Arlington Heights Buick GMC - Service Center

I don't know much about the new owners of Sullivan Buick. I'm elderly and don't drive as much as I did when I purchased the car 7 years ago. Brian was very helpful and polite. The waiting room is very ple I'm elderly and don't drive as much as I did when I purchased the car 7 years ago. Brian was very helpful and polite. The waiting room is very pleasant with magazines, coffee and water available. It was a 2-1/2 hour wait, but the time went More

Service Advisor Brian Poteracki took care of my second key programming very happy with the time that it took to get it done, i will recommend AH Buick GMC to all my friends and family members. key programming very happy with the time that it took to get it done, i will recommend AH Buick GMC to all my friends and family members. More

Thanks for letting me bring in my car to fix the recall on my day off. It was easy to set up with the person who called me. However, please let your sales staff know that they should refrain from using t on my day off. It was easy to set up with the person who called me. However, please let your sales staff know that they should refrain from using the words xxxx and xxxxing while a customer is in the showroom. It shows a great deal of disrespect towards the customer, and reflects poorly on the dealership. Thanks again for your help. Nick More

Chris Parisi was so nice and helpful My husband was in the hospital when my battery went out and he was so thoughtful in assuring me that they could help me so that I could be with my husband Thank you the hospital when my battery went out and he was so thoughtful in assuring me that they could help me so that I could be with my husband Thank you Chris! More

this dealer and dean are the very best! i will always bring my encore in for service. or my a new vehicle from them! i will always bring my encore in for service. or my a new vehicle from them! More

I’ve been going to this dealer for 11 years. Great customer service as people! Great customer service as people! More

Great place to have service done. Chris took excellent care of helping me! I will be coming back! Chris took excellent care of helping me! I will be coming back! More

I had to take my SUV in for an oil change and inspection. I called and made an appointment. When I arrived, my car was taken immediately. After the service was completed, the car was washed. Everyone her I called and made an appointment. When I arrived, my car was taken immediately. After the service was completed, the car was washed. Everyone here is extremely professional and a pleasure to work with. More

THIS PLACE IS A SCAM! !!!!!! I had asked this service team to ONLY do what was ABSOLUTELY NECESSARY! NOT something that MAY have to be repaired in the FUTURE!! I spoke to !!!!!! I had asked this service team to ONLY do what was ABSOLUTELY NECESSARY! NOT something that MAY have to be repaired in the FUTURE!! I spoke to BRIAN about my tight financial situation, but he said that ALL OF THE REPAIRS WERE NECESSARY, or that I'd be paying A LOT more when those NECESSARY repairs were soon (really may) actually be needed!! ...a 2014 GMC Acadia that has been in tip top shape before your company took over for Sullivan??? Now my car needs more than $8,000 in repairs for an engine misfire?!?! Can you even FATHOM how much money I had to borrow and still have a long way until its paid back?!?! Thats obviously not anything you have to care about, but as a single mom raising 2 kids, it requires me to have a working car to get them to and from school, etc. Why did you replace my brand new oil and the spark plugs that had 20,000 miles left on them, and hours of labor that later I learned should have taken a half hour?! Were you charging me for the hours in which my car sat there until you had the time to to look at it?? Plus the several other charges I never even really needed nor came in for?! The previous dealership, SULLIVAN, would have NEVER DONE THIS...why are you allowed to have THEIR past reviews?!?! I bought 2 cars from SULLIVAN and had only had a few services for oil changes and non-financially draining repairs from time to time, and most likely 90% of your 5 star service reviews were earned by that service team, especially Dave and Victor, who refused to work for you after Sullivan no longer existed. I loved everything about the service center at SULLIVAN. Maybe its just Brian, from service that's the scammer, so maybe HE should be fired, but he said he's the TOP GUY there now and everyone works under him! I SHOULD HAVE forfeited the non refundable $200 fee to just look at my car, and just gone somewhere else, like every common sence thought I had. I should have gone anywhere else, but a non-refundable fee?? I guess that's your hussle... repairs or no repairs...Either way, you would make $200 for doing NOTHING. More

Very easy after hours drop off. Brian explained everything completely that needed to be done. No pressure for any of the repairs. Brian does a great job. Mike Baker was my servi Brian explained everything completely that needed to be done. No pressure for any of the repairs. Brian does a great job. Mike Baker was my service writer back at Joe Mitchell 20+ years ago. Well run service dept. More