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BMW of Fort Washington
Fort Washington, PA
1,673 Reviews
Offering Pennsylvania drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Fort Washington is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,673 reviews
September 30, 2004
I have dealt with this dealership for the past 7 years on the service level both with them doing the service and myself getting parts for me doing the service. It has been a very mixed bag.<br><br>Overall, the service level both with them doing the service and myself getting parts for me doing the service. It has been a very mixed bag.<br><br>Overall, I have some concerns about how much they really care about the customer. I have a 1997 318i and since that car is near the bottom of the BMW 'pecking' order it is very rare that I get their best efforts. If you are bringing in the car for a major tune up they love you because the procedure is cut and dry and so is the exorbident cost. In those cases I was treated like a king and therefore happy. If they actually have to try to fix something, however, you will get the run around. My wipers were not working correctly and after 2 tries and $300 they still were not working. I then took care of things myself and installed a new wiper motor. Even this experience with the dealer (to get the replacement wiper motor mounting bolts) was a joke. They first told me they did not have the part (we are talking about a bolt here). Then, after showing my disgust and disbelief the parts guy went back and got them for me. Why the &$%ing games?!?!? On his behalf he did not charge me.<br><br>Other episodes with this dealer:<br>1) Not resetting service lights (twice).<br>2) Incorrectly fixing a problem to pacify me right before warranty expired. I still have the noise in my car to this day (118k).<br> More
by knobd
November 06, 2003
They will say anything to sell you the car. They sold me a $43000 BMW 740I, and I have not owned it for a year yet, and it is in the shop all the time. They don't fix my problems. They sold me a lemon. They a $43000 BMW 740I, and I have not owned it for a year yet, and it is in the shop all the time. They don't fix my problems. They sold me a lemon. They will not do anything for me. I feel I got screwed by West German BMW, and I would never refer them to anyone. Johnny Cealmov, 267-408-6207 More
by tunoi2
Employees Worked With
Mike Catalano+Shawn Hartman
February 20, 2003
I've been a customer for about 6 years and am on my 3rd new car. The sales people here - especially Joe Giasone - are great. Service is pretty bad though. And it continues to decline. Luckily BMWs over new car. The sales people here - especially Joe Giasone - are great. Service is pretty bad though. And it continues to decline. Luckily BMWs overall are reliable where it matters - they start and keep going and are safe. But they are plagued with little annoying things. All of my cars (a 2000 323i, a 2002 330i, and a 2003 Z4) have had problems with rattling windows. The Z4 has had numerous rattles and squeaks as well as a number of software problems with the navigation system, the SMG transmission and the power steering. The convertible top also has a very annoying problem of squeaking loudly when it's down (which is a common problem that most Z4 owners experience). When I present these problems to the dealer (and I have done so many times, they never fix them properly) they have had the nerve to say that I should expect it from a convertible. So a new $50k BMW convertible should sound worse than a a $20k used Ford? The service folks and their manager just keep getting more arrogant to me and frankly I don't think I'll buy from them again. More
by ronmichael
Employees Worked With
Too many to recall
