BMW of Fort Washington

I have been a happy West German customer for many years. I have been a happy West German customer for many years. Their service dept and service advisors are top notch; wonderful to deal with. Over the p I have been a happy West German customer for many years. Their service dept and service advisors are top notch; wonderful to deal with. Over the past few weeks, I've been shopping for a new car and have looked at several manufacturers. Having considered many different cars, I purchased a new BMW 328i last week from West German. My sales agent, Lloyd Lambert, was superb from start to finish. Extremely helpful, professional, low key, unintrusive. I believe that I was able to negotiate a very fair price without alot of games. All in all, a satisfying experience with Lloyd and West German BMW. More

I had a fantastic experience leasing my new BMW 328i convertible from West German BMW. I was just casually shopping for cars when I decided to stop into WG to check out the 3 Series. I was greeted by Ni convertible from West German BMW. I was just casually shopping for cars when I decided to stop into WG to check out the 3 Series. I was greeted by Nick, the Sales Manager, who introduced me to my sales associate Kate Crandley. At first I thought I would try out a 1 Series, so she pulled one around so that we could test drive it. I could tell right away that the car was too small for me, so I asked if should would mind putting it back and bringing a 3 Series around for us to try. I knew that I was being really annoying by asking, but Kate didn't seem to mind and was very nice about putting the 1 back and bringing out a 3. We took it on a fantastic test drive course, which included highway (309), open suburban roads, and more densely populated roads. As a result, I got the chance to try out the car in different conditions. Well, I fell in love with the 3 Series convertible, but assumed that the price would be higher than I wanted to spend with minimal discounting. Well, I was wrong. As Kate worked out the best deal they could give me, I put the identical model of the car into several websites that help to plot the best deals on cars. So I knew the number I would like to be at. Kate, right off the bat, offered me the best possible deal on the car. There was no haggling at all. I was shocked that it was so easy and was left with no choice but to let her give me the car of my dreams! I came back the next day to finish the deal and sign the paperwork, and they had the car fully detailed and waiting for me on the ramp. The paperwork was very easy and made even easier by the very friendly finance manager. Afterwards, I got the tour of my new car from Kate and from a new Sales Associate they were training, who was also super nice. All in all, the entire staff I've encountered thus far has been great. Kate has since called me to check in on the car, which I thought was a nice touch and even sent me a nice note on my birthday. West German really knows how customer service should work, and they continue to impress me. So to make a long story longer, I freaking love my car. I can't take it out anywhere without getting compliments on it, and I couldn't be happier with West German BMW. More

I purchased all my cars witht he help of Ed Fallon of West German and plan to continue. I have complete confidence in Ed Fallon West German and plan to continue. I have complete confidence in Ed Fallon More

We have been buying/leasing cars from this facility for years. It is impressive when you walk in to see a beautifully kept and very clean showroom. The staff is always very welcoming. We have been work years. It is impressive when you walk in to see a beautifully kept and very clean showroom. The staff is always very welcoming. We have been working with the same salesperson since our first BMW. Ed Fallon is always very professional and knowledgable whenever we have meetings with him, making us feel very comfortable being there and with him. He is also available to us by phone or email, answering our questions honestly and completely. He is thorough in his explanation of the different functions of any of our new cars at pickup time.. In fact, we always comment on how organized he is with all the paperwork that goes along with a new car. Any service that is needed is done efficiently and timely without any hassle. We have recommended quite a few people to Ed Fallon and BMW,and they have been very happy with his service to them. In fact, our son just bought his first West German BMW from Ed Fallon. We are definitely a BMW family, thanks to Ed Fallon! More

Although I have not been to this dealership as of yet, rest assured it's at the top of my list. Why? Because of a salesperson by the name of James Brody. James Brody has gone beyond the call of duty rest assured it's at the top of my list. Why? Because of a salesperson by the name of James Brody. James Brody has gone beyond the call of duty in trying to find a car for our family. He has been extremely helpful, patient and professional. I have called about BMW s to quite a few dealers, but no one has gone to the level this salesperson has. He is a credit to West German BMW and will be the reason why I would not hesitate to purchase a vehicle at West German. More

Jim was incredible to work with. Extremely knowledgable and extremely accommodating. I felt like he was on my side through the entire process. Sold by educating and being an expert. Hadn't been back in and extremely accommodating. I felt like he was on my side through the entire process. Sold by educating and being an expert. Hadn't been back in a week and he remembered my name, my son's name and other off the cuff details. Really impressed. Also, Colleen who assisted in the business end was very good. More

This was a very pleasant experience shopping for a car at WG BMW, there was no pressure by the sales team, in fact this is my second BMW in the past 10 months Tina the sales representative was very thorough WG BMW, there was no pressure by the sales team, in fact this is my second BMW in the past 10 months Tina the sales representative was very thorough with the product line & features that were available. I would recommend WG to family & friends. More

Dave is the best, gets you the best deal possible with everything you want or are looking for!!!!! I will use and recommend him for ever!!!! everything you want or are looking for!!!!! I will use and recommend him for ever!!!! More

After making a decision to purchase a BMW, I was referred After making a decision to purchase a BMW, I was referred to Dave Cochran and West German BMW Dealership buy a close friend. My initial encounter wi After making a decision to purchase a BMW, I was referred to Dave Cochran and West German BMW Dealership buy a close friend. My initial encounter with Mr. Cochran was by telephone. Mr. Cochran was very helpful with my decision to purchase a 320 XI. I really appreciated his suggestions in helping me choose color, options and accessories. I really appreciated how he helped me chose colors and design that was right for me. During the building phase Mr. Cochran kept me up to date on status and delivery time. He was always available whenever I needed to speak with him. Upon my arrival at the West German BMW on June 20, 2013 I was greeted by Mr. Cochran with a smile and a warm handshake. he escorted me to his office were we spoke for a few minutes. After completion of paper work with the finance department, Mr. Cochran then presented my vehicle to me. He then demonstrated all the inner workings and functions of the vehicle. I appreciated that he took extra time to demonstrate all of the inner workings and functions of my car. Thanks to Mr. Cochran I am very satisfied happy BMW owner. I have only had my new car for a few weeks and already I am looking forwarded to doing business with Mr. Cochran and West German BMW again. More

I have purchased automobiles a number of times over the past 40 years. The most enjoyable experience I have had in that endeavor was the recent purchase of a BMW from West German. My wife and I started o past 40 years. The most enjoyable experience I have had in that endeavor was the recent purchase of a BMW from West German. My wife and I started our new car search about two months before the purchase so that we had adequate time to check out various brands and dealerships. We first stopped into West German at the start of our search and were assigned to Jim Brody. Jim took us for a leisurely test drive and pointed out the various features of the car. At the conclusion of our initial visit, we asked him not to call us and that if we decided to purchase a BMW, we would get back to him. Jim honored our request. When we showed up two months later for a second test drive and a pricing discussion, Jim allowed us time for a lengthy test drive using a car that was as close to the one we modeled as was available. After that, he spend time with us discussing various option packages and alternatives. He actually listened to what we wanted and made useful suggestions. We had done some serious pricing using all of the internet and pricing programs available to us, and so had a very strong sense of what we were willing to pay for the car. Jim and West German were able to meet our pricing requirements, which no other dealer that we checked with was willing to do. He even told us about an additional $750 price reduction that was available to us and which we used. Jim told us that it would take about 8 to 10 weeks for our car to arrive, since we had made some non-standard option selections and deletions. Jim kept us advised of the progress and when the car arrived 9 weeks later, met with us to review its operations. We have had the car for two weeks now, and remain extremely pleased. More