BMW of Fort Washington

Overall a horrid experience dealing with Amie Graham from this dealership. I first went into dealership because I had an 'electrical malfunction' light show up in my car in June 2013, my car was still under this dealership. I first went into dealership because I had an 'electrical malfunction' light show up in my car in June 2013, my car was still under warranty and she indicated that this problem occurred due to an old battery which the manufacturer warranty would not cover, so then I had my battery replaced and my tires replaced along with it which cost me well over $1500. After I had my battery replaced, I had the same problem, where from time to time I would get "electrical malfunction" light show up. So I decided to go in again, and this time she indicated that there was a battery cable part which was a recall which they would replace for me (which would resolve the issue). After they replaced that part, I still had the same issue. Then right before I reached my 50,000 miles (end of factory warranty), I went in again for the 3rd time and this time to really have them take closer look at my car's problem. As Amie was not available at the time, another service associate told me he would take care of me, ensured me that I am covered, and that BMW is good with taking care of their customers with matters such as this. He said to come back in 3 days and my car would be fixed. Three days later while carless, I got a call from Amie saying that my warranty will not cover the 'electrical malfunction' problem. And told me that I have two options, to pay total of $250.00 for the diagnosis of my car, or to pay additional 500 for further diagnosis to see why that problem exists. I told her there is no way I'd pay for either as service person told me it would be covered under warranty and that this fee was never mentioned when I took my car in. She indicated that it is no longer covered as my used car had been in a minor fender bender before I had purchased my car. I told her I don't think it is fair for me to pay, then she said she'll cut me a deal at half of that price at $125 to take my car back, and I was forced to pay the $125 since they said they would not release my car to me if I didn't. What was most confusing to me was, I went to dealership 3 different times while I was covered under factory warranty. Amie gave me 3 different reasons for my problem. 1st visit : Amie went over my car history and knew from the start that my car was involved in an accident, never told me that warranty is void due to the accident, told me it was a battery problem. replaced battery and it was not the battery issue. 2nd visit: told me it was due to factory recall part (battery cable), replaced, and still had same problem. never told me warranty was void due to prior accident after knowing this fact. 3rd visit: 1st service guy told me my car is covered fully and my electrical malfunction problem will be taken care of after 3 days (did not mention prior fender bender voiding warranty), did not mention what they will be charging. Then Amie calls 3 days later says car warranty is void due to a prior fender bender. She told me 3 different stories. On my 3rd visit I was just under 50,000 miles, so by the next day of driving, my car was well over 50,000 miles which voided the factory warranty. Because of her I've wasted my time, voided my factory warranty, and spent extra dollars on things that did not resolve my problem. More

I had a truly pleasurable experience working with Kate. She is knowledgeable about the product line and found the exact vehicle I was looking for. She did not pressure me to take something that was in her She is knowledgeable about the product line and found the exact vehicle I was looking for. She did not pressure me to take something that was in her stock but took the time to locate the car I wanted and had it delivered to West German. She spent a good amount of time going over all of the vehicle features with me when I picked it up so that I was comfortable before pulling off the lot. I was also impressed with Colleen in the finance department who again, did not pressure me to purchase any add-on services and who explained each document that I signed without dragging out the car buying process. Very quick and informative. Overall, I was very happy with the experience and I'm absolutely thrilled with my new car. More

I dropped my car off for inspection & was provided a loaner. Service wasn't able to finish my car in a day, so they called me to inform me & of course to hold onto the loaner. The loaner came in handy b loaner. Service wasn't able to finish my car in a day, so they called me to inform me & of course to hold onto the loaner. The loaner came in handy because I didn't have to wait around the dealership! More

I am a grandmother who bought a used BMW. Safety is extremely important to me. Not only am I concerned for the safety of my 4 and 5 year old grandsons, but I am also a bit of a nervous driver. I had ha extremely important to me. Not only am I concerned for the safety of my 4 and 5 year old grandsons, but I am also a bit of a nervous driver. I had had a bad car accident when I first got my license. West German BMW in Ft Washington went out of their way, in particular, Amie Graham, to help me hang on to this car. The dealership and Amie know how important it is to me to keep this car because of how safe I feel in it - and how important the lives of those I am transporting in it are! More

Franco is a great salesman. He listens, and works hard to find only what you're looking to buy. He follows up, he is courteous, knowledgeable, and an overall personable, easy, and enjoyable to work with. to find only what you're looking to buy. He follows up, he is courteous, knowledgeable, and an overall personable, easy, and enjoyable to work with. More

I had a great experience with Tina. Tina was knowledgeable and answered all my questions. I feel like I got a great deal. No pressure:)! knowledgeable and answered all my questions. I feel like I got a great deal. No pressure:)! More

Greg Urban was the best salesman that we have ever dealt with when purchasing a new vehicle. He was direct and honest and followed through completely. It was a pleasure picking up our new X3 and having Greg with when purchasing a new vehicle. He was direct and honest and followed through completely. It was a pleasure picking up our new X3 and having Greg explain all of its features. He did a terrific job. I would recommend him without reservation. More

She was very helpful & ensure that we were comfortable with this purchase. She coordinated the discussions with credit union regarding my previous vehicle, Ford Mustang. Her knowledge of the comfortable with this purchase. She coordinated the discussions with credit union regarding my previous vehicle, Ford Mustang. Her knowledge of the process and assertiveness was appreciated. She is a valuable asset to BMW. More

West german Bmw is a great. I just got a brand new 2013 Bmw 535 I and I am loving it. the sales associate Ed fallen was great in assisting me in my new vehicle. I will conyinue to drive nothing but Bmw f Bmw 535 I and I am loving it. the sales associate Ed fallen was great in assisting me in my new vehicle. I will conyinue to drive nothing but Bmw from west german . it really is the ultimate driving machine More

Best dealership I have ever worked with. The sales and service team actually treat you like you are the customer and important to them. I highly recommend them. service team actually treat you like you are the customer and important to them. I highly recommend them. More