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Arlington Heights Buick GMC
Arlington Heights, IL
5,168 Reviews
Arlington Heights Buick GMC is your one stop shop for new Buick GMC, used cars, trucks and the largest selection of Trucks & SUVs in the Chicagoland area, Arlington Heights, Buffalo Grove, Palatine, Wheeling, Schaumburg, Barrington, Lake Zurich, Libertyville, Gurnee, Glenview, Mt. Prospect, Des Plaines, Lincolnwood and the whole Chicago, North & Northwest Suburbs.
Services:
• New GMC and Buick Cars
• Used Cars
• Largest Selection of Used SUVs
• Award Winning Service
• All Makes and Models
• Sell us Your Car
• Leasing and Financing
• Fleet of Complimentary Loaners
We are a family owned and operated business and the premier Buick GMC dealership in the area. We invite you to experience why we have been Chicagoland's most trusted name in automotive sales and service for almost 50 years!
Arlington Heights Buick GMC continues to work to earn your business long after you've purchased one of our new or pre-owned cars. We want to be your dealership of choice for life.
Our dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way do business, and we know you will too. At Sullivan our goal is to provide you with the best price possible. We are a 5-Star Service Excellence award winner and are AAA approved and an A+ rated with the Better Business Bureau.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 5,168 reviews
August 29, 2011
I have to say, initially I was a bit concerned when looking at the construction going on and not able to find my way into the front door. But once I ran into JP the entire process went very smoothly. looking at the construction going on and not able to find my way into the front door. But once I ran into JP the entire process went very smoothly. I was looking for a new SUV and JP was the used car salesman but helped me anyway as the new car guys were busy. He did not ask me to wait to meet with a new car salesman which would have added significant waiting time to my day. He jumped right in, knew quite a bit about the new car I was interested in and most importantly, was very pleasant and attentive. Once I was ready to discuss the purchase price I was even more pleased with the experience. There was no game playing, just an honest discussion on what I could afford and what price they could lease the car for. I realize car dealerships are not "not-for-profit" organizations and need to turn a profit as well. That said, what I don't like about the car buying experience is the waiting game dealers often play and there was none of that with JP. If he did need to step away and discuss additional scenarios with his manager, he let me know how long he would be gone and kept to that. I had a $ amount in mind for the car I wanted when I went to Sullivan and I walked away around that price with the car I wanted. After I was passed off to Finance to sign the papers there were no hidden costs and that process went quickly and smoothly as well. Very pleased with my experience. More
by Timvandy
Employees Worked With
JP
August 28, 2011
Very satisfied wirh the car and I was pleased by the staff and their help throughout the process. I am happy that I came to Sullivan Buick to purchase the car. The staff made this whole process convenie staff and their help throughout the process. I am happy that I came to Sullivan Buick to purchase the car. The staff made this whole process convenient and hassle free! More
by emolhe2
Employees Worked With
JP Maty, Geoff Sulkowski
August 10, 2011
We picked this dealer initially because it was one of the couple closest to our home. That said I would recommend it to anyone because of the friendliness of our salesman Geoff Sulkowski and his manager Dan couple closest to our home. That said I would recommend it to anyone because of the friendliness of our salesman Geoff Sulkowski and his manager Danny. They were both very nice, friendly, patient and truly the type of people one would want to deal with when making such a purchase. Further they were extremely kid friendly. They went to great lengths to make our experience seamless and worked out a very good pricing package both on the new car and the trade. I would absolutely recommend Geoff to anybody. More
by nk
Employees Worked With
Geoff Sulkowski
June 27, 2011
I gave this dealer extremely high ratings because this dealership made my purchase as easy and quick as possible. I recently purchased a pre-owned vehicle and worked with Mark Latta, who couldn't have bee dealership made my purchase as easy and quick as possible. I recently purchased a pre-owned vehicle and worked with Mark Latta, who couldn't have been more helpful. He made this purchase so easy for me. He had all my paperwork organized, had my approval in tow, and even had the car ready for me to drive off the lot. In fact, I was in and out in less than an hour - when was the last time that happened to anyone buying a new/used car? I couldn't have asked for anything more. If you're looking for a great customer service experience, then visit this dealer and ask for Mark. You won't regret it. More
by breo40
Employees Worked With
Mark Latta
June 14, 2011
I went last Thursday afternoon to purchase a used car for my son who is turning 16. We had worked with Mark in the past and thought he was great. We found a used Envoy and my husband talked to Gary and Mark my son who is turning 16. We had worked with Mark in the past and thought he was great. We found a used Envoy and my husband talked to Gary and Mark on Saturday morning and told them we wanted the car. They said the bank we were using was closed until Monday and they would submit papers then. On Monday after calling multiple times, Gary and Mark wouldn't return our phone calls. The car was off the website and off the lot. I finally got a hold of Gary and he told me the car was sold on Saturday.. and you werent approved anyway. I questioned how that was possible as the bank didn't get our papers until today. He then told me that he didn't have to hold the car because we didn't put a deposit down!! Noone told us or asked us to put a deposit down. We told them we wanted to buy the car! Had they told us, we would have put down a deposit then! Gary was extremely rude. I told him that I would never purchase a vehicle from their lot again. He told me " Good! Go somewhere else, we don't want your business!". I am disgusted with this car dealership on how they not only talked to me but totally lied to me. I have an upset son, who can't believe a business can actually treat consumers this way! It was a great car and the price we wanted to pay! I would never want another consumer to be treated like the way we were treated! Mark still has never called us back! If Mark and Gary are this rude and dishonest with consumers, it makes me wonder if the whole organization practices in this manner! More
by jmrnsm
Employees Worked With
Mark and Gary
May 31, 2011
The Internet response was extremely courteous, prompt and thorough. When I arrived at the dealership everything was upfront as stated - nothing was hidden. Steven Vittas (salesman) was easy to work with, per thorough. When I arrived at the dealership everything was upfront as stated - nothing was hidden. Steven Vittas (salesman) was easy to work with, personable and very knowledgeable. It was an enjoyable experience. I felt I had received all the information I needed to make the decision on the purchase of the vehicle. I never felt pressured by the salesman. In fact I truly felt he wanted me to be happy and totally satisfied with my purchase. I would highly recommend Sullivan to anyone in the market for a new or used car and will certainly utilize their services in the future. More
by Darlene Sweeney
Employees Worked With
Internet and Steven Vittas
January 07, 2011
I bought a used 2001 Buick Century in April 2010. To date I've had to put $1800 in re"Steal" at this price because of the miles. The only Steal was the money the took from me. They sold a car that they date I've had to put $1800 in re"Steal" at this price because of the miles. The only Steal was the money the took from me. They sold a car that they knew had problems. I've had to fix the window that dropped down in the door. The brakes and the coolant light came on and lucky me the intake gaskets are bad and mixing coolant and oil. The gas gauge is broken and I'm out of money so I cannot fix that one. They are dishonest people and I don't recommend them to anyone. More
by dannyandelwood
Employees Worked With
can not remember
April 18, 2010
We were looking for Cadillac SRX and found it here. We also looked at a Pontiac G6 and the new salesman, Jeff couldn't figure out how to work the convertible top. Jeff went to check with a Sales/Finance also looked at a Pontiac G6 and the new salesman, Jeff couldn't figure out how to work the convertible top. Jeff went to check with a Sales/Finance Rep to see if he could get a deal for us. Well the salesman said he couldn't do anything and looked at us like we were 21 year old kids. We received horrible service and he explained they are competitively priced and there was nothing he could do. The asking price was $20,614, we were willing to put down $10,000 although that information was not shared with the sales representative. Would not recommend going unless you go in khaki's and a polo and look like you have money. More
by firecop664
Employees Worked With
Jeff and "Shiram"
