CarShop - Hatfield

This dealership makes you believe they have fair and no haggle pricing. I traded a vehicle which needed no reconditioning meaning that it had very low mileage,new inspection and never driven in the rain an haggle pricing. I traded a vehicle which needed no reconditioning meaning that it had very low mileage,new inspection and never driven in the rain and stored in the winter. They told me it was only worth a certain dollar amount and now I find out they are selling it for a no haggle price which would be a $5000.00 profit. It makes me wonder if they made $5000.00 profit off the vehicle I purchased from them. I understand they are in business to make a profit BUT a potential $10000.00 off one customer! Really! I feel they made enough money off of me and I WILL NOT BE SPENDING A DIME IN THEIR SERVICE DEPARTMENT! More

I am writing to tell you how much I appreciate the way my I am writing to tell you how much I appreciate the way my purchase at CarSense was handled these past two weeks. The salesmen, David Little, gets a I am writing to tell you how much I appreciate the way my purchase at CarSense was handled these past two weeks. The salesmen, David Little, gets a tip of the cap from me for his professionalism and courtesy during a time of great stress for me. I greatly admire the way he helped me out and I wish to thank him and the entire CarSense organization. My BMW325i was totaled on Dec. 31st by another driver who wasn’t paying attention. I had been hoping the insurance company would have my BMW fixed, but it would have cost more to fix the car than it was worth, so they agreed to pay me $8500 for my old car. I had been driving a rented car for about 10 days by the time this decision was made and I was told by my insurance agent I should try to purchase a replacement car as soon as I could. I found a low mileage 2013 Hyundai Sonata on the CarSense website for $17,550 and contacted Dave Little that evening and made arrangements to see the car the next day, Friday, Jan. 11th. After a test drive, I put a $500 down payment on the car. The claims adjuster for my insurance company asked me to sign and mail some official documents for him turning the title of the BMW over to Nationwide. This process took several days. I was told by the adjuster the funds for my damaged car would be wired electronically once the paper work was all settled. I got a loan to finance $13,000 of the car with my credit union and I intended to pay the rest of the difference off with the money I was receiving from my BMW. I wrote a personal check for approximately $5500 to cover the difference in the sticker price. The car was delivered to me on Friday, January 18th, a week after I made the deal with David Little. Unfortunately, it took A LOT longer than it should have for the funds from my insurance company to make it into my checking account. I didn’t have enough money in my savings or my checking account to cover the check I wrote to CarSense for $5,500. Mr. Little explained the situation his supervisor and assured me this would not be a problem. After several days of waiting, the money finally made it to my credit union account and I gave David the okay to deposit the check. I greatly appreciate extra time I was afforded to complete this deal for the 2013 Sonata. I was never once hassled about this situation by Mr. Little. It made buying a car from CarSense a very satisfying experience. I will be back again, when shopping for my next car. Thanks! Chuck Bauerlein Downingtown, PA 19335 More

Spoke with Joel Moyer on the phone about our interest in a particular truck. He said there were a few on the lot, and to come on over and ask for him. The truck was everything we were looking for. Low milea a particular truck. He said there were a few on the lot, and to come on over and ask for him. The truck was everything we were looking for. Low mileage and decent price too. Everyone there was very nice and Joel was great. It was a no-stress, no-pressure experience. Joel was there to answer all our questions, and never made us feel like he was trying to sell us anything we didn't want. He did everything he could to get us the best interest rate. It was the best car-buying experience I've ever had. I not only highly recommend CarSense and Joel Moyer, but I will be buying my next car there. Thanks Joel More

Purchased an used car from the salesman, Rob Scampton, at Hatfield, PA location, using Carsense's "Mouse-to-House" option. The car was delivered my home in NJ in very nice and clean condition, except for ve Hatfield, PA location, using Carsense's "Mouse-to-House" option. The car was delivered my home in NJ in very nice and clean condition, except for very minor cosmetic issues. Since I live closer to Mount Holly, NJ location, Rob was nice enough to arrange a service at that office. So, I brought the car to Mount Holly, pointed out all the cosmetic issues the car had. After one and a half hour later, the car came out looking like a brand new. Not sure if this is a cheapest used car dealer in the area, but I surely had hassle and stress free used car buying experience, ever. More

The easiest car buying experience I ever had. Tim was great: very helpful and professional. Zero pressure whatsoever, answered all my questions and explained everything in simple terms. I would definite great: very helpful and professional. Zero pressure whatsoever, answered all my questions and explained everything in simple terms. I would definitely be back. More

Great buying experience. Quick, easy, great staff. Second car purchased from Car Sense. Great selection of cars to choose from in great condition. Would recommend to anyone. car purchased from Car Sense. Great selection of cars to choose from in great condition. Would recommend to anyone. More

Several times our salesman just left us at his desk while he was outside chasing down other sales..The girl across from him sold 3 vehicles in the time it took us to purchase ours.. He screwed up our pape he was outside chasing down other sales..The girl across from him sold 3 vehicles in the time it took us to purchase ours.. He screwed up our paperwork (last name, address, phone number) after we requested multiple times for corrections.. We did not like the interest rate of the first quote so I requested he run it again a second time with my husband added on as a co-signer to try and get a better rate..He seemed very annoyed that we were making him work and not just handing over our money.. We requested a 2nd key for the vehicle from our sales guy, and ended up having to complain about our lack of service to the finance and service guys..They ended up bringing the key for us.. The entire experience took us 3+ hours to get out of there, very nice car but our salesman left us very unimpressed, most likely will not return in the future More

Excellent and warm experience. Tim Gray, awesome, friendly, helpful, bright. No stress, no fuss. Completely great experience. Would definitely return. Thank you Mr Tim Gray and CarSense. friendly, helpful, bright. No stress, no fuss. Completely great experience. Would definitely return. Thank you Mr Tim Gray and CarSense. More

This is all about how I was treated by Service Manager & a reflection of the "they can do no wrong" philosophy of Car Sense, in general, I believe. After a purchase on Jul 31, 2012 of a used 2002 Silverad & a reflection of the "they can do no wrong" philosophy of Car Sense, in general, I believe. After a purchase on Jul 31, 2012 of a used 2002 Silverado 4X2 pickup truck....10 months later- I called to tell them that after only driving 1866 mi. since purchase, the brakes failed- had to push so far down on the brake pedal that the vehicle barely stopped, luckily at the parking lot of my job. My husband & a friend examined the brake lines & they were completely rust, rust, rust. I have photgraphs! I called & spoke to the Service Manager at another Car Sense location since they transferred call as Manager was out where vehicle was purchased. I was told that unless there was a leak, state inspections says it passes and what did I expect since the vehicle was 14 years old! (actually 11) I said I could not drive it there- he said, well, have it towed. I said could you give me an estimate of the cost for repair. He said No as they have to make the brake lines for this old truck & he doesn't know what will also be involved. He would try to help me but if I didn't like that he could put me on the phone with their lawyer. His tone was bossy & condescending whenever I spoke to say I am disappointed in the performance since I kept it garaged and did not drive it all that many miles & was aware it was out of warranty, but was shocked that the brake lines could be so badly deteriorated, rust-covered & would have been that way on July 31, 2012 when I bought it. I felt I was being bullied & belittled by all of his replies, told to listen to him when he spoke! I paid $8,950., including tax, fees, etc. came to $9,709. for this vehicle. I will have it repaired elsewhere & have received a quote. I know it is old although it only had 53,743 mi at time of purchase. I did not receive a Bible with it at time of purchase as is their policy with new/newer? purchases. While I realize they complied with state regulation regarding pass/fail system of inspection, which is their their only legal obligation, as he stated, they certainly did not comply with a moral obligation in providing a driver with a car they would sell to a relative or friend in good conscience. Maybe that's why I didn't get a Bible! Does this make good Car Sense? More

After terrible treatment and misrepresentation with several Kia dealerships (see Yonkers Kia), I saw that CarSense had the car I was looking for (though a year older than I wanted). I inquired online o several Kia dealerships (see Yonkers Kia), I saw that CarSense had the car I was looking for (though a year older than I wanted). I inquired online on Saturday March 2nd and almost immediately I received a phone call from Tim Brown. Within a couple minutes, Tim Brown gave me my out-the-door price and all the info I needed (something I couldn't get from EVERY other dealership). There was no pressure from him and I followed-up with him to schedule a test drive. I came in a few days later on Monday the 4th for a test drive (I was also late due to traffic but it was no big deal to Tim). Although he was dealing with a customer, he came over to introduce himself and tossed me the keys for a test drive. I took it out by myself for a test drive and was VERY pleased with the car. Although it was a year older than I wanted, it was in like-New condition. Really couldn't tell it was a used car. Tim told me I could put a deposit down on the car, but only if I was going to buy it. I wanted to think about it overnight so I didn't leave one. The next morning I called Tim (On his day off!) and told him I wanted the car. He took my deposit over the phone and handled everything for me on his day off. Incredible service right there. I had other questions for Tim in the meantime, and he was quick to answer them for me. I arranged financing on my own and Tim handled all the paperwork for me. I got my loan check in the mail on Friday the 8th, emailed Tim and he got right back to me and arranged to pick up the car the next day. I arrived on Saturday the 9th and although it was a busy day, Tim stepped aside to greet me and get me started with paperwork. I inspected the car one last time before I left and Tim came out to shake my hand. After purchasing the car, Tim took care of registering the car for me (I am in NJ) and getting my new plates. Once that was completed, he mailed them to me. I also received a follow-up from him asking how I was doing. Other dealerships take note: THIS is how potential customers should be treated! Don't play games or tell them "you don't have time to be emailing with them." If you treat them respectfully and tell the truth, then they'll become customers. Within 3 minutes of speaking with Tim on the phone, I knew he wanted my business. He doesn't make commission, but he realized I had been through xxxx with other dealerships and gave me all the info and pricing I needed UP FRONT. Tim made my experience buying a car from a dealership (which I never do because of their deception) a pleasant experience. If I purchase another car from a dealership, you better believe it will be from CarSense in Hatfield from Tim Brown. More