil and Elliott we have no regrets to this purchase. We live in the Gurnee area and had the choice to go to Anthony GMC but Sullivan had the truck we wanted and all of our needs were met and Phil was able to seal the deal. Great Job Phil! More
by nicka1952
Employees Worked With
Phillip Pilny
February 28, 2014
Dave Hetzel went out of his way to save me money and make me feel important and this is why I'll always go there. me feel important and this is why I'll always go there. More
by jeffrakowski
February 27, 2014
Our experience at this dealership was outstanding. Mike Ayoub was very respectful and considerate, extremely helpful, completely understood our needs and financial possibilities and we didn't for a moment Ayoub was very respectful and considerate, extremely helpful, completely understood our needs and financial possibilities and we didn't for a moment feel pressured into purchasing something we didn't intend. Mike went the extra mile to make sure that the car was delivered in perfect condition. I always hated car purchases, but this time it was great. It's the way any car dealership should conduct business. I would definitely recommend it to a friend, and it will remain my first choice for future car purchases. Thank you very much!!! More
by dmorosan
Employees Worked With
Mike Ayoub
February 17, 2014
Ater test driving the Enclave, I knew it was the car for me. Mike and Lou were very professional in their approach, I knew what I was willing to pay, and they were very accommodating. Overall, I believe I me. Mike and Lou were very professional in their approach, I knew what I was willing to pay, and they were very accommodating. Overall, I believe I got a very good deal on a magnificent new car. Every one should be commended, they were friendly, professional and very helpful when I received delivery of the car. I will recommend Sullivan!! More
by Stampr1
Employees Worked With
Maureen Vittas, Lou Mostaccio, Mike Ayoub
February 16, 2014
Sullivan is the kind of dealer that wants to give you a good experience when buying a car. Phil was very patient with us (we were there the entire day) and showed us a number of Enclaves just because I was good experience when buying a car. Phil was very patient with us (we were there the entire day) and showed us a number of Enclaves just because I wasn't sure about the interior I wanted. We had our 2 children with us and he was lovely with them. We came in with the intention not to buy the car that day, but left with one anyway, not only because Phil gave us a good deal but also because we wanted to grant him with the sale of a car. More
by esther1338
Employees Worked With
Phillip Pilny, Bill Lucey
