Arlington Heights Buick GMC

We bought a new 2014 Buick Enclave from Sullivan tonight. We talked to several dealerships in the greater Chicagoland area and there is no Sullivan really gave us the best car buying experience . Everyone we We talked to several dealerships in the greater Chicagoland area and there is no Sullivan really gave us the best car buying experience . Everyone we spoke with there treated us with respect and kindness. We really didn't feel pressure at all.We worked with Phil who was absolutely awesome and made sure we felt really good about our decision. I can't say enough nice things about Sullivan and the staff there. Next time around I won't waste my time talking to the other dealerships. I would rather just work with people I trust. (In fact, one other dealer that we found to be particularly sleazy and deceitful told us they'd guarantee to come in $500 lower than our best offer and I told them I would rather pay an extra $500 to work with another dealer who is honest and trustworthy.) I would highly recommend these guys if you are looking for a new car. More

Very helpful, and didnt make me feel as pressured to buy a car. Eliot helped us find the car that we wanted, instead of talking us into something that was in their inventory. a car. Eliot helped us find the car that we wanted, instead of talking us into something that was in their inventory. More

My wife and I had found out some great news about an addition to our family, and we knew that the Nissan Altima that we had was not going to be large enough. We originally were looking to purchase a Yu addition to our family, and we knew that the Nissan Altima that we had was not going to be large enough. We originally were looking to purchase a Yukon Denali because we thought we needed a large vehicle. When arriving at Sullivan, we were introduced to Eliot who sat us down to see what we wanted. We told him what we were interested in and our "comfort zone" with our budget. He was very informative and did not pressure us to run our credit. He let us test drive the Yukon and also recommended the Acadia and let us drive that also. We were surprised to see that the Acadia was the better choice and was more reasonable for our new family. The pricing was great and all options were placed on the table and we walked away happy with our new Acadia Denali. Eliot was great and we were glad to have had him help us. More

My wife and I went in looking to purchase a new SUV and Gabe was incredibly helpful and informative. He spent a ton of time with us listening to or needs & objectives and did a great job coming up with sug Gabe was incredibly helpful and informative. He spent a ton of time with us listening to or needs & objectives and did a great job coming up with suggestions and ultimately putting together a package that worked. He was very helpful, attentive and the overall experience was a pleasant surprise. I would recommend Sullivan - and especially Gabe - to anyone that is in the market for a new vehicle. Thanks Gabe! More

I recently purchased a 2014 Buick Enclave and I had great service at Sullivan Buick in Arlington Heights. My salesperson, Chris Lahey, was very attentive and answered every question. He was very patient, yet service at Sullivan Buick in Arlington Heights. My salesperson, Chris Lahey, was very attentive and answered every question. He was very patient, yet very proactive, in his actions and responses. I highly recommend Sullivan Buick if you are in the market for a new or used car. More

Thank you Mike Ayoub, you were a pleasure to work with, you made this experience very easy and I love my car, cant wait for springtime to drive it! You have earned a new customer. Jan you made this experience very easy and I love my car, cant wait for springtime to drive it! You have earned a new customer. Jan More

Overall I found my experience to be okay. There was an employee conflict with who got to sell me the car (I had spoken with both Geoff and Jeremy earlier in the day on the phone) that happened when we got employee conflict with who got to sell me the car (I had spoken with both Geoff and Jeremy earlier in the day on the phone) that happened when we got to the dealership making me wait about 10 minutes before being helped. Out of the two, Geoff was much better to work with and the Sales Manager was also pleasant. There wasn't much 'selling' which was nice -- I didn't feel pressured at all to make a decision and am happy with my used car purchase. There were only a few areas that I was disappointed and perhaps it is the norm when purchasing a used car. The car only had a quarter tank of gas and it was not detailed (an employee had been driving it up until my purchase) there was an odd smell in the car once the massive amount of air freshener wore off that I had to get taken care of. As well, there was a part broken they agreed to fix upon purchase - it has been a month and the service department (which is normally quite stellar) is still working on. More

The original plan that I had was to purchase my next vehicle from the dealership that my family bought many cars from over the years. Let me just say I left dissatisfied and clueless as to what to expec vehicle from the dealership that my family bought many cars from over the years. Let me just say I left dissatisfied and clueless as to what to expect for the dealership. I made my way to Sullivan Buick GMC with my wife and what a great feeling walking into that place for the first time. A friendship was made before even talking about cars with Phil Pilny, our salesman. I am not sure if the other salesman are like him but I got so lucky having to deal with him for purchasing my first truck. Again, a friendship was made and the reason I bought a car from Sullivan was because of that friendship! More

Dealing with Phil at Sullivan was a fantastic experience. My dad is a salesman and I have dealt with the wheeling/dealing stuff my whole life. This was my first car buying experience without parental invol My dad is a salesman and I have dealt with the wheeling/dealing stuff my whole life. This was my first car buying experience without parental involvement, and it was a wonderful one. Phil was just the perfect salesman for my kind of car buying. Not pushy, no negotiation, straight to the point. This is exactly how I like doing business in general. There is an excellent chance that when we go for my wife in a year or two that we will end up at Sullivan. Obviously if she likes a non-Buick or GMC then that is out of my control, but assuming this Terrain continues to do its thing for me I could see myself upgrading to an Acadia in about 5 years or so. Thanks Phil! I appreciate all your help! More

We chose to go to Sullivan Buick GMC due to recommendations from friends and were not disappointed. All of the staff was helpful, knowledgeable, courteous and friendly. Working with Chris at recommendations from friends and were not disappointed. All of the staff was helpful, knowledgeable, courteous and friendly. Working with Chris at Sullivan Buick GMC was an easy, pleasant experience. He accommodated my husband's and my varying schedules and was willing to answer any and all questions we had by phone, email or in person. The financing staff was also helpful and easy to work with. I would definitely recommend this dealership. More