BMW of Fort Washington

335xi Steering Issues - Difficult to resolve My 335xi had an issue where it pulled to the right. The car went to the dealer multiple times. I had lost hope in a fix. Once the issue was escalated My 335xi had an issue where it pulled to the right. The car went to the dealer multiple times. I had lost hope in a fix. Once the issue was escalated to the service manager (Richard Lanci) extra attention was taken to ensure me that the issue would be resolved. The service manager drove the car and called me almost every day to let me know what was done. At the end of it all there was actually a problem with the alignment machine and an adjustment that needed to be made to the steering rack. Even though this issue took a while to figure out and resolve the dealership did a wonderful job. Thanks -Mark More

Extraordinary Experience with Ed Fallon Ed Fallon and I ordered X5 from the factory. New car arrived within 1 month. All process was very pleasant, quick, well planned. I was getting regu Ed Fallon and I ordered X5 from the factory. New car arrived within 1 month. All process was very pleasant, quick, well planned. I was getting regular updates on a car from start to the very end. It was a great pleasure to working with Ed and I would recommend him to everybody. More

Great transaction with Bryan Gustie Bryan Gustie is a great client advisor and my purchase experience was smooth and pleasurable. I highly suggest Bryan and West German BMW as your cho Bryan Gustie is a great client advisor and my purchase experience was smooth and pleasurable. I highly suggest Bryan and West German BMW as your choose for a new or CPO BMW. I will be back for my next purchase. More

Great Experience with Pete Lunetta Recently moved to PA and purchased a car from WG BMW with Pete Lunetta leading the sales process. I dealt with a few dealerships while making my deci Recently moved to PA and purchased a car from WG BMW with Pete Lunetta leading the sales process. I dealt with a few dealerships while making my decision and none came close to the level of serivce I received from Pete. Other dealers lost interest immeadiately once they realized they didnt have the vehicle or too far in price. With Pete, he worked on mybehalf to get me the price i wanted and not once told be it could not be done. I highly recommend speaking to Pete first prior to making your purchase.....friendly and professional. THANK YOU PETE. The service center managed by Jimmy Garito is TOP NOTCH ALSO. Detailed AND prompt on any service issues i had to take my car in for. More

Exeperience Feedback I have been a client with West German for the last 9 years. Bryan Gustie has been my sales rep for the last 6 years and a great one I may add. His pro I have been a client with West German for the last 9 years. Bryan Gustie has been my sales rep for the last 6 years and a great one I may add. His professionalism and responsiveness is a great asset to West German. I have NEVER encountered a bad experience through customer service or repair, everyone has always been couretous and friendly on all visits. Believe me I boast to my friends about the great service I always receive at WG. More

BMW Leasing Experience This is the first time my wife and I have opted to lease a BMW. We have owned/leased a number of different luxury cars in the past. Prior to visitin This is the first time my wife and I have opted to lease a BMW. We have owned/leased a number of different luxury cars in the past. Prior to visiting West German BMW we had test driven several other brands. Our experience with West German was outstanding. Our salesman , Peter Lunetta made deciding on a 2014 BMW 3.28ix Luxury a no brainer. He was available to answer all my questions about the car and the different options to lease or purchase. There were many. We got very favorable terms and likely will purchase the car at lease end. Peter was professional, a true gentleman and low key in his sales approach. At the end of the experience, my wife and I felt we made a new family friend. A poster that is on the wall in Peter's office reads "Joy is Timeless" something my wife and I have come to appreciate with our new BMW. We both agree, moving forward, that we will always own a BMW as a result of this experience. We absolutely love the car and get many compliments on it. Of course because of our experience with Peter, we will return to West German BMW when it is time to replace/purchase our next vehicle. We look forward to servicing the car there as well. There is no going back to another brand after driving a BMW, especially one from West German BMW. More

Horrible Service I have never had a worse experience here they take my car in to do a service and kill my battery in the process and then want me to pay $500 to replac I have never had a worse experience here they take my car in to do a service and kill my battery in the process and then want me to pay $500 to replace it. A battery that had not given me any trouble before but to them was determined to be failing but then still going on to perform the service without advising me about the problem. I then they had to jump the car when I arrived and died multiple times the next day causing me to be stranded. I will never go back to this dealership and they have lost my business. I just hope they learn how to educate their employees instead of teaching them to try to scare/intimidate the customer into doing what they want. More

Great maintenance of X5 3.0si Would like to thank All in Service department for a very good job. My Service advisor is Gary Koval. He takes care of my car as it's his own. It's a Would like to thank All in Service department for a very good job. My Service advisor is Gary Koval. He takes care of my car as it's his own. It's a very good approach! Gary has an extraordinary customer relations skills. Thank you again and looking forward to continue working with you. Sincerely, Leo More

Used car purchase experience My wife and I bought a 2011 BMW 3-series from Franco Dambruoso. He was service-oriented, friendly, patient, professional, and willing to negotiate a My wife and I bought a 2011 BMW 3-series from Franco Dambruoso. He was service-oriented, friendly, patient, professional, and willing to negotiate a fair price. Franco was a fantastic sales representative, and we will definitely buy another car from him in the future. More

West German BMW-Excellent representation of München's finest This is our third vehicle purchased with West German BMW, and our second sale with Client Advisor, Franco D’Ambruoso. Although we don’t live in the Ph This is our third vehicle purchased with West German BMW, and our second sale with Client Advisor, Franco D’Ambruoso. Although we don’t live in the Philadelphia area (and there are two local BMW dealers that would be extremely convenient) — We make the five hour drive for the excellent customer service that we receive from West German and our client advisor. Franco is very professional yet friendly and goes above and beyond to assist us. The main showroom is beautiful! Just as lovely as the one in Munich Germany. Truly, an excellent representation of München's finest showroom. West German BMW and our client advisor, Franco, exceeds BMW’s highest standards with customer service, showroom and vehicles. We will continue to purchase our BMW’s with Franco and West German in the future. We highly recommend West German BMW and Franco as your client advisor. More