Arlington Heights Buick GMC - Service Center

I found the service very satisfactory. I was taken care of right away and was out within an hour. I would definitely continue to take my car there for all my service needs. I was taken care of right away and was out within an hour. I would definitely continue to take my car there for all my service needs. More

Normally, I give AH Buick 5 stars but at my most recent service appt, I want to say that I was disappointed with the provided estimate by the service dept. I received an email with my service estimate that service appt, I want to say that I was disappointed with the provided estimate by the service dept. I received an email with my service estimate that showed what the service dept recommended for my Buick Enclave. This included a 50pt inspection bc my car just passed 50K miles, a transmission fluid replacement, oil change, and new / brakes pads. When I got my estimate, it showed that if I accepted all suggestions, I would pay $866.85. But I declined the brakes and pads so I could get a 2nd estimate which I feel is quite normal. Thus my estimate came down to $355. However, on the estimate, they put $0 for the multi point inspection and I walked out of there paying $564. That is $200 MORE than the estimate which feels like they were trying to get me to agree to do all services and take advantage of making it look like it would be a lower payment than it would actually be. I was truly surprised and even asked why they did a wheel alignment when I just got new wheels put on less than 6 months ago. I will still go back to AH Buick, however, now I know to ask about all pricing and costs bc the estimate is not a fair or accurate estimate in my opinion. And while they call it an estimate, paying 60% more than originally estimated feels wholly unfair and like they were trying to take advantage of the consumer. More

Great guy, he knows that helping the customer is the priority. I trust him and will go back to him. priority. I trust him and will go back to him. More

From making the appointment to the update phone calls to the end result everything was fantastic. I was kept in the loop of all progress and I truly appreciate that. Great job and I will be back. Your servi the end result everything was fantastic. I was kept in the loop of all progress and I truly appreciate that. Great job and I will be back. Your service department is top notch. More

I found service to be completely satisfactory and will continue to take my truck there for all my service needs. continue to take my truck there for all my service needs. More

Dean was excellent. I have no complaints with any of the other service advisors as well. He just seem to go the extra mile. It was wonderful to work with. I have no complaints with any of the other service advisors as well. He just seem to go the extra mile. It was wonderful to work with. More

Satisfied as always. I have been dealing with Mike Baker for a long time and he has always had a good crew I have been dealing with Mike Baker for a long time and he has always had a good crew More

Great Service and quick turnaround. Fixed the issue and did not try to upsell. Thanks! Fixed the issue and did not try to upsell. Thanks! More

Service is Excellent. Always great people to work with who pride themselves in doing their very best in taking care of the customer. Brian Poteracki, Service Advisor, al Always great people to work with who pride themselves in doing their very best in taking care of the customer. Brian Poteracki, Service Advisor, always takes care of my service needs. I have known Mike Baker, Service Manager, for about 25 years originating at Joe Mitchell Buick on Mt. Prospect, IL. From courtesy shuttle rides, to towing to AH Buick for breakdowns, to loaners/rentals as needed. All Good! More

Explained to me in thorough words what my car needs work on and the next steps for my car on and the next steps for my car More