CarShop - Hatfield

Disappointing We purchased a vehicle from Carsense hatfield in Mid-November 2016. Steve Massey was our sales rep. He was initially very helpful. until we declined h We purchased a vehicle from Carsense hatfield in Mid-November 2016. Steve Massey was our sales rep. He was initially very helpful. until we declined his add-on insurance package - then he quickly handed us off to someone else to finish the process. Perhaps he was upset he wasn't making commission from the sale. Anyhow, attempted to contact Steve 5 times over the course of a month. Never returned my calls or e-mails. My wife ended up driving on expired tags until I called and asked to talk to someone who would help me. Steve was bold enough to ignore me and then contact my wife asking for a good review. He also was supposed to find us a spare key for our vehicle, he never did that either. When we purchased the car Steve said he would take care of some dirt that I noticed inside one of the vehicle's speaker. Guess what, that wasn't taken care of either. I will never go back to Carsense in my life. Steve was unprofessional and made the process very frustrating for my wife and I. One positive is that the service dept and title clerk Yvette were very helpful when I was in need. More

Talked down to. The guy I was given talked down to me. He also didn't explain why my trade in was given such a low value. Let me explain here real quick, i had a f The guy I was given talked down to me. He also didn't explain why my trade in was given such a low value. Let me explain here real quick, i had a fender bender and was looking for a new car. I hadn't contacted my insurance company yet to get the hood fixed. So instead of telling me that because of the damage on the hood the trade in was valued at this amount it would cost me x to trade it in. So, not only was this guy talking down to me, he was also trying to take advantage of me. So between this jerk off and the way i was treated by other staffers, i would never recommend them again. More

Love my car, but long and clunky process!! I visited this location on a Saturday morning. It was super busy with lots of customers and sales people. I had an appointment at 10 AM with Aaron, t I visited this location on a Saturday morning. It was super busy with lots of customers and sales people. I had an appointment at 10 AM with Aaron, to test drive a Honda CRV. He basically handed me the keys and told me to take it for a spin while he went to tend to other customers. I came back and really didn't like the car so I asked him about the Nissan rogue and the Chevy equinox. He let me drive the Rogue first, then the Equinox. I decided on the Rogue. From here, the process gets very confusing and long. After the mounds of paperwork for the credit and trade-in, I continually waited (and waited) and dealt with multiple people during my time there. Aaron was busy bouncing back and forth between me and other clients. I got a great price for my trade-in, as well as on my new Rogue, and never felt pressured into buying the car or the maintenance plans. But I wasted my whole Saturday there, and felt like I was just another "number", which is how they are different from traditional dealerships. I guess you have to weigh getting a good deal with spotty service, or get hounded by a dealership. Aaron was nice and friendly, so this review is nothing against him, it's more about the whole process . More

Refreshing experience I had gotten rave recommendations about CarSense from a local at work when I mentioned I was in the market for a car. She had bought every car she's o I had gotten rave recommendations about CarSense from a local at work when I mentioned I was in the market for a car. She had bought every car she's owned from them, as did everyone in her family. After walking in the door, they basically gave us the keys to take a test drive ourselves. Never a pitch or pressure. Such a delightful change from the average dealership experience. More

Car Sense just makes sense This is the second vehicle I have purchased from Car Sense in Hatfield, PA . On this occasion I worked with Bumper and Todd...two of the friendliest, This is the second vehicle I have purchased from Car Sense in Hatfield, PA . On this occasion I worked with Bumper and Todd...two of the friendliest, pressure free people I have ever dealt with when purchasing a vehicle. When we got there, Bumper was very busy with other customers, but he still took the time to find out what I was looking for both vehicle wise and financially. He took the time to educate me and let me test drive many different vehicles. Once I made my decision he handed me off to Todd. As a backstory, we got there very late and by the time Todd started contacting the banks, many of them were closed. Todd asked us to wait until the next morning because he wanted to get us the best rate possible. Fast forward to the next day...not only did Todd get us a much better rate, he and Bumper also had the vehicle delivered to my home with a full tank of gas. The delivery person, Tracy was extremely respectful and nice. I filled out the paperwork in no time and couldn't be more pleased with the entire experience. I simply cannot say enough good things about my experience. Seriously, what other used vehicle dealership personally delivers your car to your front door? I was treated like I was buying a 100K Mercedes, not a 2014 Jeep Cherokee. Thanks again to both Bumper and Todd for making this such an easy and rewarding experience! More

Best Car Buying Experience EVER!!! If looking for a well maintained used car, you Must go to Carsense in Hatfield! Staff is great, friendly helpful and not pushy at all. Went in not sur If looking for a well maintained used car, you Must go to Carsense in Hatfield! Staff is great, friendly helpful and not pushy at all. Went in not sure what car or SUV we wanted. Keith Gallen our salesman was incredible. After a few questions helped us narrow it down to a few options. We then were given time to test drive multiple vehicles. Never felt pressured to hurry up and make a descision. No pushy sales tactics at Carsense, they seem to genuinely care about helping customers find the the best possible car in their price range. Absolute best thing is there truly is no haggling over price!! What a new experience!! I will always come back to Carsense they have many cars with very low mileage if you want a newer car without the new car buying nightmare of haggling for hours,then Carsence is for you! Keith our salesman was incredibly knowledgable, patience and fun to work with. He made the experience a true pleasure! Thank you so much Keith we love the "like new" Nissan Maxima and when it's my turn for a car I will come back to you! I would highly recommend Carsense and Keith to everyone. More

Managers Don't Exist Bought what was supposed to be a 2016 AWD Compass on deliver turned out to be 2WD. Exchanged for another car that the service manager had out. They st Bought what was supposed to be a 2016 AWD Compass on deliver turned out to be 2WD. Exchanged for another car that the service manager had out. They still don't know Saturday now Monday 11:30 when the car will be back. No loaner was offered. No manager apologized nothing was offered to compensate the 6 plus hours wasted in the dealership plus time waiting on the Jeep to be detailed and inspected. I'm now carless 5 months pregnant with a 5 year old at home. I've gotten much better service on cars I spent much less money on. I really wanted to like this place warranties are great. I found no time was saved with the no haggle deal. This really isn't the fault of the salesmen just poor management. More

Great ExperianceQ I have purchased many cars over the years, and have always stayed away from any dealers that were not associated with a major car manufacturer due to I have purchased many cars over the years, and have always stayed away from any dealers that were not associated with a major car manufacturer due to horror stories I have heard. Too be honest, I visited a minimum of 6 dealers on Saturday and had no intention of going to CarSense. I happened to be at a Toyota dealership close to CarSense and decided to stop in just for the heck of it. I went in with the preconceived idea that CarSense would be a rip-off and would have nothing that would interest me, or if they did the price would be outrageous. I will have to admit that CarSense completely surprised me. I am very happy with my purchase so far. I had a very minor air conditioning issue right after my purchase and I was sure I would get the runaround since this was an “as is” vehicle. Boy was I surprised. These guys were amazing and took care of the issue right away. Hats off to CarSense. Both Rick Day the General Manager, and Kurt Foster the Service Manager addressed my issue immediately and even offered to pick up the car at my house and provide a loaner car while they fixed the minor issue. I decided to decline the offer and drop the vehicle off myself since I had another vehicle available, however the offer war greatly appreciated. I would also like to compliment my Sales Consultant, Nichole Thompson. She was a pleasure to deal with and was not the typical high pressure salesperson that I always seem to get when in the market for a vehicle, and despise dealing with. The entire Car Sense team was a pleasure to deal with which in my past experiences is not the normal. I highly recommend Car Sense. Because of their great service, I will use them from now on to service and maintain both of my vehicles. More

Tremendous customer service! We went to Car Sense with the intent to try out a number of different vehicles since we did not have a strong opinion of what I wanted. When we arrive We went to Car Sense with the intent to try out a number of different vehicles since we did not have a strong opinion of what I wanted. When we arrived, we were greeted by Tim Gray. After Tim checked in with us, we were left to wander the lot without a salesperson extolling the virtues of every car we saw. As we checked car after car, Tim was extremely knowledgeable about the cars we were looking into and helped us narrow our focus down based on what our needs were. Tim checked in with us to let us know when cars we were interested in arrived on the lot and made sure that all of our questions and concerns were answered. Car Sense Hatfield was a great place to shop and we would recommend them to anyone. More

Owning up to their mistake Car sense advertised a vehicle with a third row seat... Purchased vehicle and went to use extra seating but car actually did not have it? Car sense ad Car sense advertised a vehicle with a third row seat... Purchased vehicle and went to use extra seating but car actually did not have it? Car sense admits to advertising incorrectly... Asked what could be done - $800 and keep car as is OR the option I took which was purchase another vehicle from them (With 3rd row)... Paid more for car and paid for tags/registration and car sense paperwork fees twice... Was not made completely whole here... But on the positive, I have a new to me car with a third row... And, our sales person was great to work with, made the original car buying experience enjoyable... More