Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Arlington Heights Buick GMC - Service Center
Arlington Heights, IL
957 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
957 Reviews of Arlington Heights Buick GMC - Service Center
Sort by
December 29, 2016
Best Service I've Had at a Dealer I recently came in to Sullivan to have my car looked at as the engine light was on. I was apprehensive in going to a dealer, as it is not uncommon for I recently came in to Sullivan to have my car looked at as the engine light was on. I was apprehensive in going to a dealer, as it is not uncommon for it to be more expensive there. After my experience with Geoff, I will never go anywhere else. I did not have to wait at all, as my car was taken right in. I was in the waiting room for a short period before he gave me an update and let me know that I would need to keep my car there until the next day. Before I even thought of getting a rental, he already had a courtesy car pulled up for me. When my car was ready, he explained all that was wrong and what needs to be done in the future in order to get the longest life out of my car. He was incredibly accomodating and took his time with me. My car was in good hands with Geoff and I will absolutely be back for all of my service needs. More
by J87
Employees Worked With
Geoff Sulkowski
December 28, 2016
Superior customer service!!! Geoff Sulkowski is extremely experienced and knowledgeable...Superior customer service with no games....I highly recommend Geoff Sulkowski for all you Geoff Sulkowski is extremely experienced and knowledgeable...Superior customer service with no games....I highly recommend Geoff Sulkowski for all your service repairs and needs!!! More
by Mark N Latta
Employees Worked With
Geoff Sulkowski
November 29, 2016
Great on the nerves They promise and deliver with no games. I have dealt with many service departments over the years bu Sullivan really has them all beat, and no, I am n They promise and deliver with no games. I have dealt with many service departments over the years bu Sullivan really has them all beat, and no, I am not a relative, just a customer. Victor (service advisor) was very easy on the nerves and explained everything to me. Car was ready when promised. I really enjoyed my visit there. As far as the sales department, I dealt with Dale Zalusky. Just a plain nice guy without any B/S. I would deal with and recommend both Sullivan and Dale to anyone who expresses an interest in buying or servicing their car. More
by geraldg36
Employees Worked With
Victor Gomez, Dale Zalusky
November 16, 2016
Extremely experienced and knowledgeable! My GMC Terrain's message board came up saying that my engine was overheating and the engine fans were blowing although my car had only gone a few mile My GMC Terrain's message board came up saying that my engine was overheating and the engine fans were blowing although my car had only gone a few miles and the thermostat was cold. I immediately called Dave. He gave me advice about what to do and check before driving over to make sure I wouldn't damage my engine. After I found out that I'd be ok to drive to Sullivan, he did what he always does. He took care of everything and kept me well informed about what the problem ended up being and the repairs taking place and the cost. I trust Dave with any and every reccomendation he gives as he is a highly experienced, highly knowlegdeable and completely honest person. Thank you Dave and to the mechanics and staff at Sullivan. You always make an unpleasant problem a very pleasant experience!! -Susan Pabich More
by Susap979
Employees Worked With
Dave Hetzel
November 11, 2016
Excellent Service Brought my 2016 Canyon in for two recalls and oil change. Cindy was the service writer very friendly and accommodating. As with my buying experience w Brought my 2016 Canyon in for two recalls and oil change. Cindy was the service writer very friendly and accommodating. As with my buying experience with this dealer it is over the top in service as well. Mike is a great Manager!! More
by bobcanyon
September 26, 2016
friendly and helpful stafd Sullivan Buick is an awesome dealership I just purchased my 5th Vehicle and couldn't be more pleased my salesman Eliot pergricht has always made my ex Sullivan Buick is an awesome dealership I just purchased my 5th Vehicle and couldn't be more pleased my salesman Eliot pergricht has always made my expierence pleasant he works extremely hard to ensure I am completly satisfied with my vehicle and terms of my purchase if you're in the market for a used or new vehicle I would highly recommend going to see Eliot More
by akindell94
Employees Worked With
September 22, 2016
Excellent Service Always! I was out running errands and came out of the store to find out that my Encore wouldn't start. Confused since it had been running just fine I called I was out running errands and came out of the store to find out that my Encore wouldn't start. Confused since it had been running just fine I called the Sullivan service department and was fortunate enough to speak with Dave Hetzel. He was extremely helpful, offered me the number for both roadside service and a local towing company if needed. I told him I would call him back with an update. After roadside was able to start my car, I called Dave back and he said I could come right over. I was worried about being out again and having the same problem. Once at Sullivan, Dave had my car checked and keeped me informed. He also alerted me to a recall and had that fixed as well. My car battery was replaced and I was in and out in an hour. I am so thankful for the great service! Dave is an excellent consultant and a great asset to Sullivan Buick. More
by Elaine C
Employees Worked With
Dave Hetzel
August 19, 2016
Great CustomerService I'd like to give a shout out to two employees at Sullivan Buick. First off, Cindy Laser who is one of the service advisors. She went above and beyon I'd like to give a shout out to two employees at Sullivan Buick. First off, Cindy Laser who is one of the service advisors. She went above and beyond for me during one of my service visits. She was incredibly helpful, supportive, friendly and very knowledgeable about my situation and helped make my experience a great one. Her individual attention made me feel like she was really taking care of me, and not like I was just another face in the crowd. And secondly, Mike Baker, who is the head of the service department, who also went above and beyond for me. Both Mike and Cindy were amazing to work with and Sullivan is lucky to have them both. More
by Holly Hamburg
August 18, 2016
Customer Service like no other I've been coming here for years, and trust them with the safety and service of my car. My last maintence service experience was exceptionally superb. I've been coming here for years, and trust them with the safety and service of my car. My last maintence service experience was exceptionally superb. With my baby in the backseat, my car died. In a panic, I called Sullivan to see what they could do. Service advisor, Cindy Laser, came to my rescue. She provided me a Roadside assistance number for a tow, and arranged for me to have a loaner car waiting for me when I arrived. When I arrived at Sullivan, she graciously offered to go to my car and get my son's lunch bag that I had left inside my car, she additionally brought me my car phone charger and garage door opener -- two things I didn't even think of, but she did! She kept in touch with me on all aspects of the process, and was incredibly genuine and personal. She treated me like a friend. The type of customer service I was given is the type of attention that fosters loyalty. I'll be in need of a new car soon, and Sullivan GMC will be my first stop because of the customer service they've provided to me over the years, especially my last experience with Cindy. I've also had great service experience with Victor, Dave, and Mike. I hope their Sales department is as customer focused and genuine as their Service team. Thank you all so much! More
by lesley38
Employees Worked With
Victor Gomez, Dave Hetzel, Cindy Laser
August 03, 2016
PHENOMENAL SERVICE I have been coming to this dealership to service my car for as long as I can remember. The reason I keep coming back is the phenomenal service that I I have been coming to this dealership to service my car for as long as I can remember. The reason I keep coming back is the phenomenal service that I get from my service consultants. Dave Hetzel, service consultant is OVER-THE-TOP-OUT-OF-THIS- WORLD- PHENOMENAL!! He has serviced 3 of my cars over the years and SERVICE HAS ALWAYS BEEN ABOVE EXCELLENT!! He treats you like gold, answers all questions, keeps you updated on everything that is going on with your car while in service, and gives you peace of mind. I have been to other dealerships for service and WILL NEVER go anywhere else! Thanks Dave for always treating me like family. More
by sophie
Employees Worked With
Dave Hetzel
