Castle Buick GMC of North Riverside

Satisfied Always take care of me. Everyone pleasant. Maricruz roman is excellent at her job. Dealership is always clean. Service is good and never leaving you w Always take care of me. Everyone pleasant. Maricruz roman is excellent at her job. Dealership is always clean. Service is good and never leaving you waiting hours More

Patient and Extremely Helpful! Nubia began working with me the day before I came into the dealership. She gathered all of my information prior (on her day off I might add) so that w Nubia began working with me the day before I came into the dealership. She gathered all of my information prior (on her day off I might add) so that when I came in all things were ready to go. However the day me and my wife came in we were still unsure if buying a new car was going to work out for us. Just as we thought the initial quote we were given was just to far out of our range. At that moment Nubia went to bat for us. She continuley asked us “what is it that we are needing and price you want to be at”. She constantly kept telling us “just say what it is you are needing. Nothing wrong can be said. I just need to know what is is you’re wanting so I can fight for you”. After constant back and forth Nubia came in with a price $200 lower with no money down on top of it. It completey shocked both me and my wife! We appreciate your patience, understanding and willingness to work with us until will left the dealership in a new vehicle. We couldn’t have asked for a more caring and knowledgeable sales consultant to work with us. THANKS, Quentin and Elizabeth More

New Vehicle Purchase The team members at Castle Buick provided great customer service they were courteous and friendly. As a woman purchasing a brand new vehicle I felt The team members at Castle Buick provided great customer service they were courteous and friendly. As a woman purchasing a brand new vehicle I felt very comfortable with sales consultant Tom Riggio he explained the mechanics of the vehicle I was interested in purchasing and answered my questions in terms I could understand. In my opinion you could say that Tom was the "King of Castle", I would highly recommend Castle Buick to anyone interested in purchasing a vehicle. More

Long wait times Long wait time. My car was parked in the lot and it took another 20 to 30 minutes before the paperwork was brought to the cashier. Also, my car was ne Long wait time. My car was parked in the lot and it took another 20 to 30 minutes before the paperwork was brought to the cashier. Also, my car was never washed even though I was told it was being put in the wash. More

Evan was awesome! From the minute he met me and my partner, Evan was incredibly helpful, both with imparting information about the truck we came to see, as well as maki From the minute he met me and my partner, Evan was incredibly helpful, both with imparting information about the truck we came to see, as well as making helpful suggestions towards negotiating a deal. Because of his warm personality and kind patience, we finished by buying a beautiful GMC truck for a fair and affordable price. More

Great people quick to help in any situation that has to do with your vehicle service is quick and on point thanks for the help people quick to help in any situation that has to do with your vehicle service is quick and on point thanks for the help More

Good job. I have 4 Cars from your company because of the service you had with buying a car with your dealer. But not sure if I would buy another car with Castle I have 4 Cars from your company because of the service you had with buying a car with your dealer. But not sure if I would buy another car with Castle. Your price are just to high for most of the services provide in your dealer location. More

Poor customer service So I took my truck for oil change and my sun visor mirror was broken. It was order by service person LT and it took 5 weeks for me to get it. I had to So I took my truck for oil change and my sun visor mirror was broken. It was order by service person LT and it took 5 weeks for me to get it. I had to call to see if the visor was in because nobody hotter to called me. When talk to LT he made an appointment for 9 am next day. I went in and LT was not there so a different service person took over and he said I had to wait and I didn’t have an appointment. So I took visor and O had my husband installed it... I will not go back because of this. It’s too bad because it was a convenience lication and Cory was great. More

Excellent crew The service crew is one of the best in town. They the experience worth coming in. If there were more service teams like this one, people would be more The service crew is one of the best in town. They the experience worth coming in. If there were more service teams like this one, people would be more than happy to take their car in for service. More

Professional, very accommodating, very nice people This was second time that we came to the dileoship. We were very happy the first time and we were very happy this time as well. Very friendly and nice This was second time that we came to the dileoship. We were very happy the first time and we were very happy this time as well. Very friendly and nice people, very professional and gave us great intro deals for our car. We will come back again to buy another Buick. Ana & Dejan More