BMW of Fort Washington

Excellent overall experience. Mike did an excellent job describing different vehicle options for us, simplifying the confusing array of options for the vehicle we ultimately select Mike did an excellent job describing different vehicle options for us, simplifying the confusing array of options for the vehicle we ultimately selected and he and the dealership were very competitive with pricing. On delivery of purchased car, Mike was great at explaining how all the hi tech options worked and continues to follow up with us weeks later. Would definitely recommend West German and Mike Prince. I would also add that the Credit and Sales Managers were very nice and efficient during my interactions. More

Surprise Purchase Mike Pence and the rest of the team at West German BMW in Ft. Washington, PA are amazing. Mike is friendly, knowledgable, and courteous. He is respo Mike Pence and the rest of the team at West German BMW in Ft. Washington, PA are amazing. Mike is friendly, knowledgable, and courteous. He is responsive and organized when it comes to placing the order for the vehicle, following the progress of the vehicle as it is in production, and patient when it comes to answering questions during the set-up process, as well as the buying process. More

BMW 650i xDrive purchase This was a long-distance purchase. The car was exactly as promised. It was a CPO vehicle and the car was in great condition. Mike Prince was very hone This was a long-distance purchase. The car was exactly as promised. It was a CPO vehicle and the car was in great condition. Mike Prince was very honest and exhibited high integrity. More

Exactly What You'd Want in a Dealership Mike Prince made my wife and my car buying experience so much easier than expected. We both ended up getting new cars on the same day. He truly listen Mike Prince made my wife and my car buying experience so much easier than expected. We both ended up getting new cars on the same day. He truly listened to us when we talked about our budgets and what we were looking for from our new cars and found us exactly what we were both looking for. He didn't try to oversell us or try to convince us to spend beyond our planned budget and found us the cars that fit our needs. Definitely plan to return whenever we are looking for our next new car. More

Great experience, great salesman! I hadn’t purchased a car for 11 years and was dreading the prospect of going to a car dealer. West German was not the high pressure, up selling experi I hadn’t purchased a car for 11 years and was dreading the prospect of going to a car dealer. West German was not the high pressure, up selling experience I wanted to avoid. Mike Prince (who is aptly names) was terrific. I knew approximately the make and style of BMW I was looking for. Mike was knowledgeable and polite. He answered all of my questions and anticipated my requirements. He explained all of the car’s features accurately and in language I could understand. The finance guy Graig Gilmore was patient and explained the options well too. Courtney Sadegh was my first contact with WG. She was great also. She got me hooked up with Mike as my sales associate. Could not have been a better sales experience! More

Send Help...or Stay Away! I took my BMW in for my scheduled service on Monday morning. When I arrived I wasn’t greeted or welcomed by anyone. I could understand if it was busy I took my BMW in for my scheduled service on Monday morning. When I arrived I wasn’t greeted or welcomed by anyone. I could understand if it was busy but at 9:30 in the morning the AM rush was gone. Thirty minutes after I arrived I was out the door, later in the day I was called with a follow up on what my car needed. During the conversation I inquired about the tire service plan I purchased when I leased my car. the service guy answered my question then I asked for a copy of the service plan. He told me he’drequest a copy for me. Later when he called to tell me the car was ready I asked if he was able to get the service plan we discussed earlier. He stated he was working on it. Three hours later when I arrived to pick up my car, there was no document for me as we discussed. When I inquired about it was instructed to go over to the finance department. The woman at the front desk was very sweet and asked how she could help, when I told her what I needed she went back and talk to the two gentlemen in the finance department and later came back out asking for my email address telling me that they would send it over immediately once they had my email. Here we are 36 hours later and I still have yet to receive the document I have now requested at least six times I’m not sure what the problem is with this dealership. I also noticed there was a used M550 on the lot according to their website so I inquired about that vehicle when I was in the showroom. I was told the sales manager had that vehicle and it wasn’t there. Much to my surprise nobody asked if I would like to come back to see it. I don’t proceeded to walk around the show room and lots for additional 25 minutes and much to my surprise not a single sales rep came out and asked if they can help with anything. To say it was a disappointed would be a complete and total understatement. More

Very Pleasant Experience I worked with Mike Prince. Mike understood what I was looking for and what I wanted to spend and made sure I was completely satisfied. I worked with Mike Prince. Mike understood what I was looking for and what I wanted to spend and made sure I was completely satisfied. More

Thanks, Mike Prince! I had a very positive experience working with Mike and the dealership. He was informative and efficient. He made me feel comfortable in my new car a I had a very positive experience working with Mike and the dealership. He was informative and efficient. He made me feel comfortable in my new car and made sure I left happy! More

Exceptional Experience with Mike Prince -Very Helpful Mike Prince was one of the best client advisors that I have had the chance to work with. He was very patient, informative and approachable. He did his Mike Prince was one of the best client advisors that I have had the chance to work with. He was very patient, informative and approachable. He did his best to address my needs and helped me secure a good deal. He was very polite and respectful, and also very professional. Although I had competitive offers from other dealers, Mike was the reason that I chose West German. I highly recommend him and WG BMW. More

Exceptional sales experience with Mike Prince Mike Prince was by far one of the best salesman I’ve ever worked with. He was kind and professional. He went above and beyond by coming in on his day Mike Prince was by far one of the best salesman I’ve ever worked with. He was kind and professional. He went above and beyond by coming in on his day off so that I could take delivery of my car at a time that best fit my schedule. Although the X3 had an “SOS system malfunction” at the time of purchase, Mike remained transparent and followed up with me regularly through phone call and text message. It’s clear that Mike has a lot of experience and he is very skilled in his work. I would highly recommend him to anyone looking for a BMW. —Keaton More