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Bristol Toyota

Swansea, MA

4.8
951 Reviews
Bristol Toyota is not just bigger...it's BETTER! Our family of great employees has helped Bristol Toyota grow and expand for the last 34 years by providing world-class customer service. Bristol Toyota is the only Toyota dealership in New England that has won Toyota's President's Award for more than 33 consecutive years. Please visit our new, state of the art Toyota dealership campus in Swansea, MA., at 2283 Grand Army Highway, Route 6, just off Exit 2 I-195.
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2283 Grand Army Highway

Swansea, MA

02777

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Showing 951 reviews

March 08, 2016

Smooooth transaction A++++, Helpful staff! The sales /service staff worked efficiently and patiently to get this transaction on the road ( I wanted a stick shift). Thanks to Jes. Brownell Jes More

by Jimmie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jes Brownell
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lotero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2016 -

Bristol Toyota responded

Thank you for your patronage and your feedback. Enjoy the new car!

March 08, 2016

A Positive Experience Greeted by Jeff McCabe at Bristol Toyota of Swansea,Ma... He proved to be very energetic & helpful in our search for a Toyota Camry. Although he w More

by DiDi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Mc Cabe Made the initial sale 5 star rating, Sharon Jorde
Mar 16, 2016 -

Bristol Toyota responded

Thank you for your repeat purchase and your loyalty. We appreciate it. Regards, Mike Hills General Manager Bristol Toyota

March 08, 2016

Great service This dealer is by far the best experience I could ask for as a first time car buyer. Sun filled building, good , positive energy in the air and paPaul More

by Askme1st
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Fragata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2016 -

Bristol Toyota responded

Thank you for the glowing compliments. We strive to make your entire ownership experience a positive one and I'm glad to hear that we succeeded. Sincerely, Mike Hills General Manager

March 07, 2016

Excellent service all around !! I am pleased to call Bristol Toyota my home dealership I am forever grateful for the service that was provided to me by Paula and her staff More

by Tdupint
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Fragata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2016 -

Bristol Toyota responded

Thank you for sharing your positive experience. I will be sure to let Paul know about your comments. Regards, Mike Hills General Manager

March 06, 2016

New Car Purchaser I was a first time customer at Bristol Toyota. I found JR to be very professional and accommodating. He was very easy to work with. I appreciated hi More

by Prospect
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Snow , JR Rocha
Mar 16, 2016 -

Bristol Toyota responded

Thank you for your feedback. Our business is based on truly satisfying customers and the many referrals we get from customers such as yourself. Enjoy your new ride!

March 06, 2016

Excellent Experience I went to this dealership to just look and ended up leasing a car. JR and Paul were great to deal with. No pressure. I would recommend them to anyone More

by camry1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter made the experience quick and easy. He is a wealth of information., JR Rocha
Mar 16, 2016 -

Bristol Toyota responded

I'm glad to hear that you had a positive experience at Bristol Toyota. Please stop by and say hello when you are here again for service. Mike Hills GM

March 06, 2016

Uneven.....but satisfied Our experience was not smooth, but in the end we were satisfied. Our salesperson, Ray is obviously a hard working guy...honest and was easy to deal More

by AJN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Little
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Howard
Mar 16, 2016 -

Bristol Toyota responded

I'm sorry to learn that your total experience was "not smooth", but it appears from your comments that Ray worked hard to straighten things out in the end. We will use your experience to improve our process moving forward. Thanks for purchasing from Bristol Toyota. Mike Hills GM

March 03, 2016

Fun Buying Experience. Great no pressure dealer. Got back to me with good pricing and lease packages. Let me fill out credit app on line. My salesman was knowledgeable an More

by neil22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynda Ramsay
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lotero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Parkos
Mar 16, 2016 -

Bristol Toyota responded

Thank you for your patronage and your feedback. And thanks for referring friends to Bristol Toyota. We will make sure that we provide the same level of service to anyone you refer to use. Regards, Mike Hills GM

February 29, 2016

JR was exceptional Recently purchased a new Toyota Avalon and felt that the service was exceptional. JR showed me numerous vehicles and helped me make the right choice. More

by Dave
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
JR Rocha
Mar 16, 2016 -

Bristol Toyota responded

We truly appreciate both your feedback and your patronage. I hope you enjoy the new Avalon. It's a great car.

February 29, 2016

Great experience With a newborn I found it hard to really shop for a vehicle. I was referred to Kristian Ivy at Bristol Toyota and she made it so easy. I told her wh More

by MVD25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian Ivy
Mar 16, 2016 -

Bristol Toyota responded

We strive to make your purchase experience a positive one and it appears that we succeeded. I'll be sure to let Kristian know about your feedback. Enjoy your new ride!

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