Arlington Heights Buick GMC - Service Center

I’ve used your dealership three times, once to purchase a used vehicle, and now twice for service, and seem to have found a new local dealership for my GM vehicles. used vehicle, and now twice for service, and seem to have found a new local dealership for my GM vehicles. More

The service department was very accommodating of my need to have an appointment to replace a dead battery. The time required to install the battery was less than quoted. to have an appointment to replace a dead battery. The time required to install the battery was less than quoted. More

Our first visit went very well and we were very pleased with the service we received. with the service we received. More

Greeted warmly. Helped into waiting room. Service completely well under estimated time. Wish the customers waiting had a quiet area to conduct business. Every custom Helped into waiting room. Service completely well under estimated time. Wish the customers waiting had a quiet area to conduct business. Every customer was forced to attend a meeting today. More

Dean has always been very straight forward, honest and friendly. He works hard every visit to make sure that I am satisfied and doesn't take advantage and get me to agree to services I don't need. In fac friendly. He works hard every visit to make sure that I am satisfied and doesn't take advantage and get me to agree to services I don't need. In fact he has tried to save me money everytime and stands by his and your dealerships work. I normally stopped using dealers when a car is out of warranty or at a certain age but I will not do that with this car. More

Excellent service. Courteous and knowledgeable service staff. Very neat and clean facility. Well organized and made visit seamless. Courteous and knowledgeable service staff. Very neat and clean facility. Well organized and made visit seamless. More

Brian Poteracki is professional and kind and has excellent customer service skills. HE explains the work needed to be done on my vehicle and provides a written explanation of services completed and excellent customer service skills. HE explains the work needed to be done on my vehicle and provides a written explanation of services completed and any needed in the future. I will always select him as my service representative More

Brian in service made sure they located the noise issue on my vehicle and communicated what next steps are going to be. on my vehicle and communicated what next steps are going to be. More

Chris Parisi took excellent care of me, going above board to be sure I was taken care of. I did not want a loaner car so he arranged for an Uber to take me home and delivered my car back to me when the work to be sure I was taken care of. I did not want a loaner car so he arranged for an Uber to take me home and delivered my car back to me when the work was finished. He really went out of his way to accommodate me. I would highly recommend him and the dealership as giving outstanding service. Sheila Ahern More

Brought in my car for service today. Dean Fay in the service department always takes great care of me and my family. A real nice guy and a pleasure to deal with! Dean Fay in the service department always takes great care of me and my family. A real nice guy and a pleasure to deal with! More