Arlington Heights Buick GMC

Purchasing a car can usually be a big hassle. JP made the experience easy. He did not hover over us and was brief and to the point with his answers. We didn't feel like we were given the "typical" clic the experience easy. He did not hover over us and was brief and to the point with his answers. We didn't feel like we were given the "typical" cliche lines that most used car salesmen use! More

I have to say, initially I was a bit concerned when looking at the construction going on and not able to find my way into the front door. But once I ran into JP the entire process went very smoothly. looking at the construction going on and not able to find my way into the front door. But once I ran into JP the entire process went very smoothly. I was looking for a new SUV and JP was the used car salesman but helped me anyway as the new car guys were busy. He did not ask me to wait to meet with a new car salesman which would have added significant waiting time to my day. He jumped right in, knew quite a bit about the new car I was interested in and most importantly, was very pleasant and attentive. Once I was ready to discuss the purchase price I was even more pleased with the experience. There was no game playing, just an honest discussion on what I could afford and what price they could lease the car for. I realize car dealerships are not "not-for-profit" organizations and need to turn a profit as well. That said, what I don't like about the car buying experience is the waiting game dealers often play and there was none of that with JP. If he did need to step away and discuss additional scenarios with his manager, he let me know how long he would be gone and kept to that. I had a $ amount in mind for the car I wanted when I went to Sullivan and I walked away around that price with the car I wanted. After I was passed off to Finance to sign the papers there were no hidden costs and that process went quickly and smoothly as well. Very pleased with my experience. More

Very satisfied wirh the car and I was pleased by the staff and their help throughout the process. I am happy that I came to Sullivan Buick to purchase the car. The staff made this whole process convenie staff and their help throughout the process. I am happy that I came to Sullivan Buick to purchase the car. The staff made this whole process convenient and hassle free! More

We picked this dealer initially because it was one of the couple closest to our home. That said I would recommend it to anyone because of the friendliness of our salesman Geoff Sulkowski and his manager Dan couple closest to our home. That said I would recommend it to anyone because of the friendliness of our salesman Geoff Sulkowski and his manager Danny. They were both very nice, friendly, patient and truly the type of people one would want to deal with when making such a purchase. Further they were extremely kid friendly. They went to great lengths to make our experience seamless and worked out a very good pricing package both on the new car and the trade. I would absolutely recommend Geoff to anybody. More

I gave this dealer extremely high ratings because this dealership made my purchase as easy and quick as possible. I recently purchased a pre-owned vehicle and worked with Mark Latta, who couldn't have bee dealership made my purchase as easy and quick as possible. I recently purchased a pre-owned vehicle and worked with Mark Latta, who couldn't have been more helpful. He made this purchase so easy for me. He had all my paperwork organized, had my approval in tow, and even had the car ready for me to drive off the lot. In fact, I was in and out in less than an hour - when was the last time that happened to anyone buying a new/used car? I couldn't have asked for anything more. If you're looking for a great customer service experience, then visit this dealer and ask for Mark. You won't regret it. More

The Internet response was extremely courteous, prompt and thorough. When I arrived at the dealership everything was upfront as stated - nothing was hidden. Steven Vittas (salesman) was easy to work with, per thorough. When I arrived at the dealership everything was upfront as stated - nothing was hidden. Steven Vittas (salesman) was easy to work with, personable and very knowledgeable. It was an enjoyable experience. I felt I had received all the information I needed to make the decision on the purchase of the vehicle. I never felt pressured by the salesman. In fact I truly felt he wanted me to be happy and totally satisfied with my purchase. I would highly recommend Sullivan to anyone in the market for a new or used car and will certainly utilize their services in the future. More