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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.8
957 Reviews

957 Reviews of Arlington Heights Buick GMC - Service Center

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September 24, 2022

Chris listened to my concerns and he handled everything efficiently and with courtesy and respect. More

by groslnd
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Arlington Heights Buick GMC responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Chris made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, The Arlington Heights Buick GMC Team

September 23, 2022

Well had a sensor light come on and went in and spoke with david, great guy very helpful and keep me informed on what was going on. Everything was fixed in a timely manner and the service was wonderful. More

by rgonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Keas
Sep 26, 2022 -

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

Sep 26, 2022 -

rgonzalez responded

I went back for routine oil change, tire rotation and balance. Also a rattling underneath the car, which turned out to be the heating shield. Again David helped with all issues and everything was fixed with no issues. David is a great representative and i will continue to use him if i have any issues in the future. Thanks

September 22, 2022

Everyone at the dealership was friendly and professional and the dealership was very clean and orderly. More

by rcuncola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Arlington Heights Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Buick GMC Team

September 22, 2022

As always, excellent service provided by AHBG and communication from our preferred Advisor, Brian Poteracki. Brian explains what will be done and the need for any recommended service, plus what the More

by mjakubow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Sep 23, 2022 -

Arlington Heights Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Buick GMC Team

September 22, 2022

Anytime there is an issue with my car I bring it to this dealership because I know they will do a great job. David took great care of me and my car and communicated everything very well. I would not hesitat More

by sdflores12
Recommend Dealer
Yes
Employees Worked With
David
Sep 23, 2022 -

Arlington Heights Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Buick GMC Team

September 21, 2022

David was very helpful, during the service appointment every time I remembered some issue with the car he took the time to check it out for me. More

by otachel257
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Keas
Sep 22, 2022 -

Arlington Heights Buick GMC responded

Thanks for your outstanding review! We're very happy to hear that David was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Buick GMC Team

September 21, 2022

Worked hard to deliver the vehicle despite supply chain issues. Very happy with Arlington heights Buick GMC. More

by greg@glickauf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Arlington Heights Buick GMC responded

Greg, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Buick GMC Team

September 19, 2022

Brian is always polite and takes the time to listen! And he gets the job done! More

by midgiek21x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
Sep 21, 2022 -

Arlington Heights Buick GMC responded

Thanks for the great feedback! We're very happy that Brian was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Arlington Heights Buick GMC Team

September 15, 2022

Very fast service with knowledgeable and responsive service specialists. I always take my Acadia here for service. More

by aimsryd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Keas
Sep 16, 2022 -

Arlington Heights Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Buick GMC Team

September 14, 2022

Nothing was fixed. No estimate offered. Waste of my time. Won’t come back again More

by Ronaldhgray
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Parisi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Arlington Heights Buick GMC responded

Ronald, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, The Arlington Heights Buick GMC Team

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