Bristol Toyota

Christopher was so great! He made the car buying process so simple. He answered all my questions thoroughly and was very knowledgeable. He helped me with my first ever lease a He made the car buying process so simple. He answered all my questions thoroughly and was very knowledgeable. He helped me with my first ever lease and made the process simple. He was always pleasant to work with. I didn’t get that icky feeling from other car delearships! Thank you Chris for being the best and getting me into a car I love! More

They were very helpful with trying to get me into a car that I could afford. that I could afford. More

They were truly very kind and helpful. I had all my questions answered and came out with a lovely vehicle I had all my questions answered and came out with a lovely vehicle More

I bought a car and traded in my old one within an hour. I knew what I wanted and they were excellent in helping me. I knew what I wanted and they were excellent in helping me. More

This was our first experience with Bristol Toyota and we would recommend this dealership to anyone. would recommend this dealership to anyone. More

I’ve purchased 3 vehicles at this dealership with the same salesman. Every purchase has been extremely satisfactory with excellent customer service. I have also brought all vehicles to the dealership for same salesman. Every purchase has been extremely satisfactory with excellent customer service. I have also brought all vehicles to the dealership for servicing and have been treated professionally and courteously. Should I purchase another vehicle I will be going back. More

Great experience! Especially being so comfortable with the sales rep. Michael Easton nailed it! Very happy, and love the truck! Especially being so comfortable with the sales rep. Michael Easton nailed it! Very happy, and love the truck! More

I don't like dealing with car dealerships, I've only bought four new cars from dealership in 67 years. However, I will say, Bristol Toyota was much above average. Staff was professional and personable. bought four new cars from dealership in 67 years. However, I will say, Bristol Toyota was much above average. Staff was professional and personable. They had a great vehicle at a reasonable price. More

They were great to deal with very professional an non high pressure ! Im very happy customer! high pressure ! Im very happy customer! More

Pro: Chris Perreault (sales) spent the majority of time with us (paperwork, including for discounts, test drive, etc). He was friendly, patient, personable, responsive to phone calls and emails, helpful. with us (paperwork, including for discounts, test drive, etc). He was friendly, patient, personable, responsive to phone calls and emails, helpful. Also Pro: Jimmy in finance helped me out when we decided to cancel a VSA. I stopped by and was on my way within 10min. I also think he was the one able to provide details on interest for financing when others weren't. Con: finance. We sat in awkward silence while the finance guy worked out payments under different scenarios. It was then up to us to undo the calculation to figure out the bottom line for each option (cost for gap coverage, tire, and VSA). We weren't given a brochure or info on the details of the VSA, even after we signed paperwork and left. It wasn't even explained in the meeting that there are two tiers. I'm pretty sure he said 'it covers everything'. I worked out the line items the day after signing with info I found online (not necessarily up to date), comparing gold with platinum, looked at the average yearly cost of repairs for my make and model. I found online VSA at Toyota are cancellable (full refund within 30 days!). We decided to cancel, and had difficulty going directly to the finance employee who had worked with us/he didn't answer email or phone call as quickly as I'd like (I ended up just walking in at opening to cancel it, which was effective). We also were not given details about how interest was calculated. This gave me a small heart attack when I realized interest for auto loans is typically frontloaded (we're not planning on keeping the loan to term). Thankfully, Bristol Toyota doesn't finance this way. I had to ask directly when we went to pick up the car, after financing. Simple interest, calculated daily. Minor con: we worked with 3 sales reps on 3 days. I'd just ask for Chris in the future, though I'm not sure it really matters much when you already know what you're there for. Overall, highly recommend Bristol Toyota. Ask for Chris, sales and Jimmy, finance. Hope this helps! More