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Castle Buick GMC of North Riverside
North Riverside, IL
798 Reviews
Castle Buick GMC has proudly served the Chicagoland area for over 30 years. Since opening in 1980, we have been the Midwest’s premier Buick GMC destination. We take pride in being a locally-owned and trusted member of the NORTH RIVERSIDE community in Illinois. For many years, NORTH RIVERSIDE, Cicero, Berwyn, Brookfield, Lyons, Oak Park, Maywood, River Forest, Elmwood, Chicago, and surrounding neighbors have visited us for a trustworthy and attentive car buying experience. We want you to experience The Castle Difference today and see for yourself why others choose Castle Buick GMC as their go-to Buick-GMC dealership for Buick lease deals and GMC financing offers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 798 reviews
September 20, 2017
Rude sales team with communication skills. Living west of Rockford, IL puts me about 1 hr45 - 2 hrs away depending on traffic. A very close friend of mine asked me to stop and look at a jeep th Living west of Rockford, IL puts me about 1 hr45 - 2 hrs away depending on traffic. A very close friend of mine asked me to stop and look at a jeep that she was interested in on Friday September 15 as I was flying into Midway that morning and would be near there. I met with Louis C. Mathews and told him why I was there and wanted to look at a blue Jeep Wrangler for a friend and that if in fact I approved of the Jeep, we would return to buy it. Louis was helpful. We drove the Jeep. I checked it over very closely and pointed out 4 things that I was concerned with. 1 - a rear window seal, 2 - a passenger door seal, 3 - an LED headlight that was out and 4 - the lever on the passenger seat to allow rear seat access needed replaced. Lou made notes and brought out the Sales Manager (didn't get his name) to assess my requests. As the manager checked out each issue, he told me each would be taken care of and that the headlight and seat lever are safety concerns and HAD to be fixed. He took pics and even contacted service while I stood there. He assured me that it would all get taken care of and he stepped away. At this point, I needed to head towards home as I had been traveling all week and had spent over an hour there. I told Lou we couldn't make it back Saturday but I would let him know when we could after coordinating with my friend. At this point Lou asked me to hang out a minute to "Thank" the Sales Manager since it was "Only common courtesy". LOL YOU HAVE TO BE KIDDING ME!!!! I advised Lou that it actually works both ways and that he should be thanking me as well. In the real business world, at a real dealership that focuses on customer satisfaction, that's how it works! Lou followed up Saturday with a courtesy call and then called again Monday. I asked if the Jeep was ready and he said "They are working on it now". I told him that my friend works until 5pm and that we would be there Tuesday around 7pm to close the deal. Lou mentioned that he was off on Tuesday. I told him that was the only day we can do it AND the Jeep was still not ready based on what Lou told me anyway. I even asked him if he would still get credit or commission for the sale and he said he would "get something". At that point I asked who I should ask for. Lou stated to "Ask for Cory Owens". "He can take care of you". So we make the 2 hr drive Tuesday evening and arrive at 6:50pm. We head inside and ask for Cory and ask to use the restroom. Upon our return to the showroom, we are informed that "The Jeep Wrangler was sold this afternoon". After directing some anger and choice words to the young man that informed me, I felt it best just to walk out rather than cause a scene to show my displeasure with the dealership. First off, I understand I had nothing down on it and understand selling it. That is not my issue. Someone should have called and advised me to not make the 4 hour round trip. I see on the website that Cory Owens is a manager. Did Lou not inform him that I was coming? Did Cory just not care? It was me after all that recommended the items be fixed and the reason it was in the service department. I had been in contact daily and yet no one knew of me? Needless to say I wasted a total of 5 hours of my life with this dealership and gave free advise on what should be repaired on a "certified" used car so that it could be sold and safe. I will never deal with this place again and will continue to share the story of my experience with anyone that will listen. Just an FYI, I am the National Sales Manager of a manufacturing company in Broadview, Il which happens to be right down the road from you! Thanks for wasting my time with your lack of communication. More
by Not Happy
Employees Worked With
Lou Mathews
September 16, 2017
Pleasant Experience Overall it was a positive experience. Could have been a little more organized, a lot of people walking around back and forth. Car Detailing could have Overall it was a positive experience. Could have been a little more organized, a lot of people walking around back and forth. Car Detailing could have been a little more efficient or started earlier in the process so one didn't have to wait for it. More
by Customer
September 12, 2017
They were very patient I had my one year old with us so the patience of our dealer was very needed and they definitely delivered it. We came in for just a price estimate and I had my one year old with us so the patience of our dealer was very needed and they definitely delivered it. We came in for just a price estimate and came out with our family car. We couldn't have been happier. Thank you More
by Clowe27
Employees Worked With
Alvaro Guzman
September 04, 2017
Great experience, awesome car! The team was terrific - courteous and knowledgeable. Ernie is super nice and worked with me to find the perfect Enclave at a great price. I'll definit The team was terrific - courteous and knowledgeable. Ernie is super nice and worked with me to find the perfect Enclave at a great price. I'll definitely be back when we need service and future buys. More
by Ms. M.
Employees Worked With
August 24, 2017
We Are More Then Satisfide With How We Were Treated , Thank We Were More Then Satisfied With Everyone At Castle And Happy We Pick This Dealer Thank You All At Castle.We Will Tell Family And Friends Go To Cast We Were More Then Satisfied With Everyone At Castle And Happy We Pick This Dealer Thank You All At Castle.We Will Tell Family And Friends Go To Castle. More
by william 3291
Employees Worked With
August 07, 2017
Great car buying experience I had a great experience getting a new vehicle. Joe and Tom helped me and my wife with leading our new vehicle and we couldn't be happier. I had a great experience getting a new vehicle. Joe and Tom helped me and my wife with leading our new vehicle and we couldn't be happier. More
by Theluke886
Employees Worked With
Joe Genna, Tom Riggio
August 05, 2017
Very Knowable dealership I went into purchase a Encore and found the sales rep. knowable. Maricruz went over everything with me, she made sure I understood how the vehicle op I went into purchase a Encore and found the sales rep. knowable. Maricruz went over everything with me, she made sure I understood how the vehicle operated before I left the lot. She even helped me set my OnStar account. More
by Happy
July 31, 2017
Great dealership The employees were nice and generous, they attended us quickly and they were open to any of our questions. They offered us something to drink and stil The employees were nice and generous, they attended us quickly and they were open to any of our questions. They offered us something to drink and still brought us something after we said no. More
by Cesar
July 29, 2017
Great experience Love this Dealership Been coming here since 2007. Working with these guys are awesome. Today we worked with Paul and we told him what we wanted and where we needed to b Been coming here since 2007. Working with these guys are awesome. Today we worked with Paul and we told him what we wanted and where we needed to be financially. He made it work. Thanks everyone Happy Again!!! More
by Smthfamily
Employees Worked With
Corey Owens, Dan Brasil, Paul Beckett
July 26, 2017
2nd time around Thank you to Paul Beckett and the whole Castle team for an easy buying experience. This is the second car I have purchased at Castle North Riverside, Thank you to Paul Beckett and the whole Castle team for an easy buying experience. This is the second car I have purchased at Castle North Riverside, and both experiences have been a positive one! Keep up the good work and stay customer friendly! More
by Adschauer
Employees Worked With
Dan Brasil, Paul Beckett
