BMW of Fort Washington

West German BMW Strikes Out Again Took my can in for inspection and this is where they failed again. The car was taken for a wash although they know I do not want the car washed, wh Took my can in for inspection and this is where they failed again. The car was taken for a wash although they know I do not want the car washed, why am I complaining. Every time they wash my car something happens where I am put out; this is what happened when they took the car to be washed and cleaned: 1 . Car Registration card is missing 2. Insurance card is missing 3. Had a bank statement for the American Legion Post where I am the finance office missing - now I have to get the board together to let them know our Post's EIN number and bank account number are out there 4. Had a copy of a BFI (Buyers Financial Information) in an envelope in the front seat and that is missing - Now I have to close my bank accounts and open new ones But they did not throw away a pack of opened cigarettes that might of been under the front seat for maybe a few weeks, they place the pack nicely on the passenger seat. As I would smoke an opened pack of cigarettes that has been seating in a hot car for a week weeks. These people are so fascinated with washing the customers cars that it is beyond OCD and mental illness. There should be a new class of disorder just for them WGCWD (West German Car Wash Disorder). The service is terrible, they have caused issues and they think that peoples information being out there is no big deal in an era of identity theft, they are stuck in the 80's. This was the same issue as my prior review, where they gave another customer my information (name, address, and license number) and they gave me the other customers info by mistake. If they put as much emphasize on protecting peoples information as they do washing the cars then there would be no issue. I have a lease so I am stuck for the next 10 months but after leasing since 2003 with them, I will be moving on to another dealer and make of car. BMW USA should really look at this place and how they provide service (I use service loosely when associating the word with West German Sales). More

Ultimate Buying Experience I was impressed from the moment i walked in the door, they treated me like they knew i was coming in for a visit. I had the opportunity to work with I was impressed from the moment i walked in the door, they treated me like they knew i was coming in for a visit. I had the opportunity to work with Nick Tosti, Sales Manager and he was extremely helpful, not pushy, just wanted to make sure i found exactly what i was looking to purchase. I also worked with Nicholas, the BMW Genius, who knew everything about every BMW. Nicholas helped me settle on a 5 series and then Nick found the right combination of the car i wanted. I also had the opportunity to speak with Bob Cesarini, the GM, and you can tell he really enjoys what he does. They want to make sure you are satisfied. I highly recommend this dealership and i will be a repeat customer. More

Amazing Experience!!!! Franco D'Ambruoso was absolutely amazing and made the whole process smooth and great! Nevin Horst, Kelly and Jessica were absolutely wonderful and mad Franco D'Ambruoso was absolutely amazing and made the whole process smooth and great! Nevin Horst, Kelly and Jessica were absolutely wonderful and made the purchase very easy and comfortable all the way around. More

Bryan Gustie For all Your BMW Needs Bryan Gustie at West German BMW is by the far the most creative, most driven, most professional, and most pleasant to work with sales person I have en Bryan Gustie at West German BMW is by the far the most creative, most driven, most professional, and most pleasant to work with sales person I have encountered. West German BMW is a great dealer and the service department is excellent. Jordan S. More

An Awesome Buying Experience Called the CPO Manager, Nevin Horst, regarding a 7 Series CPO purchase. Received a call back from Franco D'Ambruoso who was very knowledgeable and ext Called the CPO Manager, Nevin Horst, regarding a 7 Series CPO purchase. Received a call back from Franco D'Ambruoso who was very knowledgeable and extremely courteous salesman. They scheduled an appointment and I was so happy during the process that I bought not only a 2013 750ix for myself but also purchased a 2013 328ix for my wife. Franco was prompt for all of our appointments and spent as much times as required to explain the vehicles and all of the various electronics. A pleasant experience, which is not always easy to say about car buying, and we will be a customers for life. More

Another great experience! 11/19/2015 My husband and I have purchased 2 BMW sedans with Franco, and just worked with him again, this time leasing a car. In all of our transa 11/19/2015 My husband and I have purchased 2 BMW sedans with Franco, and just worked with him again, this time leasing a car. In all of our transactions, Franco has been a true professional. He is knowledgeable, engaging, and a pleasure to work with. More importantly, he has integrity, which can be difficult to find in a salesperson. Franco always goes above and beyond the scope of his position and leasing this car was a great example of the extra mile he will go to ensure his clients are happy. I had a tough time choosing the color of my car. Franco had a white car brought over to the Ft Washington location from Ambler so I could see it in person. Then the day I was scheduled to pick up my car, I changed my mind again on the color. Franco accommodated my change of heart with no complaint and with no delay. He made sure the car I choose was ready on the same day, rushing to complete all the required paperwork so the car was ready. Franco is unfailingly polite and trustworthy, and my husband and I strongly recommend him to anyone interested in purchasing a car. You will not be disappointed! Regards, Kathy & Gene Dorff More

Hands down a great experience! My salesman Franco D'Ambruoso made me feel extremely comfortable in my decision to buy my I8.. He was very honest and went out of his way beyond what My salesman Franco D'Ambruoso made me feel extremely comfortable in my decision to buy my I8.. He was very honest and went out of his way beyond what any salesperson I ever dealt with in past done to make sure the transaction went as smooth as possible. He's a great benefit to west German bmw and does the right thing. More