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Castle Buick GMC of North Riverside

North Riverside, IL

4.0
798 Reviews
Castle Buick GMC has proudly served the Chicagoland area for over 30 years. Since opening in 1980, we have been the Midwest’s premier Buick GMC destination. We take pride in being a locally-owned and trusted member of the NORTH RIVERSIDE community in Illinois. For many years, NORTH RIVERSIDE, Cicero, Berwyn, Brookfield, Lyons, Oak Park, Maywood, River Forest, Elmwood, Chicago, and surrounding neighbors have visited us for a trustworthy and attentive car buying experience. We want you to experience The Castle Difference today and see for yourself why others choose Castle Buick GMC as their go-to Buick-GMC dealership for Buick lease deals and GMC financing offers!
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7400 West Cermak Road

North Riverside, IL

60546

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Showing 798 reviews

August 09, 2023

They lack communication. Bought a Denali from here about 2 months ago the sales rep was nice the car is trash for the amount of money it costs it's falling apart. There's lot More

by mayraolivares1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joahan Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2023

The service department need to improve the service they give. Got my car and took it right back. It was not working. More

by Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Hackett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nubia Canas
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Juardo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Muse
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Partipilo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna, Tom Riggio, Chris Connor, Jackeline L., Virgil Huff
February 04, 2023

Worst car buying experience ever! Every time I asked to speak to a manager about details and updates regarding my car getting serviced after the check engine light illuminated and tur More

by wilson.kim91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Rowe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Muse
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Owens
January 13, 2023

Terrible on all levels. Shady sales staff, unorthodox made up procedures, lack of communication and accountability. Really a crooked place. I do not recommend. More

by Proshelby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tom Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tito Villalvazo
2.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2022

I recently financed a car from this dealership and I want to share my experience. I specifically asked the guy if the suv had a hitch and what was the tow capacity. He told me it came with a hitch and tow ca More

by Andres
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joahan Cruz
November 26, 2022

Great service from Matt Fuchs. Very satisfied. Have dealt with castle buick for years. Wood recommend More

by Puddydwm@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Fuchs
Nov 27, 2022 -

Castle Buick GMC of North Riverside responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

November 19, 2022

Awesome service! Me and my husband, daughter, and son in law have all bought vehicles at Castle Buick in North Riverside. Our salesman Ernie made our purchase yesterd More

by marybellazoe
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna
Nov 20, 2022 -

Castle Buick GMC of North Riverside responded

Hi Mary, Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2022

The salesman Ernest was fantastic, he really listened to what I wanted and made the deal happen. He really went over all the details of the vehicle an made sure I understood how it operated. My major comp More

by U2young94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Castle Buick GMC of North Riverside responded

Thanks for sharing your feedback with us about your recent sales experience! We appreciate your honesty, and we will work to ensure your next visit is a 5-star experience!

August 19, 2022

Had the pleasure of working with Ivan the sales professional. Truly a wonderful experience. I asked him a lot of questions and for a lot of pictures cause I was from out of town interested in a veh More

by Josh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan
Aug 21, 2022 -

Castle Buick GMC of North Riverside responded

Thanks for your praise and kind comments about Ivan! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 05, 2022

After putting in an order for a Ram and having to cancel it due to it not coming in on time I searched the web for something even better then what I ordered and sure enough my eyes landed on a brand new GMC More

by Electric9556
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nubia Canas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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