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Bristol Toyota

Swansea, MA

4.8
951 Reviews
Bristol Toyota is not just bigger...it's BETTER! Our family of great employees has helped Bristol Toyota grow and expand for the last 34 years by providing world-class customer service. Bristol Toyota is the only Toyota dealership in New England that has won Toyota's President's Award for more than 33 consecutive years. Please visit our new, state of the art Toyota dealership campus in Swansea, MA., at 2283 Grand Army Highway, Route 6, just off Exit 2 I-195.
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2283 Grand Army Highway

Swansea, MA

02777

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Showing 951 reviews

January 19, 2016

stressfree sales No pressure salesman, finance and letting you know all about the vehicles new tech, I rate them excellent. Very friendly dealership, offer you coffee More

by MikeM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Axtell
Jan 19, 2016 -

Bristol Toyota responded

Thank you for providing feedback on your experience with our dealership. We appreciate your feedback and your patronage. Mike Hills General Manager Bristol Toyota

January 18, 2016

Bought a RAV4 V6, very happy! Great experience! I bought a used 2010 RAV4 V6 today and couldn't be happier. Car is great condition and the sales team was great the entire time. I really felt comfort More

by HeroDanny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Lane, Kerry Parkos, Sharon Jorde
Jan 19, 2016 -

Bristol Toyota responded

Thank you for your patronage and your feedback. It is gratifying to hear from satisfied customers like yourself. Enjoy your new ride! Mike Hills GM

January 17, 2016

Great, timely, experience. I am pleased to give a excellent rating and review for my experience at Bristol Toyata. I was treated with professionalism and timely courtesy. The kn More

by Adam 25
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim lane, Sharon Jorde
Jan 17, 2016 -

Bristol Toyota responded

I'm glad to hear that you were "completely satisfied" with you recent experience and interaction with Sharon Jorde. Thank you for sharing your comments. Mike Hills General Manager

January 15, 2016

Great experience There was no pressure, salesman was very attentive and on top of things. I leased a 2015 RAV4 for a good price and I love the car! More

by Msj40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan 17, 2016 -

Bristol Toyota responded

Great to hear! We'll be sure to share your feedback with Jes Brownell. Enjoy your new ride. Mike Hills GM

January 14, 2016

Visited a bigger dealership but didn't get a better price I've done a lot of business with Bristol Toyota over the years. I always feel like I am getting a fair deal. I had some time before my lease expired More

by Lori P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Gomes, Sharon Jorde
Jan 14, 2016 -

Bristol Toyota responded

Thank you for your repeated purchases here at Bristol Toyota. We appreciate your patronage. Please stop by and say hello when you are ready for service. We are open at our new location in Swansea, MA at 2283 Grand Army Highway, Rt. 6, in Swansea, Mass. Regards, Mike Hills GM

January 14, 2016

Bristol Toyota's sales manager, Paula Fragata Considering a new car? You should talk with Paula Fragata, sales manager at Bristol Toyota. Remarkably, she'll talk to you about your particular needs More

by mikeh
Recommend Dealer
Yes
Employees Worked With
Jan 17, 2016 -

Bristol Toyota responded

Thank you for providing feedback regarding your recent purchase experience with Paula Fragata. I'm glad to hear that Paula exceeded your expectations. Good luck with your new vehicle and please visit us at our new home in Swansea, MA when it's time for service. Regards, Mike Hills GM

January 12, 2016

J.R is the man! I just recently purchased a Toyota Tacoma from this dealership(my 3rd vehicle purchased from this dealership). I am very happy with the truck. Its ver More

by fcastle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Rocha
Jan 14, 2016 -

Bristol Toyota responded

Thank you for your feedback and your multiple purchases from Bristol Toyota. Thanks especially for your referrals to JR Rocha. I'm sure he'll provide the same outstanding service to your friends and family. Regards, Mike Hills GM

January 12, 2016

New car lease Jes was very helpful in getting me the best deal possible at the end of my lease. I am very happy with my new Toyota Corolla! More

by Radigreg1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jes Brownell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2016 -

Bristol Toyota responded

Thank you for your patronage and your feedback. We appreciate your business. Enjoy your new Corolla. Mike Hills GM

January 12, 2016

Overall experience with the employees at Bristol Toyota. Always treated respectfully and able to agree on reasonable purchases. Have been trading with them for over 25 years and continue to do so. Currently More

by Charliehorse 75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jes Brownell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2016 -

Bristol Toyota responded

Thank you for being such a long standing and loyal customer. We truly appreciate your patronage. Regards, Mike Hills GM

January 12, 2016

Don't buy an "off brand" car from them The salesman was great. The sales staff, F&I guy, even the receptionist was great. My negative experience comes from the way they handled the situatio More

by VolvoRguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Dandrea
Jan 12, 2016 -

Bristol Toyota responded

I an familiar with your situation and want to respond publicly to your situation. It is unfortunate that the pre-owned Volvo that you purchased broke down shortly after you purchased it. We immediately offered to diagnose and repair the Volvo under warranty if the vehicle were returned to our dealership. Since you worked for a dealership group that included the Volvo franchise, you elected to have it repaired at your own company's dealership. Bristol Toyota mailed you a check for an amount that was substantially more than it would have cost to have it repaired at our facility. I apologize for the inconvenience of the breakdown and for what appears to have been a breakdown in communication.

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