BMW of Fort Washington

Great Customer Service & Are Helpful Post-Sale Too I purchased a CPO 2011 X3 and overall my experience has been great.. I had some minor issues with the vehicle after buying but ultimately the people I purchased a CPO 2011 X3 and overall my experience has been great.. I had some minor issues with the vehicle after buying but ultimately the people I needed to speak to were very friendly and worked with me to get them resolved. In particular, I give thumbs-up to their body shop who helped me when lesser dealers may have not.. I've had BMWs off/on for 8+ years now and this is my 2nd one from WestGerman.. They're a good company that make a sincere effort to make a customer happy. More

Excellent Responsive client service I was very impressed with Franco D'Ambruoso's attention to detail and his responsiveness. He worked hard to gain my trust. I searched at least a do I was very impressed with Franco D'Ambruoso's attention to detail and his responsiveness. He worked hard to gain my trust. I searched at least a dozen dealerships and I can tell you concretely that he was honest and up front about the car's condition and willing to negotiate the price to gain my business. As a bonus he spent time explaining the features of the car and BMW after the sale service and car features. Please feel free to contact me should you have any questions thanks Joea@Lndmrk,net , JAntonucci More

2014 BMW 335xi - Excellent Experience Just purchased a new 2014 BMW 335xi from West German BMW and I could not be happier. To be honest I didn't expect to buy a new car from West German s Just purchased a new 2014 BMW 335xi from West German BMW and I could not be happier. To be honest I didn't expect to buy a new car from West German since I live about .5 miles from a rival BMW dealer in Doylestown. Over a month ago, I randomly stopped into West German to test drive a M235i since the dealer is right next to my work. This is when I met the client advisor Ed Fallon. That day I test drove the car and told him that it would be awhile till I pulled the trigger. He gave me his card and said he would touch base in a week or so. We caught up in roughly 2 weeks time and by then I had decided that we wanted to get another 335xi rather than the M235i. I had let Ed know that I likely going to just buy from the dealer next to my house due to the convenience. Long story short, Ed got me to stop down to the dealership just to quickly review numbers, etc and see if I would consider buying the car from West German. At the end of this engagement I had decided I was more comfortable buying the car from him than the dealer that I live next to. He is the sole reason we purchased our new car from West German BMW. Unlikely many other dealers in the area Ed did not push us nor did he waste my time. He also has a wealth of knowledge about the BMW brand and was able to answer every question we had. We will most definitely buy another car from this dealer in the future. This dealership represents the BMW brand to the fullest. Do not hesitate to shop at this dealership. Ask for Ed Fallon. More

BMW 435i xdrive I spent a couple months looking for the perfect daily driver car and I winded up coming to the conclusion that the BMW 435i Xdrive (fully loaded, of c I spent a couple months looking for the perfect daily driver car and I winded up coming to the conclusion that the BMW 435i Xdrive (fully loaded, of course) was my choice. My problem was, with so many dealerships around area, which one should I choose? I contacted over 7 BMW dealerships around the area and right from the start I noticed that West German BMW had the best selection, fastest communication, and most importantly, BEST PRICES. The West German BMW employees were very welcoming and professional. In addition, they answered all of my detailed questions pertaining to the vehicle and warranty coverage. When I decided on a vehicle, the paperwork was effortless and took minimal time, especially with the help of my client advisor, Kate Crandley. I would recommend this dealership to anyone who wants a superior quality vehicle for a great price, with people who care about your driving experience. More

West German BMW is very impressive I just purchased my first BMW from WG, and I couldn't have asked for a better experience. Everybody I dealt with at the dealership were very friendly I just purchased my first BMW from WG, and I couldn't have asked for a better experience. Everybody I dealt with at the dealership were very friendly and helpful. From Melissa in the Internet sales department to my client adviser Franco D'Ambruoso. He was truly exceptional. From the first test drives to the delivery process, Franco was thorough and answered all my questions about getting my first BMW. He took the time to help me compare different vehicles and was incredibly knowledgeable about the features on each vehicle. I would absolutely recommend West German BMW and specifically Franco to anyone interested in buying a BMW. More

Impressed!!! I was in the market for a new BMW X5 and came across West German BMW via Costco's Auto Program. Bret Green, was my Sales Associates and he was very he I was in the market for a new BMW X5 and came across West German BMW via Costco's Auto Program. Bret Green, was my Sales Associates and he was very helpful. He was patient in answering all my repetitive questions. He was very prompt in responding to all my emails and messages. He has excellent knowledge of the vehicle and explained to me all the various features, packages and options along with the pricing information. He did not do any pressure-selling and made me feel very comfortable. The pricing he offered was the best as compared to any other dealer. Overall my experience at West German BMW was great and would highly recommend this dealership to anybody looking to purchase a BMW. Thanks to Costco for pointing me to this dealership! More

Great experience Very pleasant and comfortable sales experience. Robert Vitalis was extremely patient and informative. His knowledge of the vehicle was impressive,an Very pleasant and comfortable sales experience. Robert Vitalis was extremely patient and informative. His knowledge of the vehicle was impressive,and his tutorial after we purchased the car was most helpful. He recommeded the color combination & we are so glad we took his advice --the car is gorgeous ! Would highly recommed the salesman & the car dealership. More

Great Help David was very accomodating and easy to work with. He was patient and went through all of the paperwork accordingly. Once I got my vehicle, he spent David was very accomodating and easy to work with. He was patient and went through all of the paperwork accordingly. Once I got my vehicle, he spent time showing me how to use everything. He even installed my new floor mats for me. I would recommend him highly. More

On March 31st, I leased my 3rd BMW 3 series from West German BMW. First in 2005, a 2006 325i sedan. Back then, I did not have the best ownership experience with a brand new model. In June 2011, I leas German BMW. First in 2005, a 2006 325i sedan. Back then, I did not have the best ownership experience with a brand new model. In June 2011, I leased a 328xi coupe from Kate Krandley. She was a pleasure to deal with, had a great no pressure style & was very friendly to my wife & son, felt like a family friend. Then 2012, Jimmy Goritio became my Service Advisor base out of Ambler. In short, he is an awesome service advisor who really understands the male BMW customer & why we spend the extra $$ to drive a beamer. He too, felt like a friend & my young son, Trent though of him as a buddy. His response time for service requests was super. The 2011 car was getting over the allowable lease mileage. I wanted to save a little money this time around (family budget). Being a car guy, I checked out the Cadillac ATS, Lexus IS, Acura?. Jimmy's outstanding service re-enforced my confidence in the BMW brand. He mentioned BMW had some attractive lease pull ahead programs. The 2014 320xi sedan was the perfect car for my family & was less expensive then my prior model. I went back to Fort Washington, met with Kate & my family and I was able to get into a the new car & bypass the final 3 lease payments on the 2011 model. This saved further mileage overages & the lease turn-in process was painless. I love my new 2014 320xi sedan Orion metallic. Thanks to Kate & Jimmy, I am a happy BMW customer & would recommend them & WG to family & friends! Best Regards, Peter Thiele 215-317-9311 More

I have been dealing with West German BMW since 2003; I have had 3 leases and purchased 1 pre-owned. Let say that the sales people are great, there is nothing negative to say about the members on the sale have had 3 leases and purchased 1 pre-owned. Let say that the sales people are great, there is nothing negative to say about the members on the sales team. The service department is another story, these people in service do not follow instructions, there is no communications between the person who handles the drop off and the service advisor and the actual people who do the service. I have complained to management over the last 11 years countlessly on this issue. Most of the service employees have this feeling that once you drop it off for service it is thier car and that the can do as they please with out any regaurd to the customer who actually owns the car. My recommendation to management is; tell your service people not to mess with the customer's car and that includes moving the seats, moving the mirror, moving the steering wheel, changing the radio station, changing the temp and anything else in the interior. Thier aurguement is that the employees have to be safe when driving the car (the entire 300 feet from drop off to service bay) but they don't really car about your safety the other 365 days off the year that the customer has to drive the car. More