BMW of Fort Washington

DO NOT GET YOU CAR SERVICED AT WEST GERMAN BMW! I normally do not take my car to West German for service, but chose to this time for proximity…I will definitely not make this mistake again. My 201 I normally do not take my car to West German for service, but chose to this time for proximity…I will definitely not make this mistake again. My 2018 BMW X1 with 24k miles went in for routine maintenance. My Service “Advisor” (if you can call him that) called me to tell me that my front brakes needed to be replaced, which was shocking. After I questioned the fact that the brakes needed to be replaced at such a low mileage, my Advisor began to insinuate that the brakes needed to be replaced based upon the way I drive my car (i.e., with a heavy foot). I use my car for my daily commuting, which is all highway. Additionally, I have travelled from Philly to Pittsburgh ten times and from Philly to Boston three times since I leased my car. Therefore, the likelihood of me actually burning through brake pads in 24k miles is completely ridiculous since 90% of my driving is highway. If such driving caused such a need, the only legitimate answer would be that BMW is now making inferior brake pads. Furthermore, for the past 10 years I have leased other BMWs, including two 3-series and one X3 and have never had to replace brake pads on any cars even when driving into the +40k mileages. It is interesting to note that this is the first model year BMW that I have leased since BMW removed brake pads from their included maintenance plan. Coincidence - I think not! One thing to keep in mind about WG is that they told me I needed to replace my brake pads at 4/32”, when the PA state inspection limit is 2/32”, which I found out later. While I appreciate WG notifying me that my brake pads were worn, WG was completely deceptive and deceitful by indicating the brake pads needed to be replaced now. WG did not mention that I was still above PA DOT’s limit and that I could get many more months or even of year of life out of the existing brake pads. Doesn’t sounds like a good Advisor to me. After my Advisor reiterated that I needed to get the new front brake pads in order to continue to drive safely, I gave in and told him to do it. Three hours later, he gave me a call to tell me that WG would need to keep the car overnight because they needed to order a new brake line that was leaking. Turns out the brake line hose that was leaking was connected to the exact brakes that he told me needed new brake pads. Sounds like just a coincidence, right? When I questioned my Advisor about this coincidence, he was not willing to respond and constantly said they were unrelated. He then belittled me multiple times, acted as if I did not know anything, and said, “Do you even know the way brakes work?”. After multiple times of trying better understand the situation, it was clear to me that he was not going to listen to me or even answer my questions. So what did this event tell me about WG service department? 1) They will find something requiring of service that is not covered under the included maintenance plan to make more money. 2) They will be deceitful and not tell you the full truth in order to get more money from you. 3) When you have questions or disagree with their opinion, they will belittle you, ignore your comments, and still force you to pay. Do yourself a favor and take your service needs to Thompson BMW or BMW of Devon, because West German is just going to steal your money. More

Excellent Buying Experience Highly recommend West German BMW for your next car purchase. From start to finish they exceeded all of our expectations. Everyone was helpful and kn Highly recommend West German BMW for your next car purchase. From start to finish they exceeded all of our expectations. Everyone was helpful and knowledgeable and went out of their way to help. More

Great experience in dealing with Ed Salloum I dealt with Ed Salloum and purchased a 2019 BMW 5 Series. Even though i had identified a similar automobile at another dealer, Ed made me feel very I dealt with Ed Salloum and purchased a 2019 BMW 5 Series. Even though i had identified a similar automobile at another dealer, Ed made me feel very comfortable, went above and beyond in answering my questions and offering me a great price on the car. More

Edward Salloum was outstanding!! Working from start to finish with Edward was the best car buying experience of my life. On the day of pick up I got to west German earlier than schedu Working from start to finish with Edward was the best car buying experience of my life. On the day of pick up I got to west German earlier than scheduled and Edward was eating his lunch. I sent him a message that I arrived early and he stopped eating and came and found me in the lobby. What a guy! I highly recommend this dealership and this client advisor. More

Mike Prince - Great Salesman I recently purchased the new 3-series BMW. My whole experience from beginning to end was excellent. Mike Prince, the salesman was very informative a I recently purchased the new 3-series BMW. My whole experience from beginning to end was excellent. Mike Prince, the salesman was very informative and pleasant. The whole staff was welcoming and attentive. They definitely do go over and beyond for whatever your needs are. More

Edward Salloum was Awesome! I've purchased from Edward in the past and I went back to him for a reason - he's great! He's really very helpful going above and beyond to help get I've purchased from Edward in the past and I went back to him for a reason - he's great! He's really very helpful going above and beyond to help get me into the right car. He was very frank about some cars that I didn't end up going with, he did a great job about getting me into the right car for me. There were lots of things that Edward did both big and small that were extremely helpful with the transaction. He's a great guy to work with and I would definitely purchase a car from him again in the future. More

Franco D'Ambruoso was great. Franco D'Ambruoso was our Client Advisor. He was very knowledgeable and helpful throughout the entire sales process. He made our experience run smooth Franco D'Ambruoso was our Client Advisor. He was very knowledgeable and helpful throughout the entire sales process. He made our experience run smoothly. His pleasant and professional manner was comforting and made our experience stress free. After many leases with West German, once again we have been very satisfied. More

Very attentive and Easy to work with Mike Prince was very attentive to what we were we looking to acquire and did his due diligence to present us with several options that met our criteri Mike Prince was very attentive to what we were we looking to acquire and did his due diligence to present us with several options that met our criteria. Just finished a second purchase with Mike and it was easier than the first one. Mike is a professional. He clearly understood what we wanted and delivered on both purchases. More

Good car buying experience This was a very good car buying experience from start to finish. There was no pressure to “Buy right now or this deal is only good for today” tactics This was a very good car buying experience from start to finish. There was no pressure to “Buy right now or this deal is only good for today” tactics. Mike Prince was very knowledgeable, professional and easy to work with. More

Awesome sales rep So glad I came to this dealership.Francesco was so helpful. He listened to everything I wanted. Also very informative. He took the time to show us mul So glad I came to this dealership.Francesco was so helpful. He listened to everything I wanted. Also very informative. He took the time to show us multiple vehicles. This is our second vehicle we purchased from Germantown bmw because of Franco’s knowledge and personality. More