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California Motors Direct - Santa Ana

Santa Ana, CA

3.3
80 Reviews

2345 N Grand

Santa Ana, CA

92705

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Showing 80 reviews

August 05, 2020

Went to test drive a car, we were passed around from salesman to salesman. While looking at the lot there were cars that look like they've been in accidents or at a cheap car auction, a few cars even ha More

by dsearch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Aug 15, 2020 -

California Motors Direct - Santa Ana responded

Hi, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you to discuss your experience in further detail. Please call or email me 909-529-5900 / kenny@cmdocx.com. Thank you!

Aug 15, 2020 -

dsearch responded

Kenny, seems like you are an automated response to everybody. And I have seen others complain about similar issues. If you really strive to have great customer service put cars on the lot that are not prior accident cars and everything works on the car. If everybody's complaining about that issue, clearly that you're not making improvements.

July 28, 2020

Do not buy a car from these people.. they took $312.51 from my sons bank account to make the first payment because the car was not fully funded. To our surprised Westlake called my son indicating that h More

by MADMAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Fernandez, Carlos Salazar
Jul 30, 2020 -

California Motors Direct - Santa Ana responded

Hi, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you to discuss your experience in further detail. Please call or email me 909-529-5900 / kenny@cmdocx.com. Thank you!

Aug 05, 2020 -

MADMAR responded

I want to thank Kenny for assisting me in this matter. He actally listened and followed thru. He resolved an issue Dave at the Santa Ana office was unwilling to help with for weeks but Kenny took care of it in a matter of days and my son received the appropriate credit!!! Thanks again Kenny!!!!

Aug 15, 2020 -

California Motors Direct - Santa Ana responded

I'm glad I was able to help. Thank you for the comment.

May 29, 2020

I am having such a hard time trying to contact the district manager Mr. Arnold. The sales man refuse to give me Mr. Arnold last name. I have a auto fraud case with them . I was advised by the bank t More

by Vitalina Coria
Recommend Dealer
No
Employees Worked With
Ulysses Garcia,
Jun 28, 2020 -

California Motors Direct - Santa Ana responded

Hi Vitalina Coria, my name is Kenny in our Customer Service Department. Thank you for sharing you experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you over the phone to discuss your experience in further detail. Please give me a call at your convenience 909-529-5900. Thank you!

May 17, 2020

I have called few times trying to ask info about two cars they got , no info and no return calls , very roud and sound like they dont wanna anything but the " sell me that car no Qs ask" , Good luck if u s More

by vegas9
Recommend Dealer
No
Employees Worked With
mark and onther roud guy
Jun 28, 2020 -

California Motors Direct - Santa Ana responded

Hi vegas9, my name is Kenny in our Customer Service Department. Thank you for sharing you experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you over the phone to discuss your experience in further detail. Please give me a call at your convenience 909-529-5900. Thank you!

February 24, 2020

I paid a $500 deposit on a Sunday and was asked to bring in a cashiers check for the remaining balance of $10,676. Monday I went to the bank to secure the cashiers check however the banking information I g More

by Stolenidentity
Recommend Dealer
No
Employees Worked With
Christian, Gus
Jul 11, 2020 -

California Motors Direct - Santa Ana responded

Hi Stolenidentity, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you over phone to discuss your experience in further detail. Please give me a call at your convenience 909-529-5900. Thank you!

September 17, 2019

HIGH POWER MANIPULATION TACTICS BANKING OFF THE VULNERABLE This dealership needs to be shut down. They act as if they are all about quality, integrity, honesty and transparency, but they are opportunists banki More

by TheyRSmokeNMirrors
Recommend Dealer
No
Employees Worked With
David, Allen
Jul 11, 2020 -

California Motors Direct - Santa Ana responded

Hi TheyRSmokeNMirrors, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you over phone to discuss your experience in further detail. Please give me a call at your convenience 909-529-5900. Thank you!

July 21, 2019

Shady people Liars and lazy mechanics. They’ll sell you messed up cars and don’t really care that you’re driving off with precious cargo in your car (kids) with a More

by Dontmesswithmamabear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnny and Sako
Jul 11, 2020 -

California Motors Direct - Santa Ana responded

Hi Dontmesswithmamabear, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you over phone to discuss your experience in further detail. Please give me a call at your convenience 909-529-5900. Thank you!

July 02, 2019

DO NOT TRUST THIS DEALERSHIP DO NOT TRUST THIS BUSINESS. Highly unethical and guilty of fraud. Fraud is defined as "Wrongful or criminal deception intended to result in financi More

by Ryan H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan
Jul 11, 2020 -

California Motors Direct - Santa Ana responded

Hi Ryan H, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you over phone to discuss your experience in further detail. Please give me a call at your convenience 909-529-5900. Thank you!

February 25, 2019

Cars are terrible! Had a "appointment" for a Saturday viewing of a volt. Got there at 1130, asked for "Gus" he said he was busy but would find someone else to help me. H More

by dpclass001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gus
Jul 11, 2020 -

California Motors Direct - Santa Ana responded

Hi dpclass001, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you over phone to discuss your experience in further detail. Please give me a call at your convenience 909-529-5900. Thank you!

January 26, 2019

Their nice, but don't care once its sold. I have purchased a vehicle at the California Motors Direct in Montclair, Ca. I will say that for the most part, the vehicles sell themselves, they ha More

by FastLane928
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Luis was nice, Jonathan's not trustworthy.
Jul 11, 2020 -

California Motors Direct - Santa Ana responded

Hi FastLane928, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you over phone to discuss your experience in further detail. Please give me a call at your convenience 909-529-5900. Thank you!

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