CarMax

Bad experience My experience with Carmax has reinforced my dislike for buying a used vehicle from a dealer. In February of 2019 my wife and I bought a 2010 Honda My experience with Carmax has reinforced my dislike for buying a used vehicle from a dealer. In February of 2019 my wife and I bought a 2010 Honda from Carmax. Fortunately we bought the extended warranty because the car only had a 30 day warranty. We had the car a few weeks when the horn quit working. I took the car to Carmax and was told the parts had to be ordered and I would have to bring the car in again. After two visits of 11 miles each way the horn was fixed. About a month later the air conditioner quit working. I took the car to Carmax and they charged the air conditioner with refrigerant and the air conditioner worked good for a few weeks. I took the car to Carmax again to get the air conditioner fixed and was told they would have to keep the car several days due to shortage of parts so I had my wife come and pick me up at Carmax. A week and a half later we went to get the car. Before my wife even got out of the parking lot the air conditioner quit working. When I took the car back again I was told that they didn't test drive the car to be sure the air conditioner was working. Two more 11 mile trips to Carmax. While we waited again to get the car fixed we decided to sell the car back to Carmax at a big loss. All total we put 1500 miles on the car from the time we bought it in February 2019 until we sold it back to Carmax in October 2019. I estimate that at least 100 of these miles were from driving back and forth to Carmax. More

Palm Desert location, I had an appointment which they confirmed by text but would not reschedule. The digitally recorded answering service is extremely low quality and very hard to listen to, in addition confirmed by text but would not reschedule. The digitally recorded answering service is extremely low quality and very hard to listen to, in addition to the fact that it does not work.Automated service never answers after 20 minutes on hold. Try to use the call back service it doesn’t work either. Terrible service More

Stay far far away from carmax. I purchase a vehicle from them in 7/2012 only to find out tonight after trying to trade it in on a new vehicle that they never disclosed that the vehicle had structural damage them in 7/2012 only to find out tonight after trying to trade it in on a new vehicle that they never disclosed that the vehicle had structural damage in March of 2012. More

Matt F After having a real bad experience at CarMax, and contacting them I got a call from Matt F the manager, Matt went above and beyond to rectify the sit After having a real bad experience at CarMax, and contacting them I got a call from Matt F the manager, Matt went above and beyond to rectify the situation. Happy customer More

complete waste of time Do not go there to have your car appraised they will low-ball the crap out of you to try to get your car cheaper. I have a car I just paid $6,000 for Do not go there to have your car appraised they will low-ball the crap out of you to try to get your car cheaper. I have a car I just paid $6,000 for those jerkoffs try to offer me $3,000 for it they're lucky I didn't flip the table n freak out. complete waste of time. And you can tell by the guys that work there and how they talk about cars are completely oblivious. Don't recommend ever going there More

Extreme Rust on a $40K Denali Purchased a Denali Truck from Carmax in Greenville. Took it to GMC to be inspected and they found an extreme amount of rust on the underbody and roto Purchased a Denali Truck from Carmax in Greenville. Took it to GMC to be inspected and they found an extreme amount of rust on the underbody and rotors. Wish I could upload the pics on this website. Here is the vin 3GTU2PEC1GG119916 and stock# 16999730. Do not buy this vehicle or a car from Carmax until they go back to their old inspection process. More

Stealing your belongings from car They stole my Gps from my car and told me they haven’t found anything. Worst Not a very good customer treatment pretty rude and harsh but that’s nothi They stole my Gps from my car and told me they haven’t found anything. Worst Not a very good customer treatment pretty rude and harsh but that’s nothing in comparison to a stealing More

Worst service department Our sales person mislead us about a tow package being on the car. On top of that we were told CarMax was ordering us 2 keys fobs. This was not the cas Our sales person mislead us about a tow package being on the car. On top of that we were told CarMax was ordering us 2 keys fobs. This was not the case!! We had to make an appointment and then they ordered ONE key fob. Very disappointed!! My whole experience was terrible. On top of that, we have had the new/used car for 2 weeks and the brakes are bad. So tell me why they wouldn’t have checked the brakes prior to selling!!?? I am sitting in the service department now and they are telling me it’s going to take an hour to diagnose bad breaks!!! What the heck!!?? So then after they diagnose, I then have to make another appointment to have brakes fixed!?! Meanwhile my family isn’t safe due to bad brakes!!! xxx More

They do not inspect vehicles before selling them! If you can buy from somewhere else, DO IT! RUN AND DON'T LOOK BACK!!! They crashed one of our cars on the lot, then sold us another that had a RODEN If you can buy from somewhere else, DO IT! RUN AND DON'T LOOK BACK!!! They crashed one of our cars on the lot, then sold us another that had a RODENT NEST under the hood, LEAKING OIL, electrical problems, etc... I called to make an appointment to get it checked, and they told me it would take at least 10 days to get it in there!!! They truck is less than 2 weeks old (conveniently broke down after the 7 day period) and they expect me to wait that long for things that should have been dealt with before it was put up for sale. This leads me to believe THEY DID NOT INSPECT THE VEHICLE BEFORE RESELLING IT!!!! The vehicle also has this blackish powdery substance all over under the hood. Don't bother calling the 800 number, they're just a feel good hotline that takes a memo and sends it to the same people who are causing the problems. So they finally take the truck in to get repaired and they don't bother to call me and update me, nor provide me a loaner vehicle... RUN AWAY AND DO NOT BUY FROM HERE!!! After the sale you are just a piece of trash to them More

I was ripped off- wish I could give ZERO stars! Took my 2018 Dodge Charger to CarMax Phoenix-Gilbert for an appraisal. Located a 2018 Jaguar F-pace at a CarMax location in Florida. The car was previ Took my 2018 Dodge Charger to CarMax Phoenix-Gilbert for an appraisal. Located a 2018 Jaguar F-pace at a CarMax location in Florida. The car was previously used as a rental, had low miles and appeared to be in pristine condition, according to the photos and description. I agreed to pay a $915.22 transfer fee to have the vehicle shipped to Arizona. The salesman, advised me it may take up to 3 weeks to receive the vehicle, I was not obligated to purchase if I was not satisfied with the vehicle and the transfer fee was non-refundable. I verbally agreed to these terms solely on how the car was advertised on CarMax.com. Tuesday, 7/30/19, my boyfriend drove to CarMax Phoenix-Gilbert to inspect the vehicle while I was at work. He called me via FaceTime to tell me the exterior of the vehicle had significant scratching/scuffing and did not match the pictures of the vehicle I thought I was purchasing. He walked around the entire vehicle identifying scratches, bad touch-up paint and scuffing. He also took 8 photos for reference. I was completely misled- the vehicle in the CarMax.com photos did not match the actual car itself. The CarMax.com description did not indicate ANY cosmetic blemishes like the scratching on the hood, roof and sides of the vehicle, or the peeling paint along the rear bumper. On 7/31/19 I requested a refund in the amount of $915.22 for the vehicle transfer fee. I was contacted later that day by CarMax Phoenix-Gilbert representative. I explained the situation and requested to be reimbursed. Efran stated the VIN number and mileage matched that of the car in the CarMax.com listing. I explained while I understand the numbers may match, the photos do not. I would not have paid the $915.22 transfer fee had I known the true condition of the car. Still, he refused to refund me. I then asked for their dealer license number, which he stated he was 'not in the position to be giving that information out'. I asked to speak with someone above him who could provide this information, he replied stating there wasn't anyone who could do this. I Called CarMax customer relations immediately after ending the phone call. The rep I spoke with was pleasant, I explained the situation and she advised she would follow up with the CarMax Phoenix-Gilbert manager and call me the following morning between 8am-9am local time...she didn't call until 4:30pm. When I did finally speak with her, she repeated the same thing as before- they would not refund me. I asked to speak with someone above her, but she stated there was no one higher than her (obviously a lie). The 'Customer Service' department (if you can even call it that) was a joke, they were ZERO help. This was my first experience with CarMax and will certainly be my last. I will never recommend this company to anyone. CarMax, be advised- I have already filed a consumer complaint with the Arizona Attorney Generals office, and the Better Business Bureau. I gave you multiple opportunities to rectify the situation but you refused. More