CarMax

Selling car Sold car at car max. Staff very professional and courteous. Was given a good price hundreds of dollars more than the competition. Very easy and quick Sold car at car max. Staff very professional and courteous. Was given a good price hundreds of dollars more than the competition. Very easy and quick process. . Would highly recommend. More

Dont buy from carmax!!! We are paying for a car that we don't drive. Our engine is going out and is still under warranty. Because we don't have oil change receipts they wont replace the engine. Our oil don't drive. Our engine is going out and is still under warranty. Because we don't have oil change receipts they wont replace the engine. Our oil is changed by a family member so there is no receipts. Our car has been in the shop with car max twice before for overheating so you would think to check if oil was the problem .. we still owe at least $8000 left but they won't put us in a different car and transfer the balance over to the new car. .. were stuck !!! More

DO NOT BUY A CAR AT CARMAX!! We paid cash for a VW Beetle for our daughter’s 16th birthday—the report the salesman showed it had been a rental car with no accidents. While we driving it to park it until her for our daughter’s 16th birthday—the report the salesman showed it had been a rental car with no accidents. While we driving it to park it until her birthday, it was making a popping noise. We talked to CarMax, they told us to take it to a VW dealer for repair, and the dealer would bill CarMax directly. We got a call from the dealer saying they couldn’t fix it on the warranty because it had been in an accident. So we try to get another car from CarMax, no luck. On top of that, it’s going to take 2-3 weeks to get our money back. Our daughter’s birthday is next week and she has no car, and we don’t have the money to buy another one until we get the check. I know two other people that this happened to. By the way, the car we returned to them still says it’s accident free. More

The MOST unprofessinal organization I've ever encountered! July 10, 2020 SALES VISIT - USED "The MOST unprofessional organization I've ever encountered!" - Never Again! I supposedly reserved and purchas July 10, 2020 SALES VISIT - USED "The MOST unprofessional organization I've ever encountered!" - Never Again! I supposedly reserved and purchased a 2013 Mercedes CL 550 only to be told that somebody else purchased it. How is that possible? Well, I will tell you how. The staff at CarMax-South Broadway in Littleton, Colorado, went into the system and deleted my reservation, profile, and financing application and sold the vehicle to another customer. To add insult to injury, CarMax staff (Zaira R.) had the nerve to contact me asking if I was willing to purchase another vehicle with a much larger price tag. You have to be joking! I will never do business with CarMax and I highly recommend anybody who reads this, to not give them your business, either. I honestly have never encountered anything like this in my life. More

Had a vehicle transferred to Carmax Easthaven CT. Test drove it and asked for service to check on an issue ( shaking when at a stoplight). Kept checking on the progress for a week and was told, "we are sh drove it and asked for service to check on an issue ( shaking when at a stoplight). Kept checking on the progress for a week and was told, "we are short handed but they would get to it". 1 wk later was on my way to purchase the vehicle, after being told "it all checked out", and was informed it had been sold today to someone else. The sales associate showed no concern, " I didn't sell it , someone else sold it" and he then immediately said I could transfer another car for you. Really , that is how to deal with a customer. They would not allow me to talk to a manager and obviously don't care about customer service. Do Not Buy From This CARMAX DEALERSHIP- EASTHAVEN CT. More

Don't buy any car from this dealership!! I bought a 2012 S550 with 35k miles. Right from start the car had transmission problem. I took it to Benz of monterey for repair. They paid for it. Six months later S550 with 35k miles. Right from start the car had transmission problem. I took it to Benz of monterey for repair. They paid for it. Six months later the engine light came up. I took to 3 different places no one could tell me why. I took back to Benz of monterey and technician told me found debris in the engine. It means the car had engine problems and was unsuccessfully repaired. It got so bad, that last year I bought 2016 S550 from Benz of monterey. They sold me a junk for $35k. Don't buy a car from this dealership!! More

Paid to have a vehicle transferred closer and assured me it was reserved, they sold it once it arrived. They said it was a computer error. it was reserved, they sold it once it arrived. They said it was a computer error. More

DONT WASTE YOUR TIME!PRE APPROVED AND GET THERE CAR WAS DELIVERED FREE AND NEVER WAS APPROVED ,THEN NEVER CALLED I HAD TO KEEP CALLING THEM THEU ANSWER SERVICE .JUST YO MUCH TO EVEN WRITE ABOUT THIS PLACE DELIVERED FREE AND NEVER WAS APPROVED ,THEN NEVER CALLED I HAD TO KEEP CALLING THEM THEU ANSWER SERVICE .JUST YO MUCH TO EVEN WRITE ABOUT THIS PLACE ..THEY LIE frustrated!!! More

Clayton county ga service division.Mr Robert took in for service Jeep Renegrade left without oil change or check and repair. Referred to dealer Landmark Morrow Ga Jason and his manager just as worst. NEVER service Jeep Renegrade left without oil change or check and repair. Referred to dealer Landmark Morrow Ga Jason and his manager just as worst. NEVER Leave you car with them. SERVICE Dept Awful.... More

Do not use carmax worst dealership ever I repeat do not use carmax you will regret it. Worst customer service and they don't deliver the cars in a timely manner and they try and sell you a car before they use carmax you will regret it. Worst customer service and they don't deliver the cars in a timely manner and they try and sell you a car before they even have the title then ask you to find another vehicle More