CarWise Gurnee

Alex is my salesman. He is an enthusiastic, very informative, and easy to talk person. I got a message from him just as requested the Rover availability confirmation on He is an enthusiastic, very informative, and easy to talk person. I got a message from him just as requested the Rover availability confirmation on the site. And we agreed for an appointment to test drive 2 Rovers at once. Alex was not pushing. I need some time to recheck my cash flow, put everything together, and to make a final decision. He fixed the price for me till next week. Good impression from the visit to Elite Motors, despite the fact that I haven't bought any car yet. More

Horrible Place. STAY AWAY. Sold me a lemon. They claimed the Jeep had no issues. Everything was 100%. Took it home 4.5 hours away. The check engine light came on. To STAY AWAY. Sold me a lemon. They claimed the Jeep had no issues. Everything was 100%. Took it home 4.5 hours away. The check engine light came on. Took it to a Jeep dealership. Had certified mechanic look at it. U joints. Springs, brakes, transmission, shocks, struts, radiator hoses, belt, and numerous other items need to be replaced. Jeep mechanic told me not to drive it long distance until it's all fixed. Called the dealership and told them what all was wrong. What the Jeep mechanic said. Elite claimed their mechanic stated nothing was wrong with it when they sold it. Stuff just doesn't magically go bad overnight. I got nothing but attitude from Elite. STAY AWAY from this place. More

This dealer seamed very unpleasant un professional. They did not seam interested in working with me at all. They did not seam interested in working with me at all. More

rob helped me get in the truck of my dreams highly recommend him come get a nice car down here at elite quick proccess recommend him come get a nice car down here at elite quick proccess More

I test drove a 2013 Honda Odyssey back in August. After the test drive, I put down a $1000 deposit on the condition that it pass an independent inspection. The salesman assured me it was a refundable After the test drive, I put down a $1000 deposit on the condition that it pass an independent inspection. The salesman assured me it was a refundable deposit. The inspection revealed some minor issues that should have been caught in the 150-point inspection they said they performed - loud squealing on ignition from the rusted tensioner assembly and a 15-degree misalignment. Not big things. I asked Elite motors if they would fix the issues before I purchase the car. They wanted to charge me $250. I said I didn't want to have hundreds of dollars in unexpected repairs before the car was off the lot. They offered to make the repairs for $225. I asked for my deposit back. At this point they ghosted me. I couldn't reach anyone for two days until finally the salesman texted back that his manager now says the deposit is non-refundable. I called repeatedly and couldn't get anyone on the phone. One salesman finally picked up - he seemed sympathetic but unable to help. He kept saying he would get more info and call back in 10 or 15 minutes but I would wait for hours to hear anything. I called repeatedly without success until another sales manager, Joseph, answered. He immediately started yelling at me and told me I could "take the f***ing car or lose my thousand dollars." He also said that Elite Motors only performs the minimum amount of repairs required by law and that he isn't obligated to fix those issues. After a few minutes of heated exchange, he hung up on me. I filed a claim with the Better Business Bureau. It took several weeks to resolve, during which time I received one call from someone at Elite Motors, who left a voicemail and never called back, while I made more than 100 calls trying to get someone on the phone to resolve the issue. They misrepresented the quality of the vehicle and the work they did on it. They lied about refunding my deposit. They made no real effort to communicate with me. They tried to steal my money. More

Called day before asked to have vehicle prepared for my inspection. I drove and hour and half to see this vehicle. I arrived to find a filthy vehicle crammed between vehicles. Pulled out to find easily 7k inspection. I drove and hour and half to see this vehicle. I arrived to find a filthy vehicle crammed between vehicles. Pulled out to find easily 7k in damage ranging from body to paint to interior defects.. Exhast clamps rattling and not secured on start up. Was told by the sales manager that I need to lower my standards it's a used vehicle...... salesman was cool. I told him the manager is going to blow this deal. I made a appropriate offer, was rejected the sales manager wouldn't budge enouraged me to find its similae online and they would match it. I did and for 4k less. The manager denied it was the same vehicle and refused to budge from the excellent perfect shape price. I walked away after my second offer was rejected, and bought a matching vehicle that day for 7500 less. Glad they tried to screw me. Turned out in my favor. More

I tried to contact this dealership about a certain car three times and never received a reply. I checked multiple times about said car, as it remained for sale on the site. In sales, I would tend to follo three times and never received a reply. I checked multiple times about said car, as it remained for sale on the site. In sales, I would tend to follow any/all leads. It seemed, as though, they were not interested in selling their inventory. More

Very pleasant to deal with. Very happy with the quality of the car. Gray salesperson Very happy with the quality of the car. Gray salesperson More

Thank you! Thank you! Thank you! For the wonderful experience that I had working with Amy Thompson. I am so pleased with my choice and very confident with the w Thank you! Thank you! For the wonderful experience that I had working with Amy Thompson. I am so pleased with my choice and very confident with the warranty that Amy was so helpful walking me through. I know I am in good hands dealing with Amy. I will recommend her to all of my friends with confidence! More

Elite Motors is the best! I had the pleasure of working with Amy Thompson. She was patient, kind and answered every question I had honestly and with integrity. She took the ti I had the pleasure of working with Amy Thompson. She was patient, kind and answered every question I had honestly and with integrity. She took the time to explain my options and sold me a great warranty too. I highly recommend them! Francine More