CarMax

Coved-19 help Right before COVID-19 started, I bought a luxury car at Carmax. Carmax did the financing and took care of everything to make sure that the deal is ma Right before COVID-19 started, I bought a luxury car at Carmax. Carmax did the financing and took care of everything to make sure that the deal is made. Everyone were so nice, I felt like I got a good deal and that I did business with a great company. Like The majority of the world, I too suffer financially from COVID-19 circumstances. I lost my company and my income. I had called Carmax asking for their help due to the situation. I offered to return the vehicle, since I just got it a few weeks ago. I offered to reduce the interest charges or the get some discount for the car, to be able to lower my monthly payments. To my surprise instead of helping me they said no to everything I suggested and are trying to make more profit on my expense. Each and every single solution I was offered involved me paying more money which does not help at all with the current situation. All creditors have been nothing but supportive with their clients during these tough times. All banks, credit card companies, even private lenders are doing the very best they can to assist their clients go through this pandemic. I must say I am amazed, insulted and I even feel humiliated somewhat. I feel bullied by the company that I trusted and did business with. A company who is trying to present itself as a company for the people. I now realize that Carmax is nothing but a coldhearted corporation who would do anything and would hurt anyone to make an extra dime. This is not the behavior of a community service driven company! Sincerely, NT carmax account # 35513662 More

CarMax Parker— extremely disappointed in trade-in value on 2013 Jeep Grand Cherokee Overland Summit. Highly mileage but one owner with no accidents at all. on 2013 Jeep Grand Cherokee Overland Summit. Highly mileage but one owner with no accidents at all. More

THEY LIED. THEY DENIED. THEY DRAGGED THEIR FEET. -10/10 I never write reviews, but figured I would help people not make the most expensive and stressful descisions they will ever make. Bought a car I never write reviews, but figured I would help people not make the most expensive and stressful descisions they will ever make. Bought a car, day 1, leaves me stranded on the highway at midnight coming home from work. Clutch blew out. Takes 3 weeks to get a diag complete. Dragged their feet. Fought me on not only a full return but also the extended warranty i purchased. The car went out a second time, same issue, 2 weeks later. Again stranded on the same highway. I take it to another mechanic, they show the engine itself was faulty and the whole transmission had to be replace. Once again they fought me! Had to pay deductible because i couldn't afford to fight them too long. Clutch just went out A THIRD TIME in 2 years! Tried to apply my extended warranty. But they said it was no longer covered after 75k, which means i was only covered for 30k. When they specifically told me it was covered for 75k of my own driving. save yourself the heartbreak and stress. I'm only 25 and their car and customer service has made my hair gray! More

CarMax did me wrong. Only gave me 21000 when I needed 23000 for pay off. Now it's on their website for 29000. Won't use them again for their 'fair' pricing. 23000 for pay off. Now it's on their website for 29000. Won't use them again for their 'fair' pricing. More

I purchased a 2016 Ford escape not knowing there was a rebuilt transmission because of my bad credit rating for helping others my monthly payments is ridiculous. The car already had 46,000 miles + a rebu rebuilt transmission because of my bad credit rating for helping others my monthly payments is ridiculous. The car already had 46,000 miles + a rebuilt transmission without my knowledge from the sales department. I feel the price tag was way too high considering the mileage and the rebuilt transmission. Thanks for your total dishonesty. More

sold me a bad vehicle knowing it was issue sold me a vehicle with know transmission issue. put me off when called for appointment and then told me I went over the 4k miles warranty( was not whe sold me a vehicle with know transmission issue. put me off when called for appointment and then told me I went over the 4k miles warranty( was not when called) . found out that they knew because they had taken it to local dealership for transmission issue. told me 4800.00 to fix( ive had less than 30 days) When I pressed they refused to get me with higher level of management and said they would do for 2400.00. Ive been in automotive repair for 29 years - found out this is know issue for this model and that it only needs a torque conv. and fluid flush. They rip you off on price , stick you on the int. rate and then nail you with repair of a known issues prior to sale . another customer on the CarMax shuttle was having same issue with a Chevrolet that they stuck him with cost of known issue prior to sale. More

Contracts are POINTLESS ! BE CAREFULL !!! I bought a car 3 months ago thru CarMax autofinancing. 2 weeks ago i had a accident and my insurance company has stated car as total loss. They gave m I bought a car 3 months ago thru CarMax autofinancing. 2 weeks ago i had a accident and my insurance company has stated car as total loss. They gave me 2 option, to keep the vehicle and to pay CarMax value of car before accident - salvage value = 3221$ Or they want pay to carmax 4500$+ and they keep the vehicle. I choosed the option 1. But talking with CarMax about a option to use that check of 3221$ to repair the car, they told me that if i want to keep the vehicle i have to pay 7000$+ (remaining balance of the lease) When i asked them where is that stated in the contract, that they are allowed to request full amount in upfront if i have any damages on car, they put me on hold for 1h30min and transfered me over 2 departments in that time. At the end i was talking with "supervisor" and she "explained me" that it is stated in their internal policy which is not available on their website neither do in my contract/paperwork that i got from them. She said that i never signed and never was awared of that, and i dont need to sign something like that but i cannot get access to my car if i dont pay 7000+$ in upfront. Now i have to hire the lawyer and to go on court with this company while my car is not in my possession and im still paying monthly rate for car and for insurance. Im using my car to work for UberEATS, DoorDash , PostMate. I cannot work , and i have to pay car in one week! Again, i never was awared that they are allowed to request payment in upfront remaining balance if i have ANY damages on the car, even if that is a total loss (i have already ordered parts to make car drive able) I NEVER SIGNED SOMETHING AS THAT, I NEVER WOULD! These information are not available ANYWHERE on the date 20. February 2020. ! I dont know how that can be legal ! Im considering this as heavy fraud ! ontracts about buying a car are long, but there is NEITHER THE ONE section talking about that they have law right to do this. I dont understand why they acted as this in my situation because i would keep paying my monthly rate and after my lease is over, title of the car would be mine as the car ofc. So it is not really matter for them in what condition car would be. But i cannot accept that there is some "INTERNAL POLICY" where customer is not awared of anything what is in there and it is affecting the whole contract that i have signed with them. Why we are signing the contract anyway ?? when they can write whatever they want in their "INTERNAL POLICY" More

Lied and sold car with recall. I asked about a specific recall. They said it was fixed. Less than a week later I almost crashed because the car started to shake uncontrollably because of the recall they sa recall. They said it was fixed. Less than a week later I almost crashed because the car started to shake uncontrollably because of the recall they said was fixed.im angry beyond belief. They put me and my family in danger. More

I bought a vehicle at Carmax in October, when test drove it the brakes squealed and the sales rep said surface rust, wiper blades were streaky- brand new he’s said, replaced 2 tires at inspection- both on t it the brakes squealed and the sales rep said surface rust, wiper blades were streaky- brand new he’s said, replaced 2 tires at inspection- both on the right side, left side were low on tread & dry rotting, and Christmas Day the car leaves me sit- dead battery. Didn’t stand behind 90 day warranty for any of it. I love the car but hate that I had to put more money into within 60 days. Never again More

Friendly and no pressure sales person - Excellent We had an excellent experience working with Zac at Carmax in Merriam Kansas. He was so patient and considered all our requirements. He really was a We had an excellent experience working with Zac at Carmax in Merriam Kansas. He was so patient and considered all our requirements. He really was a very pleasant person to deal with, and I highly recommend this sales person. I wish we could have purchased the car from his dealership but ultimately we found a car elsewhere. We will definitely be back when another vehicle is required. More