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Arlington Heights Buick GMC - Service Center
Arlington Heights, IL
957 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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957 Reviews of Arlington Heights Buick GMC - Service Center
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October 19, 2021
Explained the problem clearly and repairs were made Explained the problem clearly and repairs were made promptly. We appreciate the attentiveness and friendliness. Explained the problem clearly and repairs were made promptly. We appreciate the attentiveness and friendliness. More
by asered
Employees Worked With
October 19, 2021
I brought my car in to fix a headlight. I was told it would be an hour wait, and that the light may be covered by warranty. After an hour and a half, I was informed by the service attendant that it was n would be an hour wait, and that the light may be covered by warranty. After an hour and a half, I was informed by the service attendant that it was not, then I waited another hour and a half for them to replace it. How many service attendants does it take to change a lightbulb? Apparently it takes 3 hours. More
by ken
October 16, 2021
Dean was great! I needed a new battery. Everything was explained and went smoothly. It was done quickly and I was on my way. explained and went smoothly. It was done quickly and I was on my way. More
by Apeter428
Employees Worked With
Other Employees :
Brian Poteracki, Dean Fay, Jeremy Cox
October 14, 2021
Excellent service and advice given regarding the life expectancy of a car battery as we approach the winter season. I appreciated Brian’s advice so as to minimize the chance of trouble when the weather expectancy of a car battery as we approach the winter season. I appreciated Brian’s advice so as to minimize the chance of trouble when the weather turns freezing. More
by Jmmeade2000
Employees Worked With
Brian Poteracki
October 14, 2021
Brain takes excellent care of his customers and their vehicles. He listens well and communicates effectively. Bottom line, he cares. He's the reason I drive to get my car serviced there. vehicles. He listens well and communicates effectively. Bottom line, he cares. He's the reason I drive to get my car serviced there. More
by km
Employees Worked With
Brian Poteracki
October 13, 2021
I asked how long my oil change would be and I was told an hour. I waited two hours. I understand if there’s a worker shortage but it would be nice to have someone check in with me to let me know it’s taking hour. I waited two hours. I understand if there’s a worker shortage but it would be nice to have someone check in with me to let me know it’s taking more time. When I drop off my car there’s usually someone there that comes to my car to welcome me. Also, a dealer would usually walk me through what will happen when I drop off my car. I felt like the communication piece was lacking. More
by jenariddle
Employees Worked With
Jeremy Cox
October 12, 2021
This is my 2nd car from Sullivan.Fair price and down to This is my 2nd car from Sullivan. Fair price and down to earth salesman, finance etc. Excellent Service Dept. They don't try to sell you things you This is my 2nd car from Sullivan. Fair price and down to earth salesman, finance etc. Excellent Service Dept. They don't try to sell you things you don't need. They are fast and efficient. Highly recommend! More
by Bonnieprz13
Employees Worked With
Jeremy Woolley, Brian Poteracki
October 12, 2021
Always great service beginning with Mike Baker and extending to the service advisors. Apart from great service the communication is timely. extending to the service advisors. Apart from great service the communication is timely. More
by David
