Bommarito Nissan Hazelwood - Service Center

My review is specifically for the service department. On 08/24/23 my mother brought her vehicle in for an oil change. Two days after, she noticed an oil leak on her garage floor. She attempted to contac On 08/24/23 my mother brought her vehicle in for an oil change. Two days after, she noticed an oil leak on her garage floor. She attempted to contact her “service advisor”, however he never returned her calls. After calling the service center and expressing how upset she was about the oil leak and lack of communication, the service advisor contacted her. She brought her vehicle in and was told that a defective filter has been installed. The filter was supposedly replaced. Within 24 hours after the filter replacement, my mother noticed that her driver seat was warming, without the heated seat switch being turned on. She also heard a knocking sound as she was driving, shortly after. She attempted to contact her service manager again but was unsuccessful. I brought her vehicle to dealership myself and left her keys in the night dropped box. On 09/06/23, the service techs put a hose clamp over a loose heat shield. It was supposedly supposed to resolve the issue. The driver’s seat continued to heat up without the switch being on. My mother contacted her service advisor once again, and there was no response. My mother and I contacted the service manager directly, only to be met with immediate aggressiveness. The service manager Jeff, specifically stated that “he didn’t understand the why the seat being heated was an issue and could not speak on anything.” I would suggest that he keeps that same attitude and not respond on this review. Jeff requested for the vehicle to be brought in, again. My mother informed him that she would bring it in, but the issue needs to be resolved this time because she cannot keep bringing the vehicle in due to her living an hour away and her work schedule. Jeff became hostile and called the service advisor in his office for clarification, I suppose. The service advisor did not say one word, at least not while we were on the phone. My mother brought her vehicle in for the last time on 09/27/2023 and was told that the testing equipment showed that the seats were working correctly. I guess it was too much of an inconvenience for a technician to actually drive and test the vehicle themselves. My mother has purchased four vehicles from here, referred a plethora of individuals, and this service department is the only facility to work on her vehicles. The customer service here has declined tremendously. More

Dealer and Todd E has met my expectations. Quick response and positive results. Will work with him again. Quick response and positive results. Will work with him again. More

SERVICE DEPARTMENT- I bought a vehicle 2 days ago. Minor concern was encountered and I had to come in to see service department. After a long work shift; saving lives. I walked into the service depart Minor concern was encountered and I had to come in to see service department. After a long work shift; saving lives. I walked into the service department and 3 gentlemen; 1 on computer, 1 on the phone and 1 walked in, after standing in front of them all for 10 minutes. Neither took a moment to asked if I needed anything or if there was something they could help me with or just a good morning as it was about 730am. As I've already purchased the CPO package with my vehicle. I will NOT use Hazelwood Service Department for any of my service needs. No need to apologize, please address your Service Department. That was unkind. More

After making an appointment to have 4 issues addressed , I arrived at scheduled time and waited while they did nothing . " It was like I was on candid camera " . The alarm stopped working and the service ma I arrived at scheduled time and waited while they did nothing . " It was like I was on candid camera " . The alarm stopped working and the service manager argued with me claiming my vehicle does not have an alarm ; the factory-installed alarm is now working no thanks to Bommarito Nissan service . More

Matt Gonzalez sold us our Nissan NV and found us our Honda minivan at another Bommarito Nissan. Since then he has provided us with outstanding service which keeps us coming back to the service departmen Honda minivan at another Bommarito Nissan. Since then he has provided us with outstanding service which keeps us coming back to the service department at Bommarito for these two vehicles. He takes great care of us and we recommend him to everyone we know who are looking for a car. He is the main reason why we will continue to use Bommarito. More

I have been with this dealership for 12 yrs and that’s because they are top notch when it comes to service , they all are extremely nice and not pushy sales workers. I’ve been to other dealerships and the because they are top notch when it comes to service , they all are extremely nice and not pushy sales workers. I’ve been to other dealerships and they are #1 for the last 12 years in my book, they should train other dealerships on how to do it! I love bud ,Paul and Gary and Heather and Matt! I miss Tyler too, he was super nice as well. I really love the atmosphere they create at Bommarito in Hazelwood. and their service Dept is phenomenal! keep up the great work guys! More

Outstanding customer service as always. My salesman always go the extra mile. I will always recommend this dealership to everyone.Another great experience as always always go the extra mile. I will always recommend this dealership to everyone.Another great experience as always More

excellent service Tony Johnson. Very professional, friendly & helpful. Always offer additional service like a free car wash and always give update to what going on wit Tony Johnson. Very professional, friendly & helpful. Always offer additional service like a free car wash and always give update to what going on with service More