Arlington Heights Buick GMC - Service Center

Excellent personel interaction and service!! We have dealt with Dave Hetzel for over three years . He has always been a good listener during phone scheduling and at drop off for service. He check We have dealt with Dave Hetzel for over three years . He has always been a good listener during phone scheduling and at drop off for service. He checks out the issue using the car codes where applicable and/or explaines possible solutions for the issue. He estimates required repair time and arranges transport if required. Upon completion to the service he reviews e work completed and answers any questions we have. More

Best service department and consultant, Dave! I am always highly impressed and satisfied with the service department at Sullivan. The mechanics do a great job and always make sure my car is workin I am always highly impressed and satisfied with the service department at Sullivan. The mechanics do a great job and always make sure my car is working properly. I have only had experience dealing with Dave Hetzel, as I ask for him every time. He is always honest with me and a great person to deal with. I know that I'm not going to pull in and get told that I need an unnecessary repair nor will I be overcharged for any needed repair. More

Another Satisfying Experience! Recently, I had the unfortunate experience of having my hot coolant light come on in my 2006 Pontiac Grand Prix GXP as I was driving on I-88 near Nape Recently, I had the unfortunate experience of having my hot coolant light come on in my 2006 Pontiac Grand Prix GXP as I was driving on I-88 near Naperville. I immediately called my trusted service advisor,Dave Hetzel, of Sullivan Buick GMC and told him what had just occurred. Dave advised me to pull off the expressway and have my car towed into the dealership to avoid any potential engine damage.Once at the dealership,Dave had a loaner car ready which is much appreciated since I need a car everyday for my outside sales job. After a couple of days, my hot coolant light issue was diagnosed(thermostat stuck) and fixed. I always appreciate that Dave Hetzel is only a phone call away to provide honest,trusted advice in any situation. Thank You for always taking care of me. Dave and Sullivan Buick GMC service dept are the BEST! More

Another great service experience !!! Most recently I took my Lacrosse in for a noise I only heard while driving at 55 mph. The Service Dept. was professional, courteous, efficient, found Most recently I took my Lacrosse in for a noise I only heard while driving at 55 mph. The Service Dept. was professional, courteous, efficient, found the cause of thee problem and resolved it. I have purchased six vehicles from the Sullivan dealership over the years and will continue to do so in the future. I have also used the service department for all of my vehicles and have always been very pleased. I recommend the Sullivan dealership to everyone for both car purchases as well as for service. Highly recommended! More

Excellent My experience at the Buick Sullivan in Arlington Heights Service was great because Dave was so nice and made me worry a lot less about my car. I boug My experience at the Buick Sullivan in Arlington Heights Service was great because Dave was so nice and made me worry a lot less about my car. I bought a 2012 Buick Verano almost 4 years ago which I absolutely love and the check engine light came on, so I called the Service Department, I explained I had to work and if I could drop it off after work and leave the car with them and omg no problem they gave me a loaner and the next day Dave called to say the car was ready and he said it was ok to pick it up after I got off work (so stress free I worried about nothing) when I got there Dave explained the minor problem, that it was fixed and to call if I ever needed anything. I'm sure knowing that you have nice people who care that you worry about what could be wrong with your car who also care and want you to feel like your car is in good hands is a great feeling at the end!! Thank you Dave for making the process easy and stress free!! Giovanna More

WARRANTY SERVICE VISIT EXCELLENT SERVICE BY ADVISOR DAVE HETZEL WHO ALWAYS GOES THE EXTRA MILE FOR THE CUSTOMER AND ENSURES THE REPAIR IS DONE RIGHT THE FIRST TIME. EXCELLENT SERVICE BY ADVISOR DAVE HETZEL WHO ALWAYS GOES THE EXTRA MILE FOR THE CUSTOMER AND ENSURES THE REPAIR IS DONE RIGHT THE FIRST TIME. More

Replaced Tow Hitch Cover I recently bought a new Enclave here and brought car in for first free oil change. I noticed the fascia cover over the tow hitch was missing and deale I recently bought a new Enclave here and brought car in for first free oil change. I noticed the fascia cover over the tow hitch was missing and dealer sales manager got me a free replacement while service guys got my car done quick without an appointment and brought it out all polished up. Fantastic experience all around to go with the best deal I could find on my car trade in and purchase. More

Another pleasurable experience with Sullivan Buick GMC Last week I brought my 2006 Pontiac Grand Prix GXP into Sullivan Buick GMC for service work. Like always, I was welcomed with a warm and helpful smile Last week I brought my 2006 Pontiac Grand Prix GXP into Sullivan Buick GMC for service work. Like always, I was welcomed with a warm and helpful smile by my service rep Dave Hetzel. He listened to me explain everything that I believed needed attention and provided a loaner Buick LaCrosse until the issues were diagnosed and fixed. While my vehicle was in the shop, Dave was in contact with me explaining in detail exactly what needed to be serviced on my car. He was knowledgeable,honest and caring. After completion,he test drove my car and made sure everything was done correctly.Dave is a class act and someone that goes the extra mile to provide outstanding customer service. Thank You, Dave and Sullivan Buick GMC! I really appreciate everything! More