Carr Chevrolet

I took my 78 year old mother car shopping Saturday. I drove the 60+ miles to this dealer to see a specific used car I saw online in their inventory. When I called to verify they still had it the salesman drove the 60+ miles to this dealer to see a specific used car I saw online in their inventory. When I called to verify they still had it the salesman was very thorough & asked to call me back as he wanted to go physically check before telling me yes. I appreciated that & agreed. When he called me back I inquired about other models they might have to see if I could narrow the places i needed to go. I explained to the him on the phone that we were simply looking for wich car she was interested in, not buying today. He continuely repeated that, "I need to understand that he doesn't care when we buy the car. They are salaried sales people & are only there to answer your questions & help you find the right car for you." This is not true at all! They are sneaky, underhanded game players & they work as a team to ensure they win. We were wanting to look at a KIA Optima that day too & he told me he had 2 in stock on other lots they own. When we arrived he quickly ushered us to the car I called about & then took us to lot after lot to look for other cars. There were no KIA's on any of the lots. He did not explain to us this is what his intentions were before we left to drive the 1st car so neither my mom or I had any of our personal belongings with us. In the last 1 1/2 hours of this painstaking game of his I repeatedly told him we needed to return to OUR vehicle so I could get my wallet to buy some lunch. My mom repeatedly told him she was thirsty and I finally asked him to please go inside one of the many dealerships we visited & get her some water. He eventually got her 1 bottle of water (BTW - it was extremely hot this day) but couldn't spare two so I could also have a drink. After spending most of the afternoon giving this salesman chance after chance to show us cars we were not interested in he finally returned us to the original location (where I had to pay for 2 bottles of water). Although my mom barely walks & can only do that with her cane and the whole point was finding her a car she could be comfortable in due to her inmobility issues he continued to tell her to "come on let's go" as he stopped at each lot and had her walk the entire inventory with him. I fianlly had to get abrupt with him to take us back. Upon our return he led us through the service dept. , parts dept., trophy case, etc. still ignoring my pleas to get my mother some lunch quickly (she's diabetic & her blood sugars were starting to make her feel dizzy & sick)and finally the showroom. My mother saw a 2011 Chevrolet Cruz LTZ on the showroom floor that caught her eye. James started immediatly pushing this car & i told him we would go eat & return for a test drive. He then asked my mom if he could join us becasue he was starving too. He would have us drive one of these cars she liked to the restaraunt for the test drive. (It wasn't even the same car - different engine, different package, different style - no comparison). She agreed he could join us & when the check came he sat back and let her pick up the bill for the entire meal! When we returned, his partner was waiting for the biggest set-up I've ever experienced. Too bad I didn't notice it until it was over. We were tired, my mother wasn't feeling well & they preyed on us. They had her right where they wanted her. They double teamed her and before you could blink an eye they arranged a deal for a car she hadn't even driven & it WAS NOT what she agreed to in the end. James & Hansen told her if she didn't buy by the end of the weekend she couldn't get the Metlife insurance they were offering becasue it expired Sunday, this is what prompted her to go ahead that night. They lied! I found on their website the next day that that promo still had over a week. They said they'd sell her all weather mats at their cost. I called parts Monday, never mentioning the at cost deal, and asked how much the mats were. Parts guy said they were in stock and cost $99. Next day James calls my mom at home to tell her he checked on those mats for her and ordered them at his cost for $94.99 (oh please!). She repeatedly told the finance man, Damien, during signing that she wasn't feeling well & did not want to proceed that night. He just pushed a little harder and kept telling her, "we're almost done." When he asked if she wanted all the extra stuff (GAP, Extended warranty, etc.) & she replied NO he said well here,"I can save you some money" & started playing with the paperwork bringing her interest rate to a point she didn't notice the over $3K in additional services he'd added to the contract. She has a credit score of 793 & they had originally given her an almost 5% rate w/o her knowledge. But that gave Damien the room he needed to drop the rate & do some creative accounting when she denied the extras. I know, my fault for not looking at the contract before she signed. Bottom line, I made a huge mistake allowing this deal to take place in my mother's condition and I will always regret trusting James Willaims with my mother's best interest. Everyone should know; in the end they sold my mom a 2011 Chevy Cruz LTZ for $28,300 (real market value of $24285 at the highest I could find with all other dealers asking $25K, give or take an option or two, for the exact same car). After all the sneaky stuff they added in she wound up financing over $32K with them for a Cruz! James was quick to let me know that it's not true you can return a new car purchase within 3 days though. They took advantage of an elderly woman waiting until she felt sick enough to be vulnerable. I should never have shared her medical condition with them. I'm sure they got a great laugh out of it when their tactics worked. When i called James & explained to him all the lies I know he told he kept telling me it wasn't his fault 'they' (meaning the dealership)just extended the insurance promo (BS - it's a Chevy promo, not a CARR promo & it's original date was until the 6th of Sept.) & 'they' told him that was his cost for those mats & 'they' always sell that car for that price. Well I can say with confidance 'they' are all snakes at CARR Chevy World in Beaverton & 'they' do not care about the customer at all. 'They' only care about selling the car at the highest possible price whether it's worth that much or not.'They' lie, cheat & will even have you buy them dinner pretending to be your friend to get what 'they' want. More

DO NOT BUY FROM THIS PLACE!!! I went in to buy a new DO NOT BUY FROM THIS PLACE!!! I went in to buy a new car after an auto accident, immeadiatly i told them what i wanted to spend. then they complet DO NOT BUY FROM THIS PLACE!!! I went in to buy a new car after an auto accident, immeadiatly i told them what i wanted to spend. then they completly ignored me. I first had a 2011 cruze. Nice car yes if the dealership had done its homework. I had to bring the car back after the finacning fell through, "their story" I have a hard time believing any dealershiop Also this dealership likes to do the "yo yo scam" deal. so they left me without a car forcing me to buy from them after the bank supposedly "dropped the financing" i got forced into a car i really didnt care for. and then when i tried to talk about switching they lied to me. saying we had a "legal contract" nothing legal about it. I was told that my new used car "the only one they showed me when i had to go to work that night" needed an additional 800 dollar down payment so i could keep gap insurance on it. Well either way now they rewrite the contract with or without it. So i simply refused to sign. They also let me drive off the lot knowing i wasnt financed yet. Carr auto will constantly screw around with paperwork. asking you to come in and sign another contract, and will hastle you the entire way. when i tried to go to the GM Brad, he told me no problem and that he'd go get his salesmen. Instead he brought out his henchmen Damian who was extremly rude, and i never heard from the GM again. Carr auto is not honest to their customers, nor are they actually as polite and understanding as they should be. If they believe they will get a sale, they will lie to you, try scare tactics, and will call you everyday until the deal is settled. If you do have the unfortunate experience of having to do business with this dealership, do your best not to go through the financing with a man named "Damian" The man is a crook. I hope that many people looking to buy from carr auto look at this review before doing business there because i sure wish i had never gone to them in the first place. More

I'll list the bad things: 1. overpriced used vehicle 2. I'll list the bad things: 1. overpriced used vehicle 2. WAY under bid our trade-in 3. LIED about having someone else interested in the same car at I'll list the bad things: 1. overpriced used vehicle 2. WAY under bid our trade-in 3. LIED about having someone else interested in the same car at the same time as us. 4. IGNORED our repeated comments that we'd be going to OUR bank instead of financing through them. 5. RAN OUR CREDIT w/out asking! AHHHHHHH 6. Compared our trade-in (wholesale value) with their RETAIL value...um, that's like apples and oranges....not even playing field. 7. Wouldn't give us the carfax for over 3 hours after we requested it multiple times. 8. Pretended to be honest and upfront, and we were honest and upfront on how much we would spend. They changed their story at the end. Do your homework on the price of a used car, and the price of your trade-in. I think they expect their customers to be extremely stupid. We walked out, didn't spend 1 dime, and will NEVER reccommend this dealership to anyone for any reason. We waited a couple weeks, found a great deal at another dealership, were offered over $2,000 more for our trade-in, and had a great experience. (This was all at Beaverton Nissan.) Soooo, it IS possible to be a dealer with good customer service. Carr Chevy world is not that dealership. They are the worst dealership ever. Oh, and they will attempt to woo you with them saying they are one of the "best companies in Oregon to work for." Blah. More

I have bought several cars from Carr. They always treat me like family. Dupree is the best finance guy ever. He is awesome! My husband is very happy with his new car. Our sales person Hanson was very frien me like family. Dupree is the best finance guy ever. He is awesome! My husband is very happy with his new car. Our sales person Hanson was very friendly and helpful. He found us a better car for our money. More

We have had wonderful experience each and every time we have purchased cars from CARR Chevy. We have been buying from them for 11 years now. We have purchased brand new to used. We most recently purchas have purchased cars from CARR Chevy. We have been buying from them for 11 years now. We have purchased brand new to used. We most recently purchased an 07 Denali. We parked the Denali one evening for a few minutes and upon return the car would not start. We tried to jump start it and nothing. We had the Denali towed to CARR CHEVY and after running test they found that the battery was defective. They replaced it with a higher quality battery and paid for the towing!!! They did not have to do any of that since the Denali was purchased 'as is'. We have always felt very respected and treated well by each of the employees. We will continue to only purchase cars from CARR chevy and will recommend everyone to CARR. WE LOVE CARR CHEVY!!! The Gomez Family More

Herb took the time to go through the vehicle upon delivery and helped set up OnStar. Dupre got me though financing quickly and on the road. Would go back in a minute to purchase another car from th delivery and helped set up OnStar. Dupre got me though financing quickly and on the road. Would go back in a minute to purchase another car from them or have service done. Mike and Dave in the service department have been great to work with. Purchasing accessories is very easy and Jamie has been a very big help More

My husband and I purchased a 2010 Equinox from Carr a few months ago. This is a very popular car and hard to keep in stock. Carr went out of their way to help us locate the exact model with the options we we months ago. This is a very popular car and hard to keep in stock. Carr went out of their way to help us locate the exact model with the options we were looking for. They took care of us and were very friendly and helpful. I’d recommend them to anyone. More

I am going to condense two experiences with them into 1 review since they are both equally poor. 1st was an attempt to trade in a vehicle worth double the car I wanted. The sales guy tried to get me to f review since they are both equally poor. 1st was an attempt to trade in a vehicle worth double the car I wanted. The sales guy tried to get me to finance their 15,000 on top of my 26,000 value trade in. Very insulting. A clear intention of trying to just plain rip me off. So as I laughed and got up to leave someone that was going to now apparently take me seriously stepped in and basically tried to play the same game. Steal $10,000 from me. 2nd experience. I went to buy an SS camaro, cash. Of course the process went very smoothly. However when about 1000 miles went by the clutch started making aweful noises. I took it in and they basically played it off as no big deal and might be able to eventually get to it. Finally got my repair done. No sympathy or anything from having a somewhat major problem with my brand new car after only 1000 miles. On a side note. The sales people I have dealt with race, and I mean RACE these cars around. He was driving the camaro first and he turned left on to murray off of millikan sideways to show me he could get the spedometer to 100 while spinning the tires (sideways). More

I had purchased my truck through Carr Chevrolet about a year ago, had a great experience so I recommended my friend there about 3 or 4 weeks ago & he purchased a new 2010 Camaro SS (about a $45,000 purchas year ago, had a great experience so I recommended my friend there about 3 or 4 weeks ago & he purchased a new 2010 Camaro SS (about a $45,000 purchase), cause they told me that if I recommended people & they bought a car they would give me a check. I brought my friend he purchased the car & told them I recommended them & they told me they would send me a check & they haven't even bothered to send me a thank you note or nothing let along the check they promised, unlike Landmark Ford where I got my car I have taken several friends into that dealership & they give me $200 on the spot every time. More

What has happened with this dealership? We bought a new vehicle from them about a month ago. We had to fill out the paper work multiple times. They kept playing with numbers to get what they wanted bec vehicle from them about a month ago. We had to fill out the paper work multiple times. They kept playing with numbers to get what they wanted because they didn't do it correctly the first time. We got a call saying we needed to give them more money then a call saying no we owe you money. After they changed the deal they didn't ask us to come in to get the 'etching' service they charged us for. We had to make an appointment. We called asking about some extra tax they had and they said don't worry about it, we take care of it... well I have the right to worry about it I AM PAYING for it, this snotty woman you have making out the checks needs a serious attitude adjustment. We went back to them because we had a great experience years before, yes we understand thing change but it you can't make the money off the car you seem so desperate to sell don't sell it and don't try to force someone into some vehicle they don't want. We came to you because you had treated us right in the past and wanted to work with you. Now all you seem to care about is the sale and not the customer. I am really disappointed with this dealership. You really need to work on your customer service. You have lost a repeat customer for life! More