BMW of Fort Washington - Service Center

Service is always done expediently ( I usually wait)- SA's are friendly and make sure all questions are answered.<br>So far I have had only good experiences here.<br><br>I had ordered a front license pla SA's are friendly and make sure all questions are answered.<br>So far I have had only good experiences here.<br><br>I had ordered a front license plate bracket for a European plate. When the bracket came in, I took the car into have it mounted. The service rep charged me NOTHING, even after taking a while to figure out how to mount the bracket without drilling any holes. More

I have dealt with this dealership for the past 7 years on the service level both with them doing the service and myself getting parts for me doing the service. It has been a very mixed bag.<br><br>Overall, the service level both with them doing the service and myself getting parts for me doing the service. It has been a very mixed bag.<br><br>Overall, I have some concerns about how much they really care about the customer. I have a 1997 318i and since that car is near the bottom of the BMW 'pecking' order it is very rare that I get their best efforts. If you are bringing in the car for a major tune up they love you because the procedure is cut and dry and so is the exorbident cost. In those cases I was treated like a king and therefore happy. If they actually have to try to fix something, however, you will get the run around. My wipers were not working correctly and after 2 tries and $300 they still were not working. I then took care of things myself and installed a new wiper motor. Even this experience with the dealer (to get the replacement wiper motor mounting bolts) was a joke. They first told me they did not have the part (we are talking about a bolt here). Then, after showing my disgust and disbelief the parts guy went back and got them for me. Why the &$%ing games?!?!? On his behalf he did not charge me.<br><br>Other episodes with this dealer:<br>1) Not resetting service lights (twice).<br>2) Incorrectly fixing a problem to pacify me right before warranty expired. I still have the noise in my car to this day (118k).<br> More

They will say anything to sell you the car. They sold me a $43000 BMW 740I, and I have not owned it for a year yet, and it is in the shop all the time. They don't fix my problems. They sold me a lemon. They a $43000 BMW 740I, and I have not owned it for a year yet, and it is in the shop all the time. They don't fix my problems. They sold me a lemon. They will not do anything for me. I feel I got screwed by West German BMW, and I would never refer them to anyone. Johnny Cealmov, 267-408-6207 More

I've been a customer for about 6 years and am on my 3rd new car. The sales people here - especially Joe Giasone - are great. Service is pretty bad though. And it continues to decline. Luckily BMWs over new car. The sales people here - especially Joe Giasone - are great. Service is pretty bad though. And it continues to decline. Luckily BMWs overall are reliable where it matters - they start and keep going and are safe. But they are plagued with little annoying things. All of my cars (a 2000 323i, a 2002 330i, and a 2003 Z4) have had problems with rattling windows. The Z4 has had numerous rattles and squeaks as well as a number of software problems with the navigation system, the SMG transmission and the power steering. The convertible top also has a very annoying problem of squeaking loudly when it's down (which is a common problem that most Z4 owners experience). When I present these problems to the dealer (and I have done so many times, they never fix them properly) they have had the nerve to say that I should expect it from a convertible. So a new $50k BMW convertible should sound worse than a a $20k used Ford? The service folks and their manager just keep getting more arrogant to me and frankly I don't think I'll buy from them again. More