Arlington Heights Buick GMC

Great experience I found the experience of purchasing a used vehicle from this dealership excellent. I appreciated the no pressure atmosphere that the dealership main I found the experience of purchasing a used vehicle from this dealership excellent. I appreciated the no pressure atmosphere that the dealership maintains. Victor Melendez was a very professional to work with and i will come back to the dealership if I was looking to purchase either a new or used vehicle again. More

Great Car Buying Experience I came in to Sullivan Buick GMC to look into the Buick Enclave. I had my kids with me, and I assumed that I would never be able to really experience I came in to Sullivan Buick GMC to look into the Buick Enclave. I had my kids with me, and I assumed that I would never be able to really experience a test drive properly with all the distraction, but I was game to try. Mike Ayoub showed me the car, and then he stunned me when he said that at Sullivan they allow you to take the car home with you for a day to try it out! Amazing! I was able to load in my car seats, pair my phone, see if it fit in my garage, run my errands and generally ensure that the Enclave would meet our needs. It did! Great car and great dealership. I went in the next day, described the colors and options I was looking for, and Mike and Gabe Szwec found the car within hours and had it shipped. I picked it up 2 days later. Great experience. Low pressure. Will recommend this dealership to anyone. More

GMC Sierra My wife and I visited Sullivan buick Gmc a couple of days ago looking for a Gmc sierra. I found the one I was looking for, and the sales staff was exc My wife and I visited Sullivan buick Gmc a couple of days ago looking for a Gmc sierra. I found the one I was looking for, and the sales staff was excellent. Gab and Victor were great, very easy to work with, and I experienced no pressure. I had a great car buying experience and will definetly buy their again . More

Pleasant buying experience I visited Sullivan to look at a car they had featured online and spoke to Ed Levine. The car was not currently on the lot at that time but I kept in t I visited Sullivan to look at a car they had featured online and spoke to Ed Levine. The car was not currently on the lot at that time but I kept in touch with Ed and set up an appointment a few days later. He let me know he would not be there at the time I was coming and put me in touch with Gabe Szwec who helped me out when I arrived. I ended up purchasing the car I had went to see and the process was very comfortable and simple. Gabe never once put on a hard sell about the car and just kind of asked what I thought about the vehicle, I was actually the one to tell him that I would like to go inside and discuss a deal. I was purchasing a certified used vehicle and the information provided on the history of the car was very thorough and made me feel comfortable buying it used. I traded in my old car and I feel they gave a somewhat fair value for it. Although I did think it was worth a little more, the price on the vehicle I was purchasing was more than fair. Once I made the decision Gabe moved through the process of purchase very smoothly and was very informative of every step in the process, many questions I didn't even have to ask because he covered things so well. I finalized the deal with Mike O'Connell who was also very friendly and enjoyable to be dealing with. Overall I can say that I got a fair deal on my car and feel confident in my choice in going with Sullivan. I had visited other dealerships in the process and they were all the stereotypical car buying experience from feeling hassled and preyed on, to getting wound up in a deal where you barely know whats going on. Sullivan was quite the opposite and I never felt rushed and felt that the friendliness of the staff was genuine and not coming from a place of trying to push a deal. The best I can sum it up was that my purchase from Sullivan gave me the impression that my purchase was appreciated, and at other places they feel entitled to any sale that occurs. More

Great car buying experience! We came in about an hour before closing and Phil Pilny made our car buying experience stress free and pleasant. With his help (he stayed an hour after We came in about an hour before closing and Phil Pilny made our car buying experience stress free and pleasant. With his help (he stayed an hour after closing) we drove away with the Buick Enclave we liked. We never felt rushed or that he was in a hurry to leave. It was a great experience! More

So far so good! just purchased a vehicle! Chris was very friendly and willing to work with me. Everyone was friendly and I didn't just feel like they wanted my mone just purchased a vehicle! Chris was very friendly and willing to work with me. Everyone was friendly and I didn't just feel like they wanted my money. More

Mkey Ayoub/Sullivan great guides to new car buying I bought a Buick Encore from Sullivan Buick GMC on Wednesday. I have very high regard to both Mike and Sullivan. Mike guided us through the car buying I bought a Buick Encore from Sullivan Buick GMC on Wednesday. I have very high regard to both Mike and Sullivan. Mike guided us through the car buying process with knowledge, thoroughness, kindness and a very real sense that he was on our side. I don't think he mentioned the words sell or buy at any point. We spent our time with him learning about the car and the visit seem to evolve into a sense that this car was the right fit for me. Only after Mike carefully explained the details of the car and we took a test ride did he begin to discuss financial details and work (hard) to explain financial details. No hard sell. No assumption that we would buy this car. Mike is very good at his job. I should mention that I am female. Although my husband came with me on the visit, this was the first car in many years of car buying that I bought for myself. Mike never made me feel inadequate about the process. He directed his attention and concern to me at all times and I haven't had that experience at other dealerships...ever. I feel as if I got a good deal on a great car at Sullivan. The dealership is very very well run. From the time we walked in the door until we left, we sensed a very well run business. They guys don't need to chase customers. They know how good they are and they know the product. I came back another day with the title to my trade in and had a question about the the car's lack of an integrated garage door opener in the Encore. An employee in used car sales caught me eye and walked out to the car with me to check the car without my even asking. He too was extremely kind and professional as was Mike O'Connell in finance. Thanks to Mike Ayoub and everyone else at Sullivan for taking such good care of us. More

Purchase of a used vehicle on Saturday I found the experience of purchasing a used vehicle from this dealership excellent. I appreciated the no pressure atmosphere that the dealership main I found the experience of purchasing a used vehicle from this dealership excellent. I appreciated the no pressure atmosphere that the dealership maintains. I would return to the dealership if I was looking to purchase either a new or used vehicle again. More

Very friendly and an enjoyable experience We went in to look at an 05 Cadillac, but the price was a bit more than what I wanted to pay. I checked out their website to see what else they had. I We went in to look at an 05 Cadillac, but the price was a bit more than what I wanted to pay. I checked out their website to see what else they had. I originally found them on CarGurus . I found a 05 Toyota Camry Solara at a decent price. The whole car is pretty clean, it just has high miles on it. But everything else was a plus. We worked with Mike Ayoub. Very friendly and was patient with listening to our situation. Would highly recommend. More

Excellent Customer Service from Dave Hetzel I brought my Buick Lacrosse in for service today to have a 'ding' punched out. Dave Hetzel was my Service Advisor. He went the extra mile by touchi I brought my Buick Lacrosse in for service today to have a 'ding' punched out. Dave Hetzel was my Service Advisor. He went the extra mile by touching up the spot with paint. I can't even see where it is !! Dave has been my Service Advisor a number of times. He is always very concerned about pleasing me and taking care of my service needs. He is always courteous, knowledgable, and truly is a perfect example of "service after the sale." I feel very comfortable leaving my car with Dave and implicitly trust him. I will be a Sullivan Buick "lifetime customer," largely due to Dave Wetzel and other people like him at Sullivan Buick in Arlington Heights. Michael La Vant More