Castle Buick GMC of North Riverside

Horrible You sit around waiting forever and get nothing accomplished. They put one thing on the Internet and say another thing. Then you call them out and they You sit around waiting forever and get nothing accomplished. They put one thing on the Internet and say another thing. Then you call them out and they have nothing to say! The management is useless! More

The gm was no help to resolve issue! Rude person! We purchased a GMC Acadia certified pre owned and only 6 months later all the power failed no tail lights no turn signals no power windows nothing wor We purchased a GMC Acadia certified pre owned and only 6 months later all the power failed no tail lights no turn signals no power windows nothing worked. They said the fuse box needed to be replaced, so they did and again in January and February 3 times the fuse box has been replaced and the gm Andy was no help at all he was extremely rude arguing with us and walked away in the middle of our talk! So unethical! Stay away! We still have no solution!! More

horrible customer service and service center We bought an acadia from them new that is now falling apart. We take it to them for repairs and they repair the same.thing every 2-3 weeks. We bought We bought an acadia from them new that is now falling apart. We take it to them for repairs and they repair the same.thing every 2-3 weeks. We bought an extended warranty to save us money but the extended warranty has probably spent $15,000 plus on repairs on a car with less.than 100,000 miles. Terrible. More

Love my Buick Encore, loved the service at this dealership! I have traded Toyota for Buick, and I'm not going back. I tried for months to get Toyota to make good on its warranties for my Camry hybrid, which ha I have traded Toyota for Buick, and I'm not going back. I tried for months to get Toyota to make good on its warranties for my Camry hybrid, which had an excess oil consumption problem. I even had a platinum extended warranty. But the dealer kept insisting it wasn't bad enough. So I gave up and sold my Camry and bought a 2015 Buick Encore from Castle. I am so glad I did. I love my Encore, and I loved the folks at Castle. I had Toyotas for years, but no more. They don't deserve my business. More

This place are scammers Don't go here. I wouldn't buy a goldfish from anyone here. They will sell you a car in pictures that has all the bells and whistles them magically t Don't go here. I wouldn't buy a goldfish from anyone here. They will sell you a car in pictures that has all the bells and whistles them magically they disappear after you buy the care. DO NOT GO HERE!!!!! More

my bad experience should be a warning to others I bought a hard-to-find model in another state and stopped by Castle Buick (near my home) for a quick question on the info-tainment system. As soon a I bought a hard-to-find model in another state and stopped by Castle Buick (near my home) for a quick question on the info-tainment system. As soon as the "customer experience" salesman realized that I had not purchased my car from them, the harassment began. He badgered me about not buying a car from him. He badgered me about not taking my question (>100 miles away) to the dealer from whom i purchased the car. On and on. He reluctantly took a look at my car and gave me a poor excuse of an answer. I asked him for one more minute - a question about the trunk. He said: "no no. You already got your freebie." and he walked away. I called GM and let them know about it. The response? The dealer doesn't want anything to do with you. You are welcome to go elsewhere. well, i encourage you... yelp reader. to "go elsewhere" More

Low Ballers. Bad service. Bad salesmanship. Stay away!!! After finding a car I was interested in from Cars.com, I called in to ask for the carfax and a few details about the car... I then got passed to 3 dif After finding a car I was interested in from Cars.com, I called in to ask for the carfax and a few details about the car... I then got passed to 3 different people on the phone then told they would call back, 2 hours later I had to call back THREE times to get the info I needed about the car. After being quoted (I brought print outs) by TWO other dealers, I was confident that my trade-in car was worth around 5k… So pre-approved myself with my bank (credit score is 800+) took time off work and I drove up to see the car (TWO HOURS DRIVE) When I arrived I got passed to yet another salesmen (4th if you are counting), this one had no idea who I was, and what I wanted.. he couldn't TYPE, had no idea what a CARFAX is (what year is this?) what a mess... the guy was a joke. He was the worst. Finally after test driving the car they came back and LOWBALLED me super hard on my trade in. They only offered me 3k?? & only offered 500 off the price of the car... then refused to offer more for my car. Like not a penny. I would have taken a huge step down but they just wouldn’t even budge... not one more penny in my direction.. I just don't think that is how you sell a car. They acted like they didn't give a xxxx about me and I had to leave empty handed and frustrated. Ultimately, they low balled me, treated me like a joke, and insulted me with a offer on the my trade-in I'd have to be an idiot to take. If you are looking for a Fair trade in and dealership that is willing to do what it takes to get your business.. STAY AWAY from Castle. More

Ask for Lou Matthews - Great Sales Person! I just bought a 2015 Buick Encore from this dealership Great Experience! I was given Lou Matthews as my sales guy and he was great He stayed an I just bought a 2015 Buick Encore from this dealership Great Experience! I was given Lou Matthews as my sales guy and he was great He stayed and worked with me from start to finish! Even when I had tons of questions or concerns about if this was the right car and deal for me - he was extremely patient Rudy was also great since Lou had a day off while I was making my final decision You won't be disappointed Good luck! Ps I did not work with Gus medina More

I think this was for oil and check up? Everyone was polite and helpful. There is so little of that around these days that I was actually surprised. Now I know I can expect that. Everyone was polite and helpful. There is so little of that around these days that I was actually surprised. Now I know I can expect that. More

Bait and Switch came in for a free oil change that was advertised when i bought the new vehicle. instead, I walked out with a $100 charge for maintenance. And had came in for a free oil change that was advertised when i bought the new vehicle. instead, I walked out with a $100 charge for maintenance. And had to wait a long time, despite having made an appointment. More