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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.8
957 Reviews
Call Service Center (847) 392-6660

957 Reviews of Arlington Heights Buick GMC - Service Center

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July 10, 2023

Dean was excellent. I was greeted promptly. He understood the service request. Kept me informed. Explained the bill in its entirety. Great dealership and great people. More

by Jimdcn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Fligel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Fay
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Jul 11, 2023 -

Arlington Heights Buick GMC responded

It’s great to know that Dean provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

July 08, 2023

They have always treated me like family and taken care of everything. The dealership (whether sales or service) has always gone above and beyond to ensure a fantastic experience and level of service. More

by gnickelsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Szwec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Audino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Baturin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Arlington Heights Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Buick GMC Team

July 06, 2023

I had a great service experience from Brian Poteracki and appreciate him keeping my apprised of status and making the experience enjoyable. More

by rggillman
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
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Jul 07, 2023 -

Arlington Heights Buick GMC responded

It’s great to know that Brian provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

July 06, 2023

I have had Zero issues when bringing my car here, high quality service and great people. More

by Kh924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Fligel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki, Dean Fay
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Jul 07, 2023 -

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

July 03, 2023

Professional service Team. David was very helpful. Still waiting for updates regarding the retrofit for park assist for our Envision purchased in early July 2022. More

by noName
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keas
Report | Print
Jul 05, 2023 -

Arlington Heights Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Arlington Heights Buick GMC Team

July 02, 2023

Great experience with the service department today, so glad I choose Arlington Heights Buick GMC today to have my car serviced. More

by Mlah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David M Keas
Report | Print
Jul 03, 2023 -

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

July 01, 2023

Chris Parisi took the time to listen to our concerns and make an educated decision about our needs. He was very helpful and understanding! More

by Patkrupela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
Report | Print
Jul 03, 2023 -

Arlington Heights Buick GMC responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Chris was there to provide you with such exceptional service! Sincerely, The Arlington Heights Buick GMC Team

June 30, 2023

I had a good interaction with the service matter about a drawn out issue with my car repair. More

by Johnschickling
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave keas
Report | Print
Jun 30, 2023 -

Arlington Heights Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Arlington Heights Buick GMC Team

June 29, 2023

Chris helped us out a lot with our car. He was very understanding and explained everything in detail. We appreciate him and his work and will definitely come back for him. More

by bradleyt0327
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2023 -

Arlington Heights Buick GMC responded

It’s great to know that Chris provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

June 28, 2023

It took 2 hours for a 15 point inspection and recall for safety belt. I notified them nicely about my intent to get back to work that morning. Still Don't have email at this time about what was done last 0 More

by Bong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Poteracki
Report | Print
Jul 03, 2023 -

Arlington Heights Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Ariel Szwec, GM ariel@ahbuickgmc.com

Jul 04, 2023 -

Bong responded

Good morning. Up till today i haven't received any paperwork or email on what was done to my vehicle that day. Not sure if that's the procedure of the dealership. It's all done and nothing will change what happened . May have been better if the mechanic was notified about the request at first hand. "Out within 2 hours"

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